I have recently bought a new house in West Hull which I have renovated throughout July ‘26 I contacted the United Carpet store on Boothferry Road on 3 separate occasions as work progressed for my... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Matt from Boston store has been brilliant over the years he recently came to measure up our bathroom and explained the best options we then went into the store and he gave his expertise and helped pic... See more
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We came into the shop and wasn’t bombarded with sales pitches so it was relaxed and able to look around at our on speed. Once we decided what we wanted. The gentleman sorted out a price for us and t... See more
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Always our first port of call for flooring. Knowledgeable staff in store who are there when you need them but happy to let you browse. We chose a carpet that needed to be shipped from abroad. It arriv... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Moorhead House, Moorhead Way, Bramley, S66 1YY, Rotherham, United Kingdom
- 0330 311 2442
- customerservice@unitedcarpets.co.uk
- www.unitedcarpetsandbeds.com
4.6
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Poor service standards
We have been let down very badly by the staff and service level at this branch. They supplied and fitted a carpet with a fault. Then despite us being amicable and agreeing a discount to be applied against a future purchase, we have been let down badly with the supply of the next carpet. This is despite checking initially that there would be no problem with future supplies. Having got to the 3rd delay in delivery and fitting , we no longer had any confidence in their abilities to fulfil the order, particularly as throughout we have had the chase them as calls have not been returned.
June 25, 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Anne, thank you for taking the time to share your experience.
We are very sorry to hear that you feel you have been let you down, particularly after the issue with the original carpet and the agreement we reached to resolve that situation. We completely understand your frustration at experiencing multiple delays with your subsequent order and the inconvenience caused by having to repeatedly chase updates when calls were not returned.
This is not the level of service we aim to provide, and we appreciate how disappointing it must have been to lose confidence in our ability to fulfil your order after several postponed delivery and fitting dates.
We value your feedback and would welcome the opportunity to investigate what happened and see if there is anything we can do to address your concerns. Please contact the store directly or alternately email customerservice@unitedcarpets.co.uk so that we can review your case further.
Thank you for bringing this matter to our attention.
My first time using this company.
My first time using this company.
I bought 3 carpets from the southport branch. Had them fitted today. Very happy indeed. The whole process was extremely easy. Starting with the online carpet selection. Being able to view the carpets in youre actual rooms by photograph upload was really stress free. When I finally chose my carpet and colour I called the shop snd spoke to Chris the manager and he actually ended up selling me a better carpet at the same price ( surplus stock)
He even went out of his way on his day off to message me with pictures etc. Nothing was too much ..all of the staff from measuring. Shop assistants and fitters are extremely friendly and professional... 100% recommend them.
Even in 30% heat the fitters done a great fast job. Thanks to you all Dave.
June 25, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Dave, thank you so much for your fantastic review.
We're delighted to hear that your first experience with us was such a positive one.
We're pleased that every stage of the process, from measuring and advice in-store through to fitting, met your expectations. Our team takes great pride in providing friendly, professional service, so your feedback means a lot to us.
A special thank you for recognising the fitters' hard work, especially in the challenging heat. We're glad they were able to complete the job quickly and to such a high standard.
Thank you for choosing us and for your 100% recommendation. We hope you enjoy your new carpets for many years to come!
The bed was great
The bed was great , the parts need marking better . Carpet no good , still loosing fibres and bald patch getting bigger , lots of carpet pills .
June 25, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Adam, thank you for taking the time to leave your feedback.
We're pleased to hear that you were happy with your new bed.
However, we're sorry to learn about the issues you experienced with your carpet.
We appreciate you bringing these matters to our attention, as feedback like yours helps us improve our service. We would welcome the opportunity to discuss your experience further. Please contact our Pontefract Store directly or alternately email customerservice@unitedcarpets.co.uk if you would like to speak with a member of our team.
Thank you again for your feedback.
Amazing experience
From entering the shop to carpet fitted we had a helpful and service centred experience, no pressure to buy just take your time and they were there when you needed them. Will definitely get any future flooring form here
May 11, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Kerry, thank you for taking the time to leave a review.
We're so pleased that you're happy with the overall service that you recieved from our Stoke-on- Trent store.
Thank you so much for the recommendation. Take care.
Very Disappointing Experience
I would not recommend United Carpets and Beds Lincoln branch
I was quoted and charged for a Quality, higher priced flooring product, but a different lower-priced click flooring was installed without my knowledge or approval. Fortunately, I identified the difference by checking the product details.
I have raised this issue with the branch but have not received a satisfactory response. Based on my experience, I would advise customers to carefully check that the product installed matches the product they were quoted and invoiced for before making any final payment.
June 2, 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Chandana, thank you for taking the time to share your feedback.
We're sorry to hear that your experience with our Lincoln store has not met your expectations.
We value your feedback and would welcome the opportunity to investigate what happened and see if there is anything we can do to address your concerns. Please contact the store directly or alternately email customerservice@unitedcarpets.co.uk so that we can review your case further.
Thank you for bringing this matter to our attention.
The United Team
Thank you to George for helping me find…
Thank you to George for helping me find the perfect carpet. Excellent customer service, friendly advice, and a great experience from start to finish. Highly recommend United Carpets! Appreciate your attention to detail making sure both carpets matched colour wise
June 25, 2026
Unprompted review
Reply from United Carpets & Beds
Hi San ,thank you so much for your wonderful review and recommendation.
We're delighted to hear that George helped you find the perfect carpet and provided excellent customer service throughout your visit. We pride ourselves on offering friendly, knowledgeable advice, so it's great to know you had a positive experience from start to finish.
We truly appreciate your kind feedback and look forward to helping you with any future flooring projects.
Enjoy your new carpets!
Excellent service from start to finish…
Excellent service from start to finish . Quality flooring, Highly recommended and fabulous service all round from Marie Baird ! Thanks again
June 18, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Stuart, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Worksop store could meet your expectations and provide you with an excellent service from start to finish.
We hope to assist you again in the future. Have a wonderful day.
Friendly and helpful staff in Wrexham…
Friendly and helpful staff in Wrexham branch. Good range of carpets to choose from and reasonably priced.
Carpet fitters were great , including fitting the carpet into airing cupboard around the tank without a joint. Not the first time we've used United Carpets and would definitely recommend on our experience.
May 22, 2026
Unprompted review
Reply from United Carpets & Beds
Hello, thank you for taking the time to share how our Wrexham store did.
Its great to hear that the team could make your experience a positive one throughout with a wide range of carpets to choose from at reasonable prices.
We hope to assist you with any projects you may have in the future. Take care.
Overall happy but could do better
We were very happy with the sales team and the fact they would hold the carpets and flooring until we were ready as we were renovating. We had most carpets fitted in one day and as the hall still needed doing the fitter stated he would leave the door bars for when that was done. It wasn't until the fitter came to do that we found out they should have been fitted when the bedroom carpets were laid. Also the living room carpet was starting to bulge it transpired the original fitter removed the gripper from under the radiator and tried to glue the carpet clearly didn't work.
June 24, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Anthony, thank you for taking the time to leave your feedback.
We're pleased to hear that you were happy with our sales team and that the flexibility to store your carpets and flooring during your renovation was helpful.
However, we're sorry to learn about the issues you experienced with the fitting. The door bars should have been discussed and installed at the appropriate stage, and we understand your frustration at only discovering this later. We're also disappointed to hear about the problem with the living room carpet.
We appreciate you bringing these matters to our attention, as feedback like yours helps us improve our service. We would welcome the opportunity to discuss your experience further and ensure any outstanding concerns have been fully addressed. Please contact our Boston Store directly or alternately email customerservice@unitedcarpets.co.uk if you would like to speak with a member of our team.
Thank you again for your feedback.
Fantastic!
Geat. Definitely an easy purchase, no nonsense installation and a happy customer. They listen and acted on our wishes. Its quite simple really, and they effortlessly got it right.
Aylestone Road, Leicester branch
May 18, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Kerry, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Aylestone Road store could meet your expectations and provide you with an fantastic service throughout.
We hope to assist you again in the future. Have a wonderful day.
Two carpet fitted two carpets in lounge…
Two carpet fitters to fit carpets in lounge and hall and move all furniture. Worked hard and finished all the work, underlay included, in less than 6 hours. Really pleased and looks great. Well done Adam and Craig from the Sleaford branch.
June 23, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Betty, thank you for taking the time to leave a review.
We're so pleased that you're happy with the overall service that you recieved from our Sleaford store.
Thank you so much for the recommendation. Take care.
Fitter was very professional and polite…
Fitter was very professional and polite very talkative to me and my daughter also cleaned up when he had finished
June 12, 2026
Unprompted review
Reply from United Carpets & Beds
Hello Kenneth, thank you for taking the time to share how our Rochdale store did.
Its great to hear that the team and independent fitter could make your experience a positive one throughout.
We hope to assist you with any projects you may have in the future. Take care.
New carpet
Excellent service throughout 👏 always friendly and helpful staff . Marie is exceptionally helpful
June 5, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Wendy, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Worksop store could meet your expectations and provide you with an excellent service throughout.
We hope to assist you again in the future. Have a wonderful day.
Great showroom experience
Great showroom experience. Kane was very polite, patient and helpful with no pressure to buy.
June 23, 2026
Unprompted review
Reply from United Carpets & Beds
Hi, thank you for taking the time to leave a review.
We're so pleased that you're happy with the overall service that you recieved from our Ladybay store.
Thank you so much for the recommendation. Take care.
Staff in shop were very helpful and …
Staff in shop were very helpful and professional with their advice and carpet fitters was lovely young man he has fitted two carpets so far for me and will probably be back when my next room is ready soon
June 10, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Linda, thank you for taking the time to leave a review.
Its great to hear that our Queens Road was able to meet your expectations and provide you with a 5 star service throughout & helping you find the best carpet that was most suited to you.
We hope to assist you with any future projects. Take care.
Very pleased with the whole experience…
Very pleased with the whole experience of changing our lounge fitted carpet,from the advice we received upon entering the shop, the fitters who did the job through to the after sales service. We have used this company before and would do so again. Excellent!
May 1, 2026
Unprompted review
Reply from United Carpets & Beds
Hi, thank you for your wonderful review.
We're delighted to hear that you were very pleased with the entire experience, from the advice you received in store through to the fitting and after-sales service.
We're especially grateful for your continued support and are thrilled that you would choose us again in the future. Thank you for taking the time to share your experience, and we hope you enjoy your new lounge carpet for many years to come.
Great service and friendly helpful…
Great service and friendly helpful staff
May 23, 2026
Unprompted review
Reply from United Carpets & Beds
Hello Kate, thank you for taking the time to leave a review.
We're so pleased that you're happy with the service that you received from our Kirkby store.
Thank you so much for the recommendation. Take care.
Great value, great quality
Very happy with our recent purchase from United Carpets in Mansfield. This was our second order from them and each time, they have been great value for money and great quality. We don’t tend to even shop around anymore as we always end up back at United due to them being much cheaper than other places like Wilson’s etc. The assistants in store are always happy to help you work out prices, etc and we were even able to bring a sample home to check it looked right in the room. The process from ordering to fitting was smooth and the fitting team were fab both times. The phone call about 20 mins before they arrived was super helpful too and the team were really friendly as well which makes a big difference when they’re coming into your home. Will definitely order again when the time comes!
May 26, 2026
Unprompted review
Reply from United Carpets & Beds
Thank you so much for your fantastic review and for choosing us again for your flooring needs.
We're delighted to hear that your second experience with us was just as positive as the first. It's especially rewarding to know that you continue to find great value, quality, and service with us, and that we've earned your trust to the point where you don't feel the need to shop around.
We're pleased that our team could help you find the right flooring and that taking a sample home made the decision easier.
Thank you again for your kind words and continued support. We look forward to helping you with your next project when the time comes!
Best wishes,
The United Carpets Mansfield Team
Excellent service and great quality
Excellent service and great quality
June 3, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Josephine, thank you for taking the time to leave a review.
Its great to hear that our Arnold Store was able to meet your expectations and provide you with such a excellent service throughout.
We hope to assist you with any future projects. Take care.
The guys in the shop on Southcoates in…
The guys in the shop on Southcoates in Hull were very helpful and spent a lot of time helping us.
The people fitted the carpet very well too. The price was reasonable and we re happy with our carpet.
May 9, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Carol, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Southcoates Store and the independent fitters could meet your expectations and provide you with a 5 star experience. We're so pleased that you're happy with the finished results of your new carpets.
We hope you enjoy your new carpets in many years to come!
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