Halal Sweets Company Reviews 

182
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Bought items for my daughters bday. Money was taken out of my account but had realised I had no received any confirmation emails. Tried to contact them with no response. Managed to received money bac... See more

Rated 1 out of 5 stars

Placed an order on the 26th of may. Still have not recieved anything. No response from them as well. This is a scam company. Never buy from there at all. If u want to spend your money to get absolute... See more

Rated 1 out of 5 stars

Placed an order on 8th June and somehow got an email the same day to say it has been processed and dispatched. Still haven’t received it to this day and have emailed multiple times and messaged them o... See more

Rated 1 out of 5 stars

I truly wish I had read the reviews. I don’t understand how this company can still operate. As everyone else has said below, you’ll never receive your order. I made a large order and left ample time b... See more

Company details

  1. Confectionery
  2. Confectionery Wholesaler

Written by the company

Halal Sweets Company is a confectionery distribution service providing our customers with wholesale and retail options. We offer a huge range of delicious Halal sweets.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

182 reviews

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1.3

All reviews

(182)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely poor customer service

Absolutely poor customer service! I bought 43 x 50g pick and mix sweets to give to family and friends, the website displays it as if they will come in 50g packs. However I got the whole thing stuffed into 2 bulk paper bags (one of which was ripped).

When I reached out and asked if they could send individual bags so I can split them myself I was told I have to pay for them plus delivery on top! So I requested a return as the sweets are no use to me as they are, and was advised they’ll send a returns label. That was a week ago and despite me chasing them up FOUR times I’ve been completely ignored since then.

Clearly they have no intention of issuing a refund. Would not recommend this company. Plenty other halal sweet companies to buy from.

June 4, 2021
Rated 1 out of 5 stars

utterly disappointed

utterly disappointed, i made a purchase of the chocolate calendars way before ramadan, till date i haven’t received my order i haven’t even got a refund back bad service.

May 16, 2021
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi Mareena,

Thanks for your message and hope you're well

We have no correspondence from yourself in relation to the matter - please contact us on:

support@halalsweeetscompany.co.uk

Best Wishes,
HSC Team

Rated 5 out of 5 stars

Thank you so much for such amazing…

Thank you so much for such amazing service @ Manchester arndale kiosk perfect for my boys Eid presents ! I love how u have such amazing variety 👌

May 14, 2021
Unprompted review
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi there,

Thank you for taking the time to leave us a positive review!

Best Wishes,
HSC Team

Rated 5 out of 5 stars

The sweets came in time before Eid.

The sweets came in time before Eid.
Very nice. All the kids love it :-)

May 14, 2021
Unprompted review
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi there,

Thank you for taking the time to leave us a positive review!

Best Wishes,
HSC Team

Rated 5 out of 5 stars

Very good and reasonable prices

Very good and reasonable prices, happy to purchase.

May 2, 2021
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi there,

Thank you for taking the time to leave us a positive review!

Best Wishes,
HSC Team

Rated 2 out of 5 stars

Disappointing

I ordered Ramadan Chocolate Calendars for my twin girls and although it arrived pretty quick, both of the calendar pockets were empty, and my girls were in tears but after investigating where the chocolates went we realised that they all fell to the bottom. So the excitement of opening each pocket each day during Ramadan was pretty disappointing as the chocolates were not intact.

April 26, 2021
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi Sima,

Thanks for your feedback and hope you're well

This should not be the case and is likely to of been a manufacturing error. If you contacted us on our support channel, we would've swiftly replaced

Please contact us on:

support@halalsweetscompany.co.uk

Where we can assist and take mediation action

Rated 5 out of 5 stars

Excellent service

Recieved my order the other day with my ramadan calendars and huge bag of pick n mix. I've got to say a massive thanks because not only do I love your products and the calendars are super cute for the kids, the fact that you included an extra calendar for free was such a lovely touch and just another part of the great customer service. Thank you and Ramadan Kareem! 😊

April 25, 2021
Unprompted review
Halal Sweets Company logo

Reply from Halal Sweets Company

Hello,

Thanks for your message and hope you're well

We appreciate you taking the time to leave us a positive review! Not many people despite the 000's of orders! Anything we can do to assist please get in touch with us on:

support@halalsweetscompany.co.uk

Best Wishes,
HSC Team

Rated 1 out of 5 stars

It took weeks for it to get delivered…Don’t order!!

It took weeks for it to get delivered when I paid over £5 for it to be done within 5 days. When chasing up my order I didn’t receive a reply or acknowledgement! Will never order again! Absolutely horrible service!

April 24, 2021
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi Hodan,

Thanks for your message and hope you're well!

Though your order did successfully deliver (admittedly) it was out of our stated delivery timeframe and delivery period on this occasion due to awaiting stock

We have no communication from yourself via our support channel, via your email or name. A shame that you resorted to leaving a review, rather than contacting whereby we could provide you with more info.

If you contact us on:

support@halalsweetscompany.co.uk

We will swiftly mediate the delayed delivery

Best Wishes,
HSC Team

Rated 5 out of 5 stars

My young niece and nephew get up early…

My young niece and nephew get up early every morning to open the advent calendars and eat the chocolates, they love them!

April 23, 2021
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi Safia,

Thanks for your message and hope you're well!

Thanks for taking the time to leave the review

Best Wishes,
HSC Team

Rated 5 out of 5 stars

Lovely idea

Lovely idea. Kids absolutely loved the calendars. Thank you also for my complimentary one.

April 13, 2021
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi Mubina,

Thanks for your message and hope you're well

Thanks for taking the time to leave a positive review!

Best Wishes,
HSC Team

Rated 3 out of 5 stars
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi Sabiha,

Thanks for your message and hope you're well

If there's anything we can do to assist you please let us know by contacting us on:

support@halalsweetscompany.co.uk

Kind regards,
HSC Team

Rated 1 out of 5 stars
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi Amir

Thanks for your message and hope you're well

Please contact us on where we can assist you:

support@halalsweetscompany.co.uk

Kind regards,
HSC Team


Rated 5 out of 5 stars

Amazing customer service and delivery…

Amazing customer service and delivery was on time can't fault anything.

April 10, 2021
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi Asma,

Thanks for your message and hope you're well

Appreciate you taking the time to leave a review!

Best Wishes,
HSC Team

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