Bensons For Beds Reviews 

322,404
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 25,463 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, often noting their non-pressuring approach. The delivery service is frequently highlighted for its efficiency, timely updates, and the professionalism of the delivery teams. Many people appreciate the quality and comfort of the products, along with the excellent selection available. However, some customers noted issues with product quality, such as mattresses failing or beds breaking shortly after purchase. Others experienced unhelpful or inflexible customer service, particularly concerning delivery changes, assembly, and communication about potential extra charges for difficult access.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the consistent... See more

Product

Customers had positive experiences with product, with many expressing satisfaction with their purchases and... See more

Service

Reviewers mention positive feedback about service, highlighting helpful, efficient, and professional... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are so glad we chose Bensons for beds for our recent purchase. Staff were very friendly, helpful and in formative. We were given regular updates by email letting us know when the delivery woul... See more

Company replied

Rated 5 out of 5 stars

Visited the Bensons for bed shop in Blackpool to see what was available and some inspiration . A member of staff Gem listened to us and showed us the various options . She was not pushy and was very p... See more

Company replied

Rated 5 out of 5 stars

Michael and Lewis kept me informed along the delivery journey. Removed recycled products quickly and installed the new beds/mattresses quickly and confidently. Instructions were explained and left wit... See more

Company replied

Rated 5 out of 5 stars

Lauren in the Worcester bed centre was an excellent sales women, nothing was to much trouble she made our purchase enjoyable and matched us with the type of mattresses that suited us. We also looked... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

322K reviews

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4.7

All reviews

(322,404)

24,069 reviews in the last 12 months

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Rated 5 out of 5 stars

What an amazing experience and it was…

What an amazing experience and it was made especially easy by the sales team explaining everything I needed to know about the mattress the bad care product about turning the mattress every month or so and just having a better understanding of what I was buying thanks to the sales team

July 30, 2026
Unprompted review
Rated 4 out of 5 stars

Our new bed is very comfortable

Our new bed is very comfortable, we ordered our bed from the showroom in Inverness & the staff were so helpful, when the bed was delivered the two guys Steven & Wullie were just so good & assembled our new bed in no time. To be honest the whole thing from placing the order to having the bed delivered was an excellent. 10/10

July 31, 2026
Rated 5 out of 5 stars

Great delivery and installation

So good to know approximate time of delivery. Delivery was totally trouble free with very friendly and pleasant drivers delivering. Bed base assembled quickly and any questions answered well. Excellent and cannot speak highly enough of such a great service.

July 31, 2026
Rated 5 out of 5 stars

Very efficient process

Ordering process efficient, and communications regarding delivery were more than regular. The delivery men were friendly and helpful. No problems.

July 31, 2026
Rated 5 out of 5 stars

We went in to the showroom not sure of…

We went in to the showroom not sure of what we needed . Ryan from the Huntingdon Branch was amazing and so helpful . we now have a brilliant mattress and i am finally sleeping again . if we need anything in the future we will be visiting Ryan again. The Delivery staff were great , would highly recommend .

July 27, 2026
Rated 5 out of 5 stars

Great services

Great services , from staff at the Colchester site , very helpful

If you wont Customer service go to this store

Thanks
David

July 30, 2026
Rated 5 out of 5 stars

From going into the store

From going into the store, to ordering our new bed frame and Mattress, right up to delivery and assembly it has been a most positive experience. The young man in the shop was helpful and knowledgeable and delivery came bang on time, with plenty of texts to keep me informed and updated with progress. The delivery men were wonderful and assembled the bed so expertly. My son now has a wonderful new bed and the only downside is we may have delayed him leaving home by a couple of years! Cannot praise Benson's for beds highly enough.

July 31, 2026

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