I was having trouble finding the breast pump duck valve replacement and Anna was able to help me right away on the website. I gave her my contact information and she ordered the valve for me without t... See more
Company replied
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Review summary
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We received a bottle warmer as a baby shower gift and unfortunately it started having mechanical issues where it kept turning itself back on and heating inconsistently. I reached out to support and th... See more
Company replied
The Parent-Care team, specifically Sam and Izzy were fast to help resolve the problem. I lost one of the 2-piece values to the Active Sporty Spout cups and they were able to assist without issue. It t... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.8
Excellent
932 reviews
No history of asking for reviews
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The customer service team with Tommee…
The customer service team with Tommee Tippee was phenomenal! I reached out to them about a concern with a product I was using and they immediately shipped replacement parts. I will continue to use Tommee Tippee for as long as possible and will begin to use them for baby shower gifts as well! Excellent customer service!
September 9, 2025
Unprompted review
Reply from Tommee Tippee North America
Hello CM,
Thank you for leaving your feedback.
We are delighted to hear how pleased you are with the service you received and that you will continue to be one of our valued customers, it really means a lot to us.
We are very pleased that your issue was resolved with replacement parts, please do not hesitate to contact us should you need any further assistance at all.
Best Wishes
Tommee Tippee
Replacements
When I needed replacement parts for my advanced anti-colic bottles, the people at Tommee Tippe were so quick to help me resolve my problem! I couldn't be more happy with their customer service!!
September 7, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Anna,
Thank you for taking the time to leave a lovely review on the experience you have had with our Customer Service team!
We are thrilled to hear that you are satisfied with the service provided and you found our team to be quick in helping you resolve this issue. We are glad to hear that you could not be happier with the service you received and we hope you continue to love our bottles as much as we do.
Wishing you all the best!
Tommee Tippee
Angel and Anna were very patient and…
Angel and Anna were very patient and kind
September 8, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Emily,
Thank you so much for your review! We're really glad to hear that Anna and Angel were able to help resolve your query quickly and efficiently.
We truly appreciate your patience and understanding, and we’re happy we could make things right for you. If you ever need anything else, don’t hesitate to get in touch!
Ease of conversation and solving the…
Ease of conversation and solving the problem in minutes. Taylor and Rowan made this process seamless.
September 3, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Andrew,
Thank you so much for your review! We're really glad to hear that Rowan and Tayla was able to help resolve the issue with your query quickly and efficiently.
We truly appreciate your patience and understanding, and we’re happy we could make things right for you. If you ever need anything else, don’t hesitate to get in touch!
Have a lovely day
Kind Regards
Tommee Tippee
Above and beyond customer service for a problem that wasn’t their fault or their responsibility to fix!
Rowan was quick to respond to my inquiry about replacement valves for our cups that my daughter’s daycare misplaced during washing. While they didn’t have the valves to replace mine (which I would have gladly paid for), Rowan ordered me a replacement set of cups. Above and beyond customer service for a problem that wasn’t their fault or their responsibility to fix!
September 1, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Grace,
We always try to go above and beyond to support parents and babies. We are happy to see this has translated in your interaction with us.
Thank you for your feedback, it means a lot to us!
-Tommee Tippee
Antony needs a raise!
Antony was such great help! He helped me find where to order new parts for my pump because I couldn't find them,
August 29, 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Brayden.
Thank you for taking the time to leave your feedback.
We are delighted to hear that Antony was a great help and was able to order the Spare Parts for your Pump.
We will be sure to pass your kinds words onto him.
We hope you continue using our services and products in the future.
Best Wishes
Tommee Tippee
10/10!
Debbie, Soph, Sam, and Antony have done a great job taking care of me via Facebook messenger and have helped resolve my issue that was totally my own fault! Great company to do business with and our kiddo loves the bottles and pacifiers.
August 28, 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Nick,
We are so glad to hear that our Specialists were able to help with your query!
Thank you for your kind words and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Rowan!!! Excellence at its BEST!
Rowan!!!! Top notch customer service rep!!!! Super helpful and provided a solution to my issue. These are by far the best cups I have found (and I've tried a lot of different varieties!) I recommend this brand to everyone and always buy as present for new littles! Please keep doing what you do! Your company and representatives have this customer service and excellent products down to an art! Thank you again Rowan for your help!
August 26, 2025
Unprompted review
Reply from Tommee Tippee North America
Hello K.R.
We are so glad to hear that our Specialist Rowan was super helpful and provided you with great service!
Thank you so much for your kind words and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Very helpful!
Shortly after placing an order for my free spare parts, Anna from Tommee Tippee’s parent care sent me a very helpful and personalized confirmation email to let me know my order was on the way, with the exception of the parts that are currently out of stock but that they will be sent as soon as they are back in stock.
August 20, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Domenik,
Thank you so much for your review! We're really glad to hear that Anna was able to help resolve the issue with your spare part quickly and efficiently.
We truly appreciate your patience and understanding, and we’re happy we could make things right for you. If you ever need anything else, don’t hesitate to get in touch!
Have a lovely day
Kind Regards
Tommee Tippee
Top Tier
On top of great quality cups, this company’s customer service is top tier!! Shout out to Jo for helping me! Thank you thank you!
August 14, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Sara,
Thank you for taking the time to leave a positive review for Jo.
We are very happy to hear she was able to help you out with your cups. Hopefully your little one is excited to have some new ones on the way!
Best wishes,
Tommee Tippee
Impressive service.
We had an issue with a few of our bottles and a teething little guy. They took care of it and helped us get back to normal.
They have always been an amazing company it seems. We have bought so many of their products and will continue to do so into the future.
August 4, 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Kyle,
We are thrilled to hear one of our Specialists were able to help you with your query!
Thank you for taking the time to leave us a review and if you have any questions please let me know.
Thank you.
I reached out to see if they had…
I reached out to see if they had replacement parts for my pump, I couldn't find them anywhere online. And they are sending them to me! Ive had such a wonderful experience with the customer service
August 8, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Samantha,
Thank you for taking the time to leave your review. We are so happy to have been able to assist you, hope you enjoy your parts!
-Tommee Tippee
My questions were answered and the…
My questions were answered and the products I needed were ordered and sent to me immediately. Amazing customer service and my favorite products. Will always recommend tommee tippee!
August 7, 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Becca,
Thank you for taking the time to provide us with your feedback, we appreciate it.
Best wishes,
Tommee Tippee
5 star customer service
Antony was great to work with, I was looking for replacement parts for my daughters insulated sport sippy cups, and he will be sending replacement cups! 5 star customer service!
July 31, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Melisa,
Thank you for taking the time to share your experience with our Customer Service team!
We are thrilled to hear that you have received excellent service provided by our team and that we were able to get this resolved swiftly for you. We are pleased to hear that you are satisfied with this service and we hope you continue to love our products as much as we do.
Wishing you all the best,
Tomme Tippee
The best customer service so far they…
The best customer service so far they not just sell the product bt care there customers Antony,Izzy and Jo these people are just great understands the provlem and solve it
July 28, 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Syeda,
Thank you for taking the time to provide us with your feedback. We appreciate it.
Best wishes,
Tommee Tippee
Amazing customer service
My cat chewed up one of my air tubes for my pump I had bought from Walmart Jenna was so nice and offered to send me those parts and any other parts I needed the customer service was so amazing and I love my pump it’s the only one I have found that works for me thank you tommee tippee!
July 23, 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Paige,
Thank you for taking the time to provide us with your feedback. We appreciate it.
We are pleased that our customer service team was able to assist you.
Best wishes,
Tommee Tippee
I have been needing replacement parts…
I have been needing replacement parts for my hands free pump and I have had no luck finding them. I contacted tommeee tippee on the website & I was able to receive the parts I needed free of charge which was such a relief. It was fast and simple ! Would definitely recommend this brand to a friend !
July 22, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Yessica,
Thank you so much for your kind words.
We’re so glad we could help get your hands-free pump working again quickly and easily it’s always our goal to make things as stress free as possible for parents.
Your recommendation means the world to us.
Great customer service
I was having an issue with the tomee tippee sports water bottle lid that I purchased from Walmart. Walmart is a hassle in itself so I reached out to tommee tippee’s customer service directly. And was just looking for a replacement lid to solve my issues for my toddler. The agent I was emailing with was so kind enough to replace the cup with a different one that will hopefully end up working out better for my girl! It was one of the easiest customer service experiences I’ve ever had. Will definitely be purchasing more from this brand in the future because of this.
July 22, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Brittney,
We are so glad to hear you have had a great experience with us. It was our pleasure to assist you resolving this.
Please feel free to recommend us to your family and friends also!
-Tommee Tippee
Rowan and Jenna were extremely helpful…
Rowan and Jenna were extremely helpful with my issue. They were extremely responsive as all the right questions assisted me with giving them the information I needed to provide and quickly were able to come to a resolution that was extremely satisfying to me. Thank you so much. I’m so glad I reached out.
July 17, 2025
Unprompted review
Reply from Tommee Tippee North America
Hello Karleigh,
We are thrilled to hear that our Specialist Jenna and Rowan were able to help you with your query.
Thank you for your kind words and if you require any further assistance please do not hesitate to contact us back.
Best wishes,
Tommee Tippee.
Thanks to Antony
Thanks to Antony. He is the best. I had issues with my baby bottles with a ton of questions. Antony was professional and very patient with me. He listened to my concerns one by one. He was very knowledgeable and able to resolve all of my issues. Tommee Tippee is the best and further more customer service is excellent. Thank you Antony and to Tommee Tippee as the Advanced Anti-Collic bottles saved my babies life.
July 16, 2025
Unprompted review
Reply from Tommee Tippee North America
Hi Nisha,
Thank you for taking this time to leave this lovely feedback on your recent experience with Antony from our customer service team.
We are so thrilled to hear that he was able to help you quickly and answer all of your questions.
Please do not hesitate to get back in touch if you ever require further assistance.
Tommee Tippee
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