Bensons For Beds Reviews 

322,354
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 25,463 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, often noting their non-pressuring approach. The delivery service is frequently highlighted for its efficiency, timely updates, and the professionalism of the delivery teams. Many people appreciate the quality and comfort of the products, along with the excellent selection available. However, some customers noted issues with product quality, such as mattresses failing or beds breaking shortly after purchase. Others experienced unhelpful or inflexible customer service, particularly concerning delivery changes, assembly, and communication about potential extra charges for difficult access.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the consistent... See more

Product

Customers had positive experiences with product, with many expressing satisfaction with their purchases and... See more

Service

Reviewers mention positive feedback about service, highlighting helpful, efficient, and professional... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are so glad we chose Bensons for beds for our recent purchase. Staff were very friendly, helpful and in formative. We were given regular updates by email letting us know when the delivery woul... See more

Company replied

Rated 5 out of 5 stars

Visited the Bensons for bed shop in Blackpool to see what was available and some inspiration . A member of staff Gem listened to us and showed us the various options . She was not pushy and was very p... See more

Company replied

Rated 5 out of 5 stars

Michael and Lewis kept me informed along the delivery journey. Removed recycled products quickly and installed the new beds/mattresses quickly and confidently. Instructions were explained and left wit... See more

Company replied

Rated 5 out of 5 stars

Lauren in the Worcester bed centre was an excellent sales women, nothing was to much trouble she made our purchase enjoyable and matched us with the type of mattresses that suited us. We also looked... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

322K reviews

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4.7

All reviews

(322,354)

25,609 reviews in the last 12 months

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Rated 5 out of 5 stars

Great delivery and installation

So good to know approximate time of delivery. Delivery was totally trouble free with very friendly and pleasant drivers delivering. Bed base assembled quickly and any questions answered well. Excellent and cannot speak highly enough of such a great service.

July 31, 2026
Rated 5 out of 5 stars

Very efficient process

Ordering process efficient, and communications regarding delivery were more than regular. The delivery men were friendly and helpful. No problems.

July 31, 2026
Rated 5 out of 5 stars

We went in to the showroom not sure of…

We went in to the showroom not sure of what we needed . Ryan from the Huntingdon Branch was amazing and so helpful . we now have a brilliant mattress and i am finally sleeping again . if we need anything in the future we will be visiting Ryan again. The Delivery staff were great , would highly recommend .

July 27, 2026
Rated 5 out of 5 stars

Great services

Great services , from staff at the Colchester site , very helpful

If you wont Customer service go to this store

Thanks
David

July 30, 2026
Rated 5 out of 5 stars

From going into the store

From going into the store, to ordering our new bed frame and Mattress, right up to delivery and assembly it has been a most positive experience. The young man in the shop was helpful and knowledgeable and delivery came bang on time, with plenty of texts to keep me informed and updated with progress. The delivery men were wonderful and assembled the bed so expertly. My son now has a wonderful new bed and the only downside is we may have delayed him leaving home by a couple of years! Cannot praise Benson's for beds highly enough.

July 31, 2026
Rated 5 out of 5 stars

We had a fantastic experience with…

We had a fantastic experience with Bensons for Beds. From the moment we visited the store, the staff were incredibly warm, welcoming, and genuinely helpful without being pushy. They took the time to answer all of our questions and helped us choose the right bed.

The delivery arrived exactly as promised, the packaging was excellent, and the quality of the bed exceeded our expectations.

A big thank you to everyone at Bensons for Beds for providing such great customer service. We wouldn't hesitate to recommend them to anyone looking for a new bed.

July 31, 2026
Rated 5 out of 5 stars

My experience over at Benson Beds

The overall displays, and the layout of the beds around the shop does give , the shopping a good feeling towards wanting to purchase a bed. It was around 20% and 50% discount off some items, that draw me towards wanting to purchase a bed. The prices were alittle bit expensive, why, the days of gone where by a bed purchase would be the whole thing, and not priced into buying separates pieces. Paying separately for a headboard, mattress and base . I am currently Suffering from prostate cancer and lower back pain , due to having to keep the costs down I have to look at beds at a lower end , purchase just base and mattress, so that I may continue using my old headboard, making this more affordable for me . If she the sells person had mentioned having it on finance then I could have brought a better item.

July 31, 2026
Rated 5 out of 5 stars

Great mattresses, great buying options

Very easy and simple instructions to buy a new mattress. Have bought all my back care mattresses from Bensons and they have always been comfortable and durable. Made affordable with the option of interest free credit.

July 31, 2026
Rated 5 out of 5 stars

Staff at the shop were very friendly

Staff at the shop were very friendly, no pressure to buy anything, when we did buy it was simple and easy, delivery was great, phone call before and they took there shoes off which I didn’t expect, friendly delivery drivers and efficient.

July 31, 2026
Rated 5 out of 5 stars

Great Shopping Experience

We were greeted as we entered the store, we said what we were looking for and were offered to try the appropriate mattresses within our price range. Ben talked us through the different mattresses and pillows until we found one we were happy with.

July 24, 2026
Rated 5 out of 5 stars

Very friendly and helpful sales staff…

Very friendly and helpful sales staff in the store. This was followed up with regular updates on my order. Prompt delivery with a message and call on the day to notify me of it's imminent arrival. Delivery team were very helpful and obliging. Lovely to deal with a company that prides itself on a good customer experience.

July 27, 2026

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