DLG Auto Services Reviews 10,680

they repaired the car and corrected the fault in the . sensors . Well done.

See my complaints upheld by customer services

After damage was done to the offside rear wing against a wall, Direct Line put me in touch with DLG Auto Services for the repair. My wife and I were contacted immediately and their well organised, compassionate, streamline and professional services kicked into gear. A courtesy car was organised and delivered to our home and our damaged car taken to their workshop for repair.

The staff were very helpful and kept us up to date with every stage of the repair via telephone calls, emails and through their online panel. Our vehicle was returned with a first class repair, with a perfect match on the Pearlescent White bodywork and the dents had vanished! The drivers, Duane and Sean, were dressed appropriately, polite, professional and explained everything in great detail with photographs and emails to follow up. The Site Manager, Shaun Hewett, touched base with us and was also extremely helpful.

My wife and I are so grateful for their excellent customer care, service and quality of repair to BSI Kitemark (BS10125) with a 5 year warranty for the repair. Thank you!

This company delivers a world-class service. My car was taken away for repairs to the front of the vehicle & from day 1 each member of staff that spoke to me was courteous, helpful & gave customer service that was second to none. I was continually kept informed of progress, the repair carried out was excellent & my car was returned to me in showroom condition inside & out. Throughout the whole experience I felt totally looked after.
Thank you to: Lauren (cheerful & positive)
Ross (delivered a lovely courtesy car)
James (kept me informed)
Carl (returned my car after repair)
A 6****** score to all.

I have used this company twice and would h8ghly recommend them for their excellent customer service and quality of work

Brillient repair brillient service staff great can not fault the service at all Mr McKay car registration ST60MCK

My car was sent to DLG Auto Services by my insurers after an unknown vehicle destroyed my wing mirror overnight. DLG phoned me in relation to other areas of damage and I informed them very clearly that these were old damage - from three years or so earlier - and not related to the current claim. When the car was returned to me it was in immaculate condition, and the earlier damage had also been repaired despite my assurance that it was not part of the current claim. I do not know which branch this was as my insurers had not given specific details, nor did the DLG branch, but I couldn't have asked for better service.

they had car collected then decided they won't fix it (misfuel) and sent ton mercedes,,
The process took a month and is good EXCEPT between leaving me.... going by tow company... inspected by them... sent to merc.... returned to them and then driven here (over 50miles).. it gained small dents in sides, scraped on both front corners, reversed into something and cracking the rear bumper (maybe damaged as well as paint) and broke the front under-bumper....
whoever it was responsible I still have many small dents and damaged bumpers,

apart from that, I'm just glad to get it back

From day one kept me informed at all times, found them to be very efficient, phoned to say when and at what time picking car up, was on time, phoned to say when it was returning on time again, could not fault the service excellent.

Promises of delivery but several times failed the road test.

I had an accident with a full grown deer. DLG Autos took all the stress away from collecting the vehicle, keeping me up dated on a weekly basis both via text and speaking to me on current status. The ladies in the office were brilliant and remained professional at all times. DLG Autos were very open and honest regarding any delays and answered any of my queries. Well done team.

DLG were always prompt, professional and friendly in their interactions regarding the repair on my vehicle.
They picked it up from my front door, gave me a courtesy vehicle to keep me moving and let me know when to ,expect delivery back to me.
When there was a delay in receiving a part they needed they extended my courtesy car rental and always kept me informed so I knew what was happening.
My car looks great- the repair has made it look "brand new"!
Now I just need to keep it that way!!
Thank you DLG- you are a great team

From the first contact when reception rang me it's was quite clear my car was in safe hands I was kept informed right the way through the process of fixing my car with several courtesy calls letting me know what was going on couldn't have been a better service from start to finish thank you

Excellent communication, always did exactly what they said they would do.

This took all the pain and uncertainty out of the process of getting an insurance repair done.

good service, fast turnaround

This company did a great job of my car over the festive period the paint job was fantastic and great communication and a special mention for the person who valeted my car this was above and beyond what I expected and they did a fantastic job !

From start to finish my experience with dealings with all the staff at DLG Auto Services,Weybridge was a positive one. They were prompt and polite in all their responses with clarity in their emails offering a simple process on how to proceed with booking in a delivery of a new courtesy car and my damaged car to be picked up.
A following call was much appreciated from the repair engineer and he gave a timescale for the repair with ongoing updates that was very welcome. The office always answered the phone promptly and answered any additional questions I had thoroughly.
My car delivery staff were just as good and my car was returned fully valeted with the repairs and paint work done to the damaged front bumper like new, an excellent paint match.
I can’t thank everyone enough for making this experience a positive one.
Thank you, Christine

Still waiting for a part since September 2025 with no reasonable explanation as to why it's taking so long. Car was returned in December not fully fixed with the promise that when the part came in they would fix it. It's January the 6th 2026 and I'm still waiting. Not to mention despite the job not being complete I was forced to pay the £400 excess!

after receiving my car back following repairs, I immediately experienced a fault with the Keyless-Go system, where the key was repeatedly not detected unless it was moved around the vehicle to establish a signal. DLG inspected the vehicle and dismissed the issue as a coincidence related to the keyless system.

I subsequently took the car to an independent local garage, where it was confirmed that the front antenna for the Keyless-Go system, located under the main console, was completely missing. In addition, the associated wiring had been left hanging and disconnected, indicating incomplete and negligent workmanship.

Despite being provided with clear evidence of this fault, DLG has denied responsibility and refused to rectify the issue. This response is unacceptable and reflects a lack of professionalism and accountability. Their failure to acknowledge an evident installation error and their unwillingness to take corrective action has caused significant inconvenience and raises serious concerns regarding the standard of repair carried out on my vehicle.