DLG Auto Services Reviews 10,680

Great service and excellent commonication.
Thank you

Very professional, excellent communication. Overall great service from vehicle collection through to return delivery. Vehicle returned in immaculate condition.

Excellent service, they kept me upto date with the repairs and did a great job on the work

A brilliant service from start to finish. My car was picked up and a courtesy car delivered (this was immaculately clean). I was kept informed of how the repairs to my car were progressing. All the staff I had contact with were very friendly, polite and professional. I am hard of hearing and the young lady on the phone was very patient. My car was returned, repaired to an excellent standard &valeted inside & out. Could not have wished for anything better.

Kept us up to date with with repair and staff very friendly and efficient.

They went far and beyond and did a great job very pleased with the service, great communication always kept updated. Work finished a week before estimed date.

Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job .
Bad point my car had no issues before the accident , so as soon as I turn the key warning lights was coming up . Took it to my garage ive been with for over 30 years water pump is gone . Cleanliness of my car and green mould build up where ever my car was stored whilst being fixed ....

I couldn’t give this company a better review. They kept us in touch all the way through and I couldn’t recommend them enough. Staff were so helpful and pleasant.

Very good service - kept me informed of repair progress, came for car when they said they would, completed repair early, and did an excellent job.

Absolutely abysmal customer service from start to finish. Only ever had one insurance claim in my life and unfortunately it went to this garage for the bodywork repairs. Communication was terrible with me having to call them for updates. They put the date my vehicle would be ready back 4 times in total and then when they said it was finally ready there were problems that did not exist when the car went into the garage. On top of that when they collected the courtesy car I had, they took it away without letting me know with all my work stuff and personal belongings in. If your insurance company wants to put your car in this garage for repairs, I would insist it goes elsewhere.

All good - delivery drivers were polite and friendly and efficient

Great service, communication and delivery. Really impressed with the service provided by DLG auto services.

Following the Online Arrangements , once works had been arranged , I was made extremely welcome, whether on the telephone or in person , every person was very professional , at the Office Reception , the Handover Personal and onto the Gentleman that returned the Car to my home address ..

Many Thanks again
Keith Brocking

Car picked up nice and early in the dsy. Work completed and car returned promptly

Excellent service from first point of contact, to car pick up, high quality repair and delivered back all during our vacation. The car was returned fully valeted inside and out….. I would highly recommend DLG Auto Services.

Having just dealt with dlg auto services ,i cant praise them enough.after someone damaged my car,it was collected on a thursday.damage assessed on the friday.kept in touch all the time.and my car returned within a week.excellent service.thank you

Excellent Service from start to finish.Would highly recommend.

My car was involved in a no fault accident .
DLG Autos went above and beyond to ensure my car was repaired and road worthy .
I thoroughly recommend DLG Welwyn Garden City

Bunch of cowboys! their staff are rude, and they don't care!
Come home today to find a large truck unloading a vehicle on my driveway. I am self employed and time is money. I waited until the driver got a vehicle off then politely asked him to move the truck off my driveway. He initially said I am only going to be ten minutes! I asked him again more firmly, he then moved the truck ten feet. That meant my driveway was still obstructed because I could not swing my large van around to reverse into my driveway. The third time I was getting angry and told him he should simply drive around the block once to allow me access off the road and onto my driveway. This time he said you can wait until I am ready! Mean while a bus has had trouble getting passed where he has blocked my driveway and the street. That meant Emergency vehicles could not get passed either. 30 meters away their was a suitable long road with no traffic, where it would have been safe to unload without parking on a private driveway, and obstructing busses and emergency vehicles! I can only assume this selfish driver was lazy as well as rude.
Reg of this truck was GK69-BV? So if DLG auto services think this attitude of drivers is OK and not being courteous to people when you are unloading cars the conclusion is that this attitude runs through the company. What a bunch of cowboys.