Anna, Thomas, Antony, & Beverley were beyond helpful. Daycare kept losing my bottle caps until I had none left. I contacted customer service to inquire if I could purchase the caps so I could apply my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a small hiccup with one of our new cups, there was a staining issue. Called customer support & within minutes got an email to replace the damaged cup. This was by far the easiest, quickest, & m... See more
Company replied
I contacted Tommee Tippee on fb and was greeted with two wonderful difference representatives to work with (Florence and Nicholas). They were both very polite and quick to respond. I used this brand w... See more
Company replied
I emailed with multiple agents over the course of a couple of days regarding a new straw cup that wasn’t working correctly. They were able to figure out why the cup wasn’t working and although they no... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Easy!!
Easy!!! I was able to create a support ticket within 2 minutes.
April 2, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Helen,
Thank you for taking the time to leave some feedback!
We are delighted to hear that you have rated us 5 stars on Trustpilot and that you had an easy experience getting in contact.
Your kind words have really touched us here at Tommee Tippee and we hope to continue providing assistance any way we can. If you need any further assistance in the future, please let us know.
Warm Wishes,
Tommee Tippee
Lanre helped me with product support…
Lanre helped me with product support after I lost all the valves for my sport cups. Thankful for such great assistance!
April 1, 2026
Unprompted review
Reply from Tommee Tippee North America
Thank you so much for your kind feedback. I’m really glad Lanre was able to assist you.
I’ll be sure to pass your lovely comments on, it will mean a lot. We truly appreciate you taking the time to share your experience 😊
Tommee Tippee
Great customer service and products!
I contacted customer service for an issue that I was having with my broken bottle warmer. Sophie and Jude provided excellent customer service and made an exception for me. Appreciate this so much. Love all of your products!
March 31, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Chelsea,
Thank you so much for your review!
It's great to hear that our Parent Care Specilist Team were able to assist in getting your issue resolved, and we thank you for getting in touch. We have made sure to pass over your kind words to Sophie and Jude.
We hope you continue to enjoy our products and if you need any assistance in the future, let us know and we'll be happy to help.
Warmest regards,
Tommee Tippee
Chatted with Nicholas G
Chatted with Nicholas G. and he was so kind, patient, and thankful! Thank you so much!
March 30, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Janeth,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve your issue and provide the kind of service we strive for.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Reply from Tommee Tippee North America
Hi Breanna,
Thank you for leaving a review of your experience with us.
We are happy to hear everything was fast and helpful.
Best wishes,
Tommee Tippee
It was easy to use the AI chat
It was easy to use the AI chat and it seemed to understandwhat I needed. The only thing that could have made the experience better was having a live agent immediately reach out and resolve the issue instead of putting me in a ticket queue.
March 28, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Thrill,
Thank you for taking the time to rate us 4 stars.
We are delighted to hear how satisfied you are with our AI chatbot, you would be surprised by how much it can help assist you with your query!
We are happy to pass your feedback on to our team in regards to the queue times. When we are closed over the weekend, our chatbot will pass your query over to the next available Parentcare Specialist as soon as they are available to avoid further delays. We understand this can be frustrating and we appreciate you sharing this with us.
Kind Regards,
Tommee Tippee
Love this company!
Debbie, Isabel and Antony were great to speak to 😊. They all replied quick and helped out a lot!
March 23, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Tanisha,
Thank you so much for the lovely 5 star Trustpilot review about your recent interaction with us.
We are so pleased to hear that Debbie, Izzy and Antony were able to quickly deal with the help you needed and were able to offer the assistance that you really needed.
This feedback will be passed back which will be really appreciated.
We hope to hear from you again in the future.
Kind Regards.
Tommee Tippee.
Amazing Customer Service and Products
I contacted Tommee Tipee and requested a spare part. They were excellent to deal with. Very quick to reply and ended up sending me a new device. I was very impressed by the customer service. I also have a few of their products and they have all become staples in our house. Highly recommend. Martin, Jude & Andy were the ones that helped me and they were great
March 25, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Ashley,
Thank you so much for taking the time to leave this review.
We are so happy to hear that your were impressed by our service and that you found their response to be very quick.
We will make sure to pass your comments along to Martin, Jude and Andy.
Best wishes,
Tommee Tippee
Nicholas was fast with the shipment
Nicholas was fast with the shipment. I was hesitant about the free breast pump parts and replacement parts but it went through and I received communication almost immediately with a follow up email from Nicholas with tommee tippee and I received the package 2 days later. Swift and effecient!
March 12, 2026
Unprompted review
Reply from Tommee Tippee North America
Thank you so much for your kind feedback. I’m really glad to hear that everything arrived quickly and that the process went smoothly for you.
It’s great to know that you were happy with the communication and service provided. I’ll be sure to pass your lovely comments on to Nicholas.
If you need any further assistance, please don’t hesitate to get in touch.
Tommee Tippee®
My Littles love the Flip Top insulated…
My Littles love the Flip Top insulated cups and other styles that I have used. Keeps beverages cold, while also giving them the independence of having a 'big' kid cup of their own. Also customer service is fantastic. I needed to replace the straws for the Flip top and the solutions was fantastic
March 25, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi,
Thank you for taking time to leave your review.
We're always delighted to hear that your little ones enjoy our cups and that our Parent-Care Specialists were able to provide the kind of service we strive for.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Superstar straw cup
The product is made well as my daughter loves them, and I had the pleasure of dealing with Jude and Sophie for customer service because my daughter chewed through the straw and they were phenomenal and sent out a replacement.
March 25, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Kyle,
Thank you for taking the time to leave a review today.
We are sorry to hear your little one managed to chew through the straws. We do advise they are bite resistant however constant pressure from chewing can cause damage, but it is great to hear the team were able to work together to resolve this and send a replacement.
Please do not wait to reach out if you ever need anything else.
Best Wishes,
Tommee Tippee
Above and beyond
Great product. Outstanding service. I wrote on the customer service chat after hours yesterday . I was on “pause” for a while, so I discontinued. This morning I had an email (not automated). Several associates contacted me right away to assist me in getting the product I needed.
Thank you!
March 20, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello NycMom.
Thank you for taking the time to leave your feedback.
We are sorry to hear that you was on pause for a while, we always try our best to answer the interactions as quickly possible.
We are delighted to hear that you received an email from our parentcare specialist, and they were able to help assist with your issue and wonderful to hear you received outstanding service.
We will certainly be passing you kind words on.
If you require any assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Very good Nicholas and Joe helped me as…
Very good Nicholas and Joe helped me as a in need new mother and they sent me some free bottles so very great help
March 18, 2026
Unprompted review
Reply from Tommee Tippee North America
HI Camryn,
Thank you for taking the time to leave a review of your experience with Nicholas and Jo.
We are so pleased they were able to help you out and offer some Bottles to get your started on this exciting journey.
Best wishes,
Tommee Tippee
I purchased a 2 pack of sporty straw…
I purchased a 2 pack of sporty straw cups after hearing good reviews from my mom friends. The cups leaked right away. I'm very disappointed.
March 14, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Shirley,
Thank you for taking the time to leave some feedback.
We are very sorry to hear that your Sporty Straw Cups are leaking and we understand how disappointing this can be. Our cups are designed with a 2 piece valve which sits inside the lid, we would advise to check this is assembled correctly and check for signs of damage.
We would like to support you further with this and we kindly ask if you can reach out to us using the link below. You may reference, 127777, when speaking with our Parentcare Specialists.
https://www.tommeetippee.com/en-us/contact-us
We hope to hear from you,
Tommee Tippee
The plastic piece of the valves got…
The plastic piece of the valves got lost from my cup. Instead of sending a replacement piece they replaced the whole cups. Izzy helped me she was fast and efficient. Thank you. Will recommend this brand over and over again.
March 10, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Sarah,
Thank you for taking time to leave your review.
It's always a pleasure to hear our Parent-Care Specialists are able to help resolve any issue for you in a timely manner and leave you with such a good impression.
We will be sure to pass along your thanks to Izzy.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Great customer service!
Excellent customer service from Nicholas! I had problems with two weighted straw cups that had the straws fused shut, Nicholas promptly helped me with the situation and offered a replacement! Thank you very much!
March 9, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Grace,
Thank you for taking the time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to quickly help you with an issue and deliver the kind of service we strive for.
We will be sure to pass along your thanks to Nicholas.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Amazing customer service had lost a…
Amazing customer service had lost a bottle and they were very quick to send out a replacement.
March 9, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Bambi,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists are able to resolve an issue for you so quickly and leave you with such a good impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Tommee Tippee has great customer…
Tommee Tippee has great customer service!
I inadvertently damaged two straws of my granddaughter’s cups in my dishwasher. They weren’t secured properly inside the dishwasher and fell to the bottom of the machine. Both came in contact with the heating element and melted.
I felt so bad for ruining her cups I contacted Tommee Tippee and offered to pay for new straws. Customer Support was so kind and understanding, they sent me two NEW CUPS for free!!
Thank you so much Tommee Tippee. You reassured me that outstanding people are the faces that make a company great.
Thank you again for your caring and support.
March 9, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Michael,
Thank you for taking the time to leave a lovely review of your experience with our Specialists.
We are so pleased to hear they they were able to help out after the accident with these straws!
Best wishes,
Tommee Tippee
Easy to use!
March 7, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Tammy,
Thank you for taking the time to leave some feedback.
We are delighted to hear that you have rated us 5 stars on Trustpilot and that you are satisfied with the quality of our products and how easy they are to use. We hope you continue to love these as much as we do!
Warm Wishes,
Tommee Tippee
Quick resolution
I bought a set of bottles from Amazon, and within 6 months of use the measurement lines were wearing off. I had never used a sterilizer or dishwasher and they were always hand washed. I spoke with two agents and they are going to replace my bottles with no issues. Fantastic customer support.
March 6, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Ashley,
Thank you for taking the time to leave a review of your experience with our Specialists.
We are very happy to hear they were able to look into this and replace the bottles for you.
Best wishes,
Tommee Tippee
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