Ford-dealer Hedin Automotive Reviews 

I made an appointment for APK online and received appointment confirmation. However, when I came, they couldn’t find the appointment in the system. How is it possible? They were also not helpful and didn’t propose anything, so I had to leave.

I've been to stern Rotterdam twice now, and each time there is a dubious reason to need to pay over 1000eur for parts. They also didn't even check the onboard computer for what the warning light said before saying it needed parts replaced. I asked for a full service and my vehicle left then with the same computer warning light it went in with and them of course they deny any issue. Their reasoning doesn't make sense. Only after questioning them will they offer to repair things rather than just replace them. It's all about maximising the service cost.

Main reason was that due to my incapacity, the auto was collected and brought back when finished.

Top service
Chapeau voor Carel

Got my new Ford mustang machE, the buying experience was great, and communication on delivery dates was excellent.

Mij accu was defect en is in de garage direct vervangen zonder kosten, (viel nog onder de garantie). Kreeg nog gratis antivries mee voor de ruitensproeier.

The brakepads were replaced last week and cost me over EUR 700. Now it grinds against the brake drums constantly. Call me for another appointment to fix this.

Disappointed
Andreas

Great service.
Fast and efficient

Service was meer dan fenomenaal, en de auto rijd perfect.

The service undertook all the mentioned concerns, APK and more. I am Satisfied as always with the outcome of the service.
Thank you!

Snel, efficient en kundig.

I came in for a software update for the recent recall on the Mach E. While the process to fix an appointment and drop the car was great, the experience during pick up was not upto the expectations.
After the work was done I asked for a summary update of what was done and a copy of the work brief/some evidence that the software update for the recall was indeed done. There is no way for the customer to know what work was done on the car without any documentation. There was no indication in the Fordpass app or in the vehicle screen. The person in the reception was rather rude and even refused to allow me to take a photo of the work brief that he asked me to sign on.
Expected better behaviour from Ford

I had to change holiday plans at the last minute due to flights being cancelled. Now had to drive to croatia but still had winter tyres on. Even though they were full, after I explained my situation, they fitted me in and got my car ready so our family could still go on holiday. Great service, above and beyond.

Recently I bought a Ford Focus Wagon 2015 from the dealer.
I opted for a used car with some very specific particular features. Given this is my first ever car I had a lot of concerns and fears but the dealer representative called Faizan took care the buying process was smooth and easy. Faizan was all the time in direct contact with me giving the updates concerning the car preparation and actions needed.
I opted for an extended service package which should ensure I have no troubles within at least a year.
The car was maintained and cleaned before the transfer by the Ford service.
I am not an expert, but so far I am really happy with the car.

Dear Ford-dealer Stern,
Person in charge for telephone (Elly?) was very kind to support my problem quickly. Then the receptionist at the office (Klokkenbergweg 5) who came from Suriname was also very kind and one of technical staff who checked my car and came from Iran (Mohamed?) was very kind too.
Ford-dealer Stern - Amsterdam ZO has very nice staff who could make client like me very happy. Thank you!
kind regards,
Konno