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Store First Self Storage Reviews 

1,170
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 747 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and professional, making every interaction pleasant and supportive. Many people highlight the excellent service, noting the smooth processes, clear explanations, and the overall ease of their storage experience. Reviewers frequently mention the fantastic and clean facilities, which include convenient 24-hour access, readily available trolleys, and useful amenities like kitchens or meeting rooms. The pricing is often described as reasonable, transparent, and offering great value, with many appreciating included benefits such as free van use.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and professionalism of... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, quick, and efficient from... See more

Facilities

Users describe positive interactions with facilities, often highlighting their cleanliness, security, and... See more

Price

Customers express satisfaction with the pricing, often describing it as competitive, amazing, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made enquiry into storage was not bombarded by phone calls try to sell. Visited storage week before meet Guy he showed me the room. Came to move in quiet straightforward process. All the extras you ge... See more

Company replied

Rated 5 out of 5 stars

The store facilities are fantastic ,the prices are very reasonable.The free use of the store van reduce costs even further .The poor quality of my previous site are further enhanced with their very... See more

Company replied

Rated 5 out of 5 stars

We called in to arrange storage as we’re moving house and needed to sift & store years of accumulated possessions. Meghan at Rochdale was so helpful and reassuring. She talked us through the process &... See more

Company replied

Rated 5 out of 5 stars

Great storage experience! This is our second time using Store First in Leeds for storage of our son's things during changes in uni accommodation. We particularly like Store First due to the grea... See more

Company replied



Company details

  1. Self-Storage Facility
  2. Storage Facility

About Store First Self Storage

Written by the company

At Store First, we believe in offering the best value self storage units, which is why we include a free collection service, flexible contracts, and an exclusive 50% discount for the first 12 weeks. Our facilities also provide free Wi-Fi, kitchen areas, boardroom access, and parking, making storage more convenient than ever.

Store First is the UK’s number one choice for self storage units, offering individuals and businesses a secure, modern, and cost-effective storage solution. Whether you’re moving house, renovating, or need extra space for your business, we provide clean, spacious, and easily accessible storage units in a variety of sizes to suit your needs.

Unlike outdated lock-ups and garage spaces, our purpose-built self storage centres are designed for convenience and security. We offer secure 24-hour access, CCTV monitoring, alarms, and fob-entry systems, ensuring your belongings are safe at all times. Plus, every unit comes with a free heavy-duty padlock for added security.

Our friendly, knowledgeable teams are on hand to provide exceptional customer service, and with locations across the UK, Store First delivers hassle-free, all-inclusive self storage tailored to your needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,170)

773 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service!

The staff, in particular Klaudia, were very helpful when we visited the Derby site to look at storage units, taking the time to show us options. The follow up assistance was also superb.

July 23, 2026
Rated 5 out of 5 stars

Excellent straightforward friendly…

Excellent straightforward friendly service. I used this company at very short notice and they were very efficient. Their prices are better than other storage facilities and they get back to you straight away. I feel lucky to have found them.

July 5, 2026
Rated 5 out of 5 stars

First class service and explanations…

First class service and explanations given, personal touch to each interaction and felt valued as a customer. The offer on for price is unbelievable and the product you get is incredible value with the offer on.

July 22, 2026
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Reply from Store First Self Storage

Thank you so much for your fantastic 5-star review! We're delighted to hear you received first-class service and that our team took the time to explain everything clearly while making you feel genuinely valued as a customer. Providing a personal, friendly experience is something we pride ourselves on, so your kind words mean a great deal to us. We're also thrilled you found our promotional offer to be such incredible value. Thank you for choosing Store First, and we look forward to welcoming you again in the future!

Rated 5 out of 5 stars

Above and beyond in service

I have been a customer for a while now. During that time, I have had nothing but brilliant service. Recently, I needed a larger unit, and the team provided me with a fantastic bespoke solution which I have taken up. The price is second to none, and the facilities are excellent and clean.

July 22, 2026
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Reply from Store First Self Storage

Thank you for your wonderful review and for your continued custom! We’re delighted to hear that you’ve consistently received brilliant service from our team. It’s especially great to know they were able to create a bespoke solution when you needed a larger unit. We’re so pleased you’re happy with the competitive price and our clean, excellent facilities. Thank you again for choosing Store First—we truly appreciate your loyalty!

Rated 5 out of 5 stars

Very helpfull lady on reception

Very helpfull lady on reception

Made everything quick an easy

July 3, 2026
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Reply from Store First Self Storage

Thank you for your lovely 5-star review! We're so pleased to hear our reception team made everything quick and easy for you. Thank you for choosing Store First, and we look forward to seeing you again!

Rated 4 out of 5 stars

Service was excellent

Service was excellent, from start to finish

July 22, 2026
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Reply from Store First Self Storage

Thank you for your fantastic review! We're delighted to hear you received excellent service from start to finish. Providing a smooth and stress-free experience is exactly what we aim for, so it's wonderful to know we delivered. Thank you for choosing Store First, and we look forward to helping you again in the future!

Rated 4 out of 5 stars

Fast and efficient

Straight forward application, polite staff

July 3, 2026
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Reply from Store First Self Storage

Thank you for your review! We're delighted to hear you found the application process straightforward and our team polite and welcoming. We always aim to make getting started as simple and hassle-free as possible. Thank you for choosing Store First, and we hope to see you again in the future!

Rated 5 out of 5 stars

Great storage

I’ve used them in Rushden four or five times. Simply does what is written on the tin. Staff are great facilities are great. 24 hour access, what more do you want? Reasonable price? Yes you’ve got that as well.

July 21, 2026
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Reply from Store First Self Storage

Thank you for your fantastic review and for choosing Store First Rushden time and time again! It means a lot to us that you've trusted us with your storage needs four or five times. We're delighted to hear you love our friendly team, great facilities, 24-hour access and competitive prices. Your kind words are greatly appreciated, and we look forward to welcoming you back whenever you need us again!

Rated 5 out of 5 stars

The staff were so helpful and flexible…

The staff were so helpful and flexible with the size unit I needed. I changed my mind a few times but they were very patient. Nothing was too much trouble,

July 2, 2026
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Reply from Store First Self Storage

Thank you for your wonderful 5-star review! We're so pleased to hear our team was helpful, patient and flexible while you found the right storage unit. We know plans can change, so it's great to hear that nothing was too much trouble and that we could make the process as easy as possible for you. We really appreciate your kind words and look forward to continuing to provide you with excellent service!

Rated 5 out of 5 stars

Excellent customer service & good value

Excellent customer service. The staff are very helpful and kept everything running smoothly. Very good summer promotion as well.

July 21, 2026
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Reply from Store First Self Storage

Thank you for your fantastic 5-star review! We're so pleased to hear you received excellent customer service and that our team helped keep everything running smoothly. It's also great to know you were able to take advantage of our summer promotion and found it to be such good value. We really appreciate your feedback and look forward to welcoming you back to Store First again soon!

Rated 5 out of 5 stars
Store First Self Storage logo

Reply from Store First Self Storage

Thank you for the 5 stars - we're pleased you have had a prompt and polite service experience at Store First! Thanks again for choosing us!

Rated 5 out of 5 stars

Excellent

Friendly, helpful staff. Reception and storage areas are clean and tidy. Good range of different sizes of storage units. Great half-price initial offer too.

July 19, 2026
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Reply from Store First Self Storage

Thank you for your wonderful 5-star review! We're delighted to hear you found our team friendly and helpful, and that our reception and storage areas were clean and tidy. It's great to know our range of storage unit sizes helped you find the right fit, and we're pleased you were able to take advantage of our fantastic half-price introductory offer. Thanks for choosing Store First, and we look forward to continuing to provide you with excellent service!

Rated 5 out of 5 stars

Great service

Great service, Connor and James were so helpful when moving our stuff in and out of the facility and were friendly and professional. They took time to answer all of our questions and explained everything clearly, and made renting a storage unit quick and stress-free.

July 1, 2026
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Reply from Store First Self Storage

Thank you for your fantastic 5-star review! We're so pleased to hear Connor and James made your move in and out of storage such a smooth experience. Providing friendly, professional service and taking the time to answer questions is exactly what we strive for, so it's wonderful to know they helped make the whole process quick and stress-free. Thanks again for choosing Store First Manchester!

Rated 5 out of 5 stars

Chris very helpful and obliging

Chris very helpful and obliging. Showed a few units for me to choose from. Tidy and clean with easy access

July 15, 2026
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Reply from Store First Self Storage

Thank you for your fantastic 5-star review! We're delighted to hear Chris was so helpful and took the time to show you a range of units to help you find the right one. It's also great to know you found our facility clean, tidy and easy to access. We really appreciate your recommendation and look forward to continuing to provide you with excellent service!

Rated 5 out of 5 stars

Great price

Great price, and super friendly and helpful staff

June 30, 2026
Store First Self Storage logo

Reply from Store First Self Storage

Thank you for the 5 stars - we're glad you've found the pricing great and the team super friendly and helpful, that's exactly what they aim for! Thanks again for choosing us.

Rated 5 out of 5 stars
Store First Self Storage logo

Reply from Store First Self Storage

Thanks for the 5 stars! We're please to hear the team have been friendly and you have found the setup good. Thanks again for choosing us!

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