I was having trouble finding the breast pump duck valve replacement and Anna was able to help me right away on the website. I gave her my contact information and she ordered the valve for me without t... See more
Company replied
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Review summary
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Reviews shaping this summary
The Parent-Care team, specifically Sam and Izzy were fast to help resolve the problem. I lost one of the 2-piece values to the Active Sporty Spout cups and they were able to assist without issue. It t... See more
Company replied
We received a bottle warmer as a baby shower gift and unfortunately it started having mechanical issues where it kept turning itself back on and heating inconsistently. I reached out to support and th... See more
Company replied
Going through the customer service contact with Tommee Tippee and having the chance to speak with parent-care specialist Beth was amazing. I’ve never truly felt such a caring customer service. T... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.8
Excellent
932 reviews
No history of asking for reviews
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If your flange is the wrong size just…
If your flange is the wrong size just contact them!
May 13, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Kayla,
Thanks so much for passing on the great tip. You're absolutely right if your flange size isn’t quite right. Just reach out to us, and our team will be more than happy to help find the best fit for you.
Comfort is key when it comes to pumping, and we’re always here to support.
Great cups come with great help!
Sam Suise and Rowan was very helpful in my situation. They sent tutorials and images to assist even further. They acknowledged my frustration and I felt heard. In an email or two my issue was resolved and my 2 year old was happy with the outcome. Thanks again.
May 11, 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Kat,
Thank you for taking the time to provide us with your feedback, we appreciate it.
We are pleased that our customer service team were able to assit you.
Best wishes,
Tommee Tippee
Jade was super helpful
Jade was super helpful! I was having a problem cleaning the straw of a sippy and she sent me step by step instructions. Very polite and patient! Couldn't be happier with our products or the service!
May 11, 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Carrie,
We are so glad to hear that our Specialist Jade was very polite and patient when helping you with your query!
Thank you for taking the time to leave us a review and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Sophie and Jo responded so quickly and…
Sophie and Jo responded so quickly and helped me out with what i needed so efficiently, THIS IS WHY I LOVE TOMMEE TIPPEE!!
May 8, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Allyson,
Thank you so much for the lovely review. We are thrilled to hear that Sophie and Jo were able to help you quickly and efficiently We'll be sure to pass along your kind words to them.
We're so grateful to have you as part of the Tommee Tippee family!
Replacement valves
Debbie, Jenna and Rowan, they were very helpful & absolutely wonderful. They were able to order some replacement valves for my son's cup.
May 7, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Katie,
Thank you for your feedback. we are delighted to hear that Debbie, Jenna and Rowan were very helpful and able to send you out some replacement valves for your sons cup.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Impeccable customer service
I messaged the company facebook page to inquire about new valves for a sippy cup. Anna & Kai not only verified the problem, but are sending out two new valves. Such a huge help, thanks again!
May 6, 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Leslie,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear your issue was resolved and you are happy with the service you received from Anna and Kai.
We really do appreciate your kind words and do hope you continue to use our products and services in future.
Best Wishes
Tommee Tippee
Great customer service!
I reached out to this company because I had lost a rubber seal for a sippy cup. They asked for a picture to make sure they could get me the right piece, and sent me 2 replacements at no cost at all. Great place, great customer service, will continue to purchase their products!
April 23, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Tammy,
Thank you so much for your kind words! We're really glad we could help you get the right replacement part quickly and easily. It's so important to us that our customers feel supported and valued, so it's lovely to hear your feedback. We're thrilled to know you'll continue choosing our products — it truly means a lot to us. If you ever need anything else, we’re always here to help!
We hope you have a lovely day
Kind Regards
Tommee Tippee
Good company
Great service from Anna! My baby had issues with pacifier getting stuck in mouth due to too small. They are sending bigger ones and reporting incident
May 2, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Laura,
Thank you for taking the time to leave a review.
I'm so glad Anna was able to help, and she handled the situation with care and efficiency.
If you ever need anything else, don’t hesitate to reach out.
Excellent Customer Service Care 5/5
I had such a kind interaction and a positive experience with Rowan and Jude.
I ordered a package of infant bottles with some additional accessories through Amazon and I was missing a few pieces. Amazon was unhelpful. Tommee Tippee went ABOVE AND BEYOND checking in with me to see if my concern had been resolved by Amazon (which it had not).
Rowan was so apologetic for the inconvenience and has ordered some additional items for me.
Thank you very much for following up with me and thank you for the gesture of kindness. I am more than happy with the level of I care received by Rowan and Jude in customer service!
May 1, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Mara,
Thank you so much for your kind words — this truly means the world to us!
We’re so sorry again that your Amazon order wasn’t quite right, but we’re absolutely thrilled to hear that Rowan and Jude were able to turn things around and give you the support you deserved. They’ll be over the moon to know they made such a positive impact!
Our team is always here to help, and your appreciation is exactly why we do what we do — thank you for being such a lovely part of the Tommee Tippee family
Have a lovely day
Kind Regards
Tommee Tippee
Best company hands down Rowan was…
Best company hands down Rowan was helpful and caring I needed a replacement screw ring for my son and I immediate got the help I needed l thank you so much !!
April 27, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Iris,
Thank you for taking the time to leave a review today.
We’re sorry to hear that you needed a replacement screw ring, but we’re glad Rowan was able to resolve this so effectively.
Best Regards,
Tommee Tippee.
Reply from Tommee Tippee North America
Hi Makiah,
Thank you for taking the time to leave a positive review today.
We are delighted to hear you had such a good experience. If there is anything else we can do don't wait to reach out!
Kind Regards,
Tommee Tippee
10/10 recommend
Fast, quick & easy! Tommee Tippee definitely has my heart all around starting with their bottles, they definitely 100% won me over with the free pump parts. Pumping is hard enough. This kind gesture definitely makes it easier. I’ve never had a company give free pump parts! Thank you Tommee Tippee 10/10 will recommend to anybody & everybody ♡
April 21, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Lex,
Thank you for your feedback. We are delighted to hear you love our bottles and that we were able to send you out free pump parts.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Baby loves the bottles and pacis won’t…
Baby loves the bottles and pacis won’t take any other!
April 16, 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Danielle,
Thank you for taking the time to leave a wonderful review on our Bottles and Pacifiers!
We are pleased to hear that your little one loves our bottles and pacifiers and we hope you both continue to love these as much as we do! We are over the moon to hear this feedback as we aim to make feeding times easier for you and baby, we always continue to improve and ensure that we are providing our customers with all the support we can.
All the best,
Tommee Tippee
Reply from Tommee Tippee North America
Thank you for your feedback. We are delighted that you had a great experience with our service.
We hope you continue to use our service in the future.
Best wishes,
Tommee Tippee.
I’ve gotta say if I could give 10 stars…
I’ve gotta say if I could give 10 stars I would! Baby absolutely loves the pacifier and won’t take anything other than the Tommee Tippee. I contacted customer service to let them know how amazing this product has been and I got an immediate response. Thank you Tommee Tippee team.
April 13, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Teresia,
Thank you for taking the time leave such a lovely review. We are so glad to hear you love our products, just as much as we do.
Feel free to recommend us to your family and friends.
-Tommee Tippee
Excellent service!
Rowan from customer service was so helpful sending a replacement for a faulty product. Very appreciated!!
April 11, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Deborah,
Thank you so much for your kind words. We are thrilled to hear that Rowan was able to help and get a replacement sorted quickly for you. Your appreciation means a lot to us.
If you ever need anything else, we’re always here to support you.
Reply from Tommee Tippee North America
Hi Heather,
Thank you for the great feedback. We are so glad to hear you had a positive experience with our customer service team when sorting out replacement parts.
If there's anything else we can help with, just give us a shout.
Not customer service focused!
Contacted customer service with faulty products (warped bottles). They gave me a runaround and were incredibly unhelpful. All I wanted was for the company to stand by their product and replace the poorly manufactured ones. Instead, I went back and forth with them via email literally 19 times trying to find a resolution. Ultimately they did send replacements (supposedly, haven’t yet received) but it was ridiculous how hard it was to get it there. I have a newborn baby to take care of; I shouldn’t be trying to convince a company to have morals and stand by their product.
April 2, 2025
Unprompted review
Reply from Tommee Tippee North America
Hello,
Thank you for your feedback.
We are very sorry to hear you found your experience with Customer Service unhelpful as we strive to deliver a positive, empathetic and supportive experience for all of our customers when handling your queries.
We really do appreciate you will have your hands full with your newborn baby and understand replying to emails can be inconvenient at times. Please do feel free to request a telephone call from the member of The Support Team handling your query in future if this would be easier than emailing. Alternatively, you can call us directly on 1-800-715-9526 (tel:1-800-715-9526), our lines are open from Monday to Friday, 8am to 7pm EST, at your convenience if this would be easier than emailing back and forth.
The troubleshooting questions that were completed are necessary to identify the cause of the issue in order to ensure any faults are investigated and/or any issues caused by user error are not repeated with the replacements as we do not want you to experience the same issue again.
We are sorry you were not satisfied on this occasion and shall use your feedback to to continue to improve the services provided.
Best Wishes
Tommee Tippee
Love Anticolic bottles
Highly recommend that whenever you have a problem with the product to contact customer service. They were extremely helpful with my issue. I’ve used the Advanced anti colic bottles for 2/3 children and have had the peace of mind knowing I’m minimizing their chance of getting colic with these bottles. It can be a pain to pull apart the parts but it’s so much easier than the other brands. I just wish they’d bring back the color changing temp gauge on the stick looking piece.
April 1, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Stefani,
Thank you for sharing such a great review. It's lovely to hear that the Advanced Anti-Colic bottles have worked well for your little ones and brought you peace of mind.
Totally understand about the temp gauge, we’ll make sure to pass that suggestion along. And big yes to reaching out to customer service, glad they were able to help you quickly.
Both my babies loved this bottle
Both my babies loved this bottle. It was similar to the human nipple so I was able to breast and bottle feed right away. One of my bottles melted in a sterilizing bag. I called customer support and they resolved my issues quickly and sent me 3 replacement bottles. Overall it was a good experience and I plan on using these bottles in the future or purchasing them for a new mom.
April 2, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Amanda,
Thank you for your review. So happy to hear our customer care team was on hand to assist you with your query promptly, so you can continue to use your well loved product.
It is great to hear about your positive experience. Feel free to recommend us to your family and friends!
-Tommee Tippee
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