I spoke with Jo via the customer care, the responses were very quick and helpful in determining that what I am searching for is no longer available. I use the narrow teat bottles and unfortunately th... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Amazing customer service! I needed replacement parts for my older breast pump and couldn’t find them anywhere. Tommee Tippee were so helpful and arranged the parts for me instead of me having to buy a... See more
Company replied
I messaged Tommee Tippee through Facebook asking of they had any other flange sizes as the one that came with my pump is too large and I couldn't find any Tommee Tippee branded ones online. I spoke wi... See more
Company replied
The horns for my electric pump had splits in them and needed to be replaced as the suction was no longer as strong. After awhile of trying to find where to buy spare parts to no avail, I used the cont... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Units 20-22, 15 Ricketts Road, Mount Waverley, , 3149, Victoria, Australia
- 1800 096 938
- tommeetippee.com/en-au
4.4
Excellent
2K reviews
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Outstanding customer service
The customer service I received in relation to a part for my breast pump that needed replacing far exceeded my expectations. I’m so impressed!
October 9, 2025
Reply from Tommee Tippee AU
Hi Melissa,
Thank you for taking the time to leave a positive review of your experience with us.
We are happy to hear our Parent-Care Specialists were able to help you out and make sure you got the parts you needed for your pump.
Best wishes,
Tommee Tippee
Great complimentary samples of products…
Great complimentary samples of products and excellent customer service by Nicholas Gaudyn! Thank you
October 20, 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Emma,
Thank you so much for your lovely review.
We're so glad to hear you enjoyed the complimentary samples and that Nicholas was able to make your experience a great one. We'll be sure to pass your kind words along to him
Disappointing products, excellent staff
If you’re in the market for a food blender, look elsewhere.
The customer service provided by Jo was unparalleled. My ticket was answered within the day and from then it felt like I was the only customer receiving contact. Reply’s were fast and it felt like she truly cared about solving my problem.
However, our food blender seal ring perished rendering the $300 purchase unusable. And as far as replacements go they don’t exist. Unlike competitor food blenders the design of the ring is unique and a generic seal will not work on the tommee tippee food blender.
Super disappointed that repair-ability was not considered with this product.
October 17, 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Chad,
Thank you so much for your kind words about Jo she’ll be so pleased to know her support made a difference. We’re genuinely sorry, though, that your experience with the food blender hasn’t lived up to expectations.
We’re always reviewing feedback like yours to improve both our product design and spare part availability, so this will definitely be passed on.
Incredible service
Absolutely incredible service. I appreciate the help and advice and the quick resolution to sorting a pump issue I accidentally caused.
October 18, 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Jess,
Thank you for your feedback.
We are delighted that you had a great experience with our Parent Care Specialists, and they were able to give you a quick resolution.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
perfect prep machine is a waste of money
Do not buy the perfect prep machine. A kettle does just as good a job. You might as well buy a keep warm kettle that keeps the water at 38 degrees. It’s a lot cheaper.
Every bottle I made with this machine my baby didn’t drink it. When I just poured the water from the kettle and mixed the formula she would drink it.
August 25, 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Fiona,
We are very sorry to hear your little one hasn't taken to the feeds made using the Perfect Prep.
It looks like you are currently in touch with us about this and one of our Parent Care Specialists reached out today but we will send that email over again in case you missed it.
We'll look forward to hearing from you and trying to get to the bottom of this for you.
Best wishes,
Tommee Tippee
Haven’t received product yet ordered…
Haven’t received product yet ordered 26th September email 1/10 saying it was on its way. Emailed no replies
September 25, 2025
Reply from Tommee Tippee AU
Hi Theresa,
Thank you for your feedback. We are sorry to hear that you still not have received your order.
We could like to discuss this further with you. Once of our customer service specialist will reach out to you to assist you further with your order.
Regards
Tommee Tippee.
Lost parts
When I had lost a part and contacted them to try and replace it, they sent me one so easy, free of charge. Very happy and pleased with that customer service
October 2, 2025
Reply from Tommee Tippee AU
Hello Cecile,
Thank you for your feedback.
It is fantastic to hear how pleased you are with the service you received and that your issue was easily resolved. We really appreciate you taking the time to leave your review and do hope you continue to use our products and services in future.
Best Wishes
Tommee Tippee.
2.5 business days and i am still…
2.5 business days and i am still waiting for an update to my order.
I replay email to the order confirmation and it bounces back saying their email doesn’t exist.
No humans responding to me on their web chat.
Their number doesn’t connect.
All sorts of doubts starting to seep in now.
October 9, 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Manuel,
We are sorry to heat you are having some difficulty reaching us. Our order confirmation email is a no reply email address. We do not see where you have tried to contact us via web chat. Please reach out to us again directly, so we can look into this for you. Try using our Live Chat function or reach out to us on Facebook. Alternatively our phone lines are open right now: https://www.tommeetippee.com/en-au/contact
-Tommee Tippee
Reply from Tommee Tippee AU
Hi El,
Thank you so much for your kind words💛 We are delighted to hear that you were happy with our service and found our replies and dispatch speedy.
Reply from Tommee Tippee AU
Hi Chelsea,
Thank you for your feedback. We are delighted that you had a positive experience with our Parent Care Specialists.
We will be sure to pass your feedback on to the team.
Best Wishes
Tommee Tippee
Such an Upgrade.. Quicker, Quieter than the Original!
All I can say is WOW! It’s such an upgrade from the original Perfect Prep. So much easier to fill up the water filter as it’s a removable jug like. Don’t need to keep filling it up with a cup!
More efficient with temp control on my phone too! When Bub is unwell with a sore throat I can adjust the temp so the bottle is cooler. Quiet than the original too! Worth the purchase!!
September 26, 2025
Reply from Tommee Tippee AU
Hi Trinity,
Thank you for taking the time to leave some feedback on our PerfectPrep™ machine.
We are so pleased to hear that you are thrilled with the new design and features of our newest PerfectPrep™, we are always looking for new innovative ways to improve our products to help your journey as a parent. We are thrilled to hear that you find this more efficient as you can control the temperature from your phone, ensuring that you are making the perfect feed for your little one.
Thank you for sharing this feedback, we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
I just experienced great customer…
I just experienced great customer service from a lady called Anna she was great and very helpful, she sorted out my problem with my wife's breast pump helping sort out flange inserts thankyou anna
October 2, 2025
Unprompted review
Reply from Tommee Tippee AU
Hello Ralph,
Thank you so much for taking the time to leave your lovely 5 star review.
We so glad to hear about your experience with Anna who was able to send you out the flanges so that you can use your breast pump.
We would love to hear from you in the future.
Warmest Regards
Tommee Tippee
Reply from Tommee Tippee AU
Hi Frank,
Thank you for your feedback. We are delighted to hear that you find our website easy to use and to find products.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Just wanna say a big thank you to jade…
Just wanna say a big thank you to jade I have been struggling to find a product that’s no longer on the website and she helped me efficiently
September 29, 2025
Unprompted review
Reply from Tommee Tippee AU
Hi Moana,
Thank you for your feedback. We are delighted that you had a great experience with our Parent Care Specialists and we were able to assist you.
We will be sure to pass your feedback on to Jade.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Great fast postage good quality bottles…
Great fast postage good quality bottles and there even self sterilizing recomend
September 16, 2025
Reply from Tommee Tippee AU
Hello Mandy,
We are glad to hear you love the bottles and had fast shipping!
Thank you for your feedback!
Best wishes,
Tommee Tippee.
Reply from Tommee Tippee AU
Hi Marina,
Thank you so much for your kind words. We’re really pleased to hear that you found our service helpful and straightforward.
Great that parts are free
Great that parts are free. However, annoying that the parts arrived and the are incorrect. Received wearable horn instead of hand held electric part.
Can I please have support to fix this?
September 8, 2025
Reply from Tommee Tippee AU
Hi Hanna,
Thank you for taking the time to leave a review today!
We do apologise about the incorrect part being received. We shall get a specialist to reach out and discuss this in more detail for you.
Warm Regards,
Tommee Tippee
I love Tommee Tippee
I love Tommee Tippee, especially their customer service, which is second to none. I just requested some replacement parts for my pump and they have sent them to me, no hesitation! I have been using their products for all my babies (pregnant with number 4). Will always highly recommend Tommee Tippee!
September 20, 2025
Unprompted review
Reply from Tommee Tippee AU
Hello Elaine,
Thank you so much for your kind words and we are so happy to hear that our Specialist were able to help you!
If you require any assistance in the future please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Reply from Tommee Tippee AU
Hi Pallavi,
Thank you for your taking the time to leave some feedback on your recent experience with us.
We are ever so glad to hear that you received fast and efficient delivery on your items and that these have arrived to you as expected. We are also happy to hear that you received great customer service and that you are satisfied with the service provided to you by our team.
Wishing you all the best!
Tommee Tippee
Was speaking with Debbie she was such a…
Was speaking with Debbie she was such a nice lady and very easy to communicate with. Helped me out with what I was requesting. Very lovely lady great customer service :).
September 13, 2025
Unprompted review
Reply from Tommee Tippee AU
Hello Amber,
We are thrilled to hear that our Specialist Debbie provided you with great service!
Thank you for your kind words and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
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