Matt from Boston store has been brilliant over the years he recently came to measure up our bathroom and explained the best options we then went into the store and he gave his expertise and helped pic... See more
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Seb at United Carpets was amazing at dealing with flooring our entire new house. Second time we've used United Carpets now because of first experience. Our fitter Neal has been brilliant at doing our... See more
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Always our first port of call for flooring. Knowledgeable staff in store who are there when you need them but happy to let you browse. We chose a carpet that needed to be shipped from abroad. It arriv... See more
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“Visited the store recently and was really impressed with the huge selection of rugs available – plenty to choose from for all styles and budgets. Simon was an absolute delight, very knowledgeable an... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Moorhead House, Moorhead Way, Bramley, S66 1YY, Rotherham, United Kingdom
- 0330 311 2442
- customerservice@unitedcarpets.co.uk
- www.unitedcarpetsandbeds.com
4.6
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Rob and Danny were fantastic
Rob and Danny were fantastic! From the moment we walked in we were greeted with a very welcoming vibe from both staff members. We were able to walk around with-out any hassle and when we needed help Rob was sublime with all the workings out with our measurements/dimensions. We told Rob what we were looking for and he helped us find the most PERFECT carpets. Danny was also incredibly helpful regarding fittings and getting it booked in for us. We are incredibly happy with our visit. ALSO we were able to tick off another purchase we needed with a mattress with more help in finding the best one. Such a great store with great staff. Thank you.
July 18, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Lydia, thank you so much for your wonderful review! We're delighted to hear that the team made your visit such a positive experience.
It's great to know you felt welcome from the moment you arrived and that Rob was able to help you find the perfect carpets while making the measuring and planning process easy. We're also pleased Danny was able to assist with arranging the fitting and ensuring everything was booked in smoothly.
Your kind words mean a great deal to the team, and we'll be sure to pass your compliments on to Rob and Danny. Thank you for choosing us, and we look forward to welcoming you back in the future.
Callum was very knowledgeable
Callum was very knowledgeable, helpful and friendly when we were buying a new bed. Not pushy into upgrading etc, we will be going back!
July 18, 2026
Unprompted review
Reply from United Carpets & Beds
Hi, thank you so much for sharing how our Northfield store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
We look forward to assisting you again in the future with any projects you may have. Take care!
Went into united carpets this morning…
Went into united carpets this morning to pick laminate & carpet. Cella was absolutely fantastic sorted us out and quick fitting date.
Superb customer service.
July 18, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Mandy, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Stechford store could meet your expectations and provide you with a 5 star service throughout.
We hope that you love your new carpets once they have been fitted.
We hope to assist you again in the future! Take care.
Brilliant fitter quick efficient and…
Brilliant fitter quick efficient and knowledgeable
Lovely finish
July 17, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Emma, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Northfield store.
Thank you so much for the recommendation. We look forward to assisting you again in the future.
Fantastic Service
The staff in the store were very friendly and helpful.
They gave advice on what would be a suitable purchase.
They were very efficient in coming out measuring the area and arranged fitting.
All was done in less than a week.
June 5, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Dawn, thank you for taking the time to leave such a kind review.
Its so great to hear that our Northfield store could make your experience with us a fantastic one throughout with friendly & helpful staff and quick fitting.
Thank you so much for the recommendation. Take care.
Reply from United Carpets & Beds
Hi Patricia, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Pontefract store.
Thank you so much for the recommendation. We look forward to assisting you again in the future.
Carpet joints
I think there was a little more mess than expected but more than this, the strange place a join was located on the upstairs landing I believe may lead to future issues.
June 24, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Mark, thank you for taking the time to leave a review.
We're sorry to hear there was more mess than expected after the work was completed. If you feel there is anything we can do to improve your experience please get in touch with us directly and we can look into any uncertainties you may have.
Your feedback helps us improve, and we appreciate you bringing these points to our attention.
Kind Regards
The United Team
Harry was very helpful today in store
Harry was very helpful today in store. Sorted out our flooring and a new rug for the lounge. Was very pleasant and would highly recommend 👌
July 17, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Kerry, thank you so much for sharing how our Nuneaton store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
We hope to assist you again in the future with any projects you may have. Take care!
Sales man very informative and helpful
Sales man very informative and helpful. Carpet fitters were the same. Highly likely to use again
June 24, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Billp, thank you so much for sharing how our Batley store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
We hope to assist you again in the future with any projects you may have. Take care!
Very good company
l was very impressed with the guy who sold me my single bed he was fantastic guy.from start to the delivery men who were very pleasant. l certainly would go to united carpets again.
June 15, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Dawn, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Cannock store.
Thank you so much for the recommendation. We look forward to assisting you again in the future.
Good advice
Good advice given when I chose my carpet. Friendly approachable staff.
Fitting was done to suit my timing. Fitters did an excellent job.
All round brilliant service.
June 15, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Catherine, thank you for taking the time to leave such a kind review.
Its so great to hear that our Boothferry store could make your experience with us a brilliant one throughout with friendly staff and excellent fitting.
Thank you so much for the recommendation. Take care.
Barry and the team were spot on
Barry and the team were spot on. Helped us with our carpet choice and provided very useful advice.
Martin the carpet fitter was superb, as always.
June 10, 2026
Unprompted review
Reply from United Carpets & Beds
Hi David, thank you for your fantastic review!
We're so pleased to hear that Barry and the team were able to help you choose the perfect carpet and provide advice that made the process easier.
Thank you for choosing us, and we hope you enjoy your new carpet for many years to come!
Absolutely awesome
Absolutely awesome - and couldn't help us more. Thanks Rob
July 16, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Sophie, thank you so much for sharing how our Arnold store did.
Its a pleasure to hear that the team could make the experience you had with us a positive one.
We hope to assist you again in the future with any projects you may have. Take care!
Helpful polite staff
Helpful polite staff, efficient and knowledgeable. Recommended a carpet fitter who was excellent. From ordering to fitting was one week. Excellent service, thank you.
June 10, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Valerie, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Cannock store.
Thank you so much for the recommendation. We hope to assist you again in the future.
10 out of 10
10 out of 10
always good quality
nice couple fitting carpet
DREAM TEAM
LOL
😜
Always look after you 😜
June 12, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Mandy, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Worksop store could meet your expectations and provide you with a 10/10 service throughout.
We're so pleased that you're happy with the finished results of your new carpets.
We hope to assist you again in the future! Take care.
Started with great service at the shop But!!
Started with great service at the shop regarding our carpets. But no response after we left regarding a fitting date for kitchen and hallway floor. Leaving us no time before moving to get them done. Fitters very pleasant and did a good job. But left us with all there rubbish and different really make an effort to tidy there mess. Overall I wouldn't go back without shopping around first.
June 12, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Shaun, thank you for taking the time to leave your feedback.
We're pleased to hear that you received great service in-store and that you were happy with the work carried out by the fitters.
We're sorry, however, that we let you down with the communication regarding your fitting date and that this caused added stress before your move. This is not the standard of service we aim to provide.
Your comments have been passed on to the team so we can use them to improve our service. We appreciate your honest feedback, as it helps us do better.
Thank you again for your review, and we hope we'll have the opportunity to assist you again in the future.
Went above and beyond
Went above and beyond, very easy experience , staff very helpful , recommend to anyone .
July 2, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Paul, thank you so much for taking the time to leave a review.
Its great to hear that our Cannock store was able to go above and beyond to ensure that your expectations were met.
We're so pleased that the team could make your experience an easy one. Thank you again for your recommendation!
great experience.
great experience.
As we were shopping with a vunerable adult, we felt listened to and respected by all the staff who helped us through the buying process.
David, Mike and Courtney in particular were very understanding of our needs.
The carpet was of a reasonable price, the staff kept us informed of the payment process, the fitting team removed the old carpet, moved furniture and laid the new carpet on the day and time agreed. also at a fair price.
We would definitely recommend this company.
July 16, 2026
Unprompted review
Reply from United Carpets & Beds
Hi, thank you so much for your wonderful review and recommendation.
We're delighted to hear that you had such a positive experience with us. Providing a welcoming, respectful, and supportive service to every customer is incredibly important to us, so it's great to know that we helped make the buying process comfortable and met your needs.
We're also pleased that you were happy with the value of your carpet, the communication throughout the process, and the work carried out by the fitting team.
Thank you again for choosing us. We truly appreciate your support and hope you enjoy your new carpet for many years to come!
Another beautiful carpet fitted by United Carpets
Great service from the showroom staff and the carpet fitters. Wouldn't buy carpet from anywhere else
June 16, 2026
Unprompted review
Reply from United Carpets & Beds
Hi Marilyn, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Long Eaton store.
Thank you so much for the recommendation. We hope to assist you again in the future
First class and highly recommended
A very knowledgeable and helpful team. Fantastic value for money and excellent measuring and fitting service. I wouldn't go anywhere else now.
June 9, 2026
Unprompted review
Reply from United Carpets & Beds
Hi David, thank you for taking the time to leave such a kind review.
Its so great to hear that our Leeds store could make your experience with us an excellent one throughout with fantastic value for money.
Thank you so much for the recommendation. Take care.
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