Halal Sweets Company Reviews 

182
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Bought items for my daughters bday. Money was taken out of my account but had realised I had no received any confirmation emails. Tried to contact them with no response. Managed to received money bac... See more

Rated 1 out of 5 stars

Placed an order on the 26th of may. Still have not recieved anything. No response from them as well. This is a scam company. Never buy from there at all. If u want to spend your money to get absolute... See more

Rated 1 out of 5 stars

Placed an order on 8th June and somehow got an email the same day to say it has been processed and dispatched. Still haven’t received it to this day and have emailed multiple times and messaged them o... See more

Rated 1 out of 5 stars

I truly wish I had read the reviews. I don’t understand how this company can still operate. As everyone else has said below, you’ll never receive your order. I made a large order and left ample time b... See more

Company details

  1. Confectionery
  2. Confectionery Wholesaler

Written by the company

Halal Sweets Company is a confectionery distribution service providing our customers with wholesale and retail options. We offer a huge range of delicious Halal sweets.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

182 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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1.3

All reviews

(182)

0 reviews in the last 12 months

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Rated 3 out of 5 stars

Damaged

when I opened the package it was a bit damaged.

April 9, 2021
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi Farhad

Hope you're doing well.

Sorry to hear that your product(s) were damaged. I've reached out to you via email to resolve this for you right away.

Thanks

The HSC Team

Rated 1 out of 5 stars

Scam

Once they finally got back to me the service was worse.

They said they had sent it out. They then apparently sent it out again express delivery. Yeah right. Big scam and over Ramadan gifts? Despicable. Shameful.

April 8, 2021
Halal Sweets Company logo

Reply from Halal Sweets Company

Hello, hope you're doing well!

Sorry to hear you had trouble with the website & delivery. I've seen your order was placed with the 5-6 working day method and was placed on April 1st, considering there has been a bank holiday weekend your consignment is due to be delivered by 13th April.

Feel free to reach out via email if you have any further questions for me :)

Thanks

Rated 1 out of 5 stars

I paid for 1-3 days delivery & still…

I paid for 1-3 days delivery & still waiting for my order after a week!!!

April 8, 2021
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi Dina

Hope you're doing well. I've just looked into this and can see your consignment was delivered this morning. I've contacted you via the email used at checkout to resolve this with you further :)

Speak soon!

Rated 1 out of 5 stars

Still haven’t received my order and…

Still haven’t received my order and it’s been over a week now despite the BBC saying delivery will be done within 1-3 working days. I desperately needed the order for a memorial event in order of my niece and wanted to present her favourite sweets to all her cousins. Very disappointed with the service.

April 7, 2021
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi Aaminah, hope you're doing well.

I'm really sorry to hear about this issue. I've just looked into this and can see your consignment was delivered yesterday. I've contacted you via the email used at checkout to resolve this with you further :)

Hope to hear from you soon.

Rated 1 out of 5 stars

Ignored all forms of communication

Ignored all forms of communication. My emails Instagram messages. Will not recommend and will not use again. Very unprofessional

April 5, 2021
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi Kader, sorry to hear about this. I've got one of the team to pick up your message via email - please let me know if this has been received?

Thanks and apologies for any inconvenience caused by this.

Rated 1 out of 5 stars

Gutted with my experience.

Gutted with my experience.

I was over the moon when I found halal sweets! So much so, I ordered some for my Nikkah just to distribute to the kids.

I’ve just received some items, with another person’s delivery inside with the customer’s personal information. This makes me uneasy thinking who’s house my order and personal details are in.

I can’t seem to find a contact number and my emails aren’t being answered.

Gutted.

March 26, 2021
Unprompted review
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi there, sorry to hear about your experience. I'd really like to resolve this for you, in order to do so I'll need your order number if you could share that with me when possible. Thanks!

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Thanks for the additional info - you have now been contacted via email. We look forward to hearing back from you if you feel there is anything more we can do to resolve the issue with your order :)

Rated 5 out of 5 stars

Amazing!!!!

Being a Muslim you can’t find any halal sweets in stores, so I googled halal sweets and this is the first link I clicked on. Amazing variety of sweets. Ordered a Pick n Mix. After reading the reviews I was double minded, but the recent reviews were very positive which gave me the confidence to order from them. What’s the worse that could happen? If they don’t reply to any of your emails simply get a refund from PayPal. This didn’t happen to me. I even sent an email to them asking when my order would be despatched, and they emailed the next day! Ordered from them last Sunday using the Royal Mail courier (£2.99). Came today (Thursday) via DHL which is (£4.99), which made me very impressed. My family and I were very happy with the sweets. Came very quickly. Will definitely order from them again from the future. Seriously, don’t worry about the reviews. Yes it’s a risk when you see the site has bad reviews, but do you or do you not want to eat the sweets. That’s something that motivated me to buy them.

February 25, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Delivery on time ask for delivery info for that straight away great communication and sweets are amazing as ever kids adults we all live em.

February 18, 2021
Unprompted review
Rated 1 out of 5 stars

Did not receive my order

I placed my first order with the HSC in November for two sweet gift boxes. I waited 10 working days as advised on their website for my delivery to arrive. When it didn’t arrive, I chased where my order was by contacting them via their webpage as advised and waited 24 hours for a reply as advised on the website. I didn’t no receive a reply. I reached out via social media (Facebook and Instagram) to ask where my order is - I received no acknowledgement of my messages or any replies. I didn’t receive my orders despite payment being taken and no one from the company was responding to my queries.

In the end as I had paid via PayPal I was able to open up a dispute and claim my money back. I came across many other people reporting the same on the HSC facebook page.

Sadly was my first and last time using this. Please be careful when ordering. I wouldn’t want anyone else going through the same experience.

January 19, 2021
Unprompted review
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi Anisa

Apologies it's taken so long to get back to you on this issue, we've had some issues with our Trust Pilot account and have only recently regained access.

Firstly, I'd like to apologise for the experience you've outlined in your review. I'd like to look into this and resolve the issue if you could provide me with your order number? Thanks and hope to hear from you soon!

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Thanks for the additional info - you have now been contacted via email. We look forward to hearing back from you if you feel there is anything more we can do to resolve the issue you've outlined :)

Rated 5 out of 5 stars

By far the best halal sweet company…

By far the best halal sweet company around, their sweets are never a let down! Tried the pineapple ones recently, which were amazing! Loved!

Though delivery was longer than expected the sweets were worth the wait! Cheers lads

December 17, 2020
Unprompted review
Rated 1 out of 5 stars

DISGUSTED AT THE SERVICE

Update I received my sweets, after 3 weeks! Only to find the lid broken, the tub dented and the sweets at the bottom of the packing bag
So unhygienic and have requested a refund as this is not something I can now gift to my sister :/

December 2, 2020
Unprompted review
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi Saba, I see this is your second review so will repeat the initial response below:

Apologies it's taken so long to get back to you on this issue, we've had some issues with our Trust Pilot account and have only recently regained access.

Firstly, I'd like to apologise for the experience you've outlined in your review. I'd like to look into this and resolve the issue if you could provide me with your order number? Thanks and hope to hear from you soon!

Rated 1 out of 5 stars

Thieves. Avoid.

Would give 0 starts if it was possible. The worst company I have ever come accross. Did not send out my order and do not reply to emails. Absolute cowboys. Should be ashamed to use halal in their name. Stealing peoples money is not halal.
Do not purchase anything from them online.

November 23, 2020
Unprompted review
Halal Sweets Company logo

Reply from Halal Sweets Company

Hi there,

Apologies it's taken so long to get back to you on this issue, we've had some issues with our Trust Pilot account and have only recently regained access.

Firstly, I'd like to apologise for the experience you've outlined in your review. I'd like to look into this and resolve the issue if you could provide me with your order number? Thanks and hope to hear from you soon!

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