I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Great service from start to finish. Polite staff, kept informed of progress with vehicle repairs. Picked up and dropped off my vehicle with no problems and kept to the time slots I was given.... See more
Company replied
My car was sent here by Churchill Insurance for accident damage repairs. Good service with regular updates from the staff in branch. Had a few issues with my car after the initial repair, but all w... See more
Company replied
My car suffered some damage after a minor accident, it was collected by DLG Auto Services and then delivered after just two days in the workshop looking brand new and clean inside as well as out. Fan... See more
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Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Westmoreland Road, BR1 1DP, Bromley, United Kingdom
- dlgautoservices.com
4.6
Excellent
11K reviews
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Ann Southwell
I had the best customer service experience with DLG. I spoke to Ellie & Megan who were so lovely and arranged for my car to be collected from my home address and taken to the garage for repair. Dean called within the time slot to confirm when he would be arriving to collect my car and also when he’d be delivering it back to my address after it had been repaired. He was so kind and helpful.
The garage called to give me feedback on the damage and what repairs they needed to carry out ( sorry can’t remember the guys name but he was also very nice and gave clear and concise information) My car looks great
What a fantastic team - thanks a million. Your customer service is second to none.
December 3, 2025
Unprompted review
Reply from DLG Auto Services
We're happy to hear that you had such a positive experience! It's great to know that the team provided excellent service, from arranging the car collection to explaining the repairs. We appreciate your feedback and are glad your car looks great. Thanks a million!
They did an excellent job repairing the…
They did an excellent job repairing the bumper and wing of our Honda Jazz. The car was also collected, cleaned and returned.
December 9, 2025
Reply from DLG Auto Services
We're happy to hear that you were satisfied with the bumper and wing repair on your Honda Jazz. We appreciate your positive feedback regarding our collection, cleaning, and return service!
Absolutely fantastic service throughout
Absolutely fantastic service. I was kept up to to date throughout the entire process via a link to track my vehicle and a unique code.The car was returned back to me fully valeted within one week. I also received a follow up call the next to ensure I was happy with the service received and the completed work. The work on the vehicle was done very well and looked like it was never there to begin with. Highly recommended. 5* service and not a star less. Many thanks to the entire team for your hard work and effort :)
December 10, 2025
Unprompted review
Excellent service from start to finish…
Excellent service from start to finish kept me updated delivered my car back to my home address would recommend these 100 percent very helpful an outstanding review from me
December 10, 2025
Unprompted review
Absolute great service and great…
Absolute great service and great repairs great communication
December 5, 2025
Unprompted review
Bump and scrape
It is not always easy after an accident to pick a reliable company but that is exactly what I got. Very professional all staff will go that extra mile cod not have asked for more
December 9, 2025
Reply from DLG Auto Services
We're happy to hear that you had a positive experience. We appreciate you acknowledging our team's dedication to providing professional and reliable service during a difficult time. Thank you!
Excellent from start to finish
Great, awesome service. Kept me informed throughout my repair
December 9, 2025
Reply from DLG Auto Services
We're happy to hear that you had a positive experience and that our service kept you well-informed during the repair. Thank you!
Throughout the repair process
Throughout the repair process, the DLG were very professional. From the the initial inspection of the damage, collecting the car, repair and returning my car. I was kept in touch an updated throughout, and the dates they gave me were met. All staff I spoke or met were very good and easy to speak with.
November 28, 2025
Unprompted review
not happy with service
keep customer informed of progress.
keep their promises to ring customer when promised.
more empathy . very slow in dealing with claim.
very slow in repairs.
tried to return car with cracked windscreen !!
November 28, 2025
Reply from DLG Auto Services
Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact us direct.
Superb
My car was repaired quickly and efficiently and when the car was returned it was so well valeted it looked like a new one. Well done DLG superb service.
December 2, 2025
Very efficient and professionally done…
Very efficient and professionally done the job.
December 2, 2025
Unprompted review
Good turn around on the repair
Good turn around on the repair, and a great job done on the repair, all the people I spoke to were very polite and informative all well done
December 2, 2025
Recently had body repair on my Nissan…
Recently had body repair on my Nissan Qashqai at GLD Auto Services in Heywood and I must say the service I received was excellent. They provided me with a courtesy car and the body repair they did was perfect. I can't praise them enough and I would recommend them to anybody who needed bodywork done.
November 6, 2025
Unprompted review
Superb
Had body repair on my MGHS. Absolute superb job from start to finish . Job complete in 3days( unbelievable) first class workmanship. Updated daily courtesy car v good . Attitude staff credit to company. Would highly recommend . Special thanks Tony Thanks again Steve Webb
December 1, 2025
Unprompted review
Cleanliness Issues
The quality of the repair looks of a very high standard. Unfortunately the cleanliness left something to be desired.... The interior was still very dusty upon return and no dust/residue was removed from the engine bay resulting heavy smoking and a very pungent smell when the car was driven.
November 28, 2025
Reply from DLG Auto Services
Hi there, we would really like to look into this 3 star review for you and would encourage you to get in touch with us directly so we can have an opportunity to address your concerns.
Communication from all staff …
Communication from all staff absolutely spot on mechanic brilliant kept updated informed me every day re progress all staff super efficient administration brilliant delivery team pleasant efficient all staff to be commended I was thrilled with the standard of repairs Unparalleled THankyou
June 3, 2025
Efficient Service that went the extra mile
Vehicle was picked up and returned with zero hassle. We were kept informed of what work was required and what the timelines were. Honestly don’t think it could have been an easier experience.
They also did a little extra at no more cost which was a very welcome surprise.
As this was through an insurance claim, I cannot comment on value for money.
October 30, 2025
Unprompted review
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