Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... See more
Company replied
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Review summary
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I needed new sunglasses as I had lost mine. Went into Shirley direct specs, can park outside 👍 Met Gary who showed me a pair of glasses after I explained I wanted something different and big. I ab... See more
Company replied
Called in as a bit of an emergency as frames bought from another supplier a while back broke. Superb customer service from Gary at Shirley branch in the Midlands, who spent a good half hour trying to... See more
Excellent service by friendly, helpful staff. Super quick turnaround and superb value for money. My puppy has taken a liking to chewing my glasses, so have had several pairs over the past few months,... See more
Company details
Information provided by various external sources
We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!
Contact info
United Kingdom
- sales@directspecs.co.uk
- www.directspecs.co.uk
4.9
Excellent
438 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very pleased
Extremely pleased with my glasses. The fit perfectly and the vision is very good. Exceptional customer service too.
January 30, 2024
Reply from Direct Specs
Hello Sharon, thank you for your kind review of our online store and customer service.
Reply from Direct Specs
Hello Lucy, thanks for your kind review!
Reply from Direct Specs
Hi Eve, we hope you like your new specs!
The customer in the shop should have priority over the telephone
I’ve used Direct Specs before and think that the products are very good and prices are excellent compared with high street opticians.
However my recent experience was irritating because half way through taking my order the man at the Shirley branch answered the phone and the call took the best part of ten minutes. I considered that answering the phone was rude when I was in front of him. Today I collected my glasses and had to wait more than twenty minutes behind another customer and then the man behind the counter went to answer the phone. I asked him not to because I was waiting. He needs to realise that the customer in front of him is more important than a phone call. I would suggest that Direct Specs needs a voicemail service for telephone calls.
January 29, 2024
Unprompted review
Reply from Direct Specs
Hi Paul, thank you for your feedback. We're sorry to hear you've had a poor experience at our usually excellent Shirley branch, and appreciate the time you've taken to let us know what happened. We do have an active voicemail service at our branches and have spoken to the team to reiterate that the customer in the shop should always be the priority. Again, we'd like to apologise for your experience on this occasion and look forward to offering our normally high level of service on your next visit.
Fantastic service
Fantastic customer service, received a telephone call re a query on my order, explained that I had lost my reading glasses and was using a shop bought pair for the interim, they rushed my order through even more quickly - cannot fault the service or the quality of the glasses. Thank you!
January 17, 2024
Reply from Direct Specs
Hi Kathy, thanks for your kind review. We're really pleased we managed to get your new specs to you quickly and that you're pleased with our product and customer service!
Reply from Direct Specs
Hello Richard, thanks for your kind review of our online service!
The customer service was very good
January 17, 2024
Reply from Direct Specs
Hi John, thanks for your kind review!
Great choice for glasses
Saw this firm several times, driving home. Glasses had broken which I had for several years. Thought I'd give them a try, and I'm really pleased I did. Quality glasses which I was extremely surprised with when I went to collect and tried on. Excellent customer service to go with it. Will definitely use again.
January 15, 2024
Reply from Direct Specs
Hi David, thanks for your review of our Cannock branch. We're pleased to hear you've had a positive first experience of our products and customer experience!
Great service at a great price
January 18, 2024
Reply from Direct Specs
Hi Adrian, thanks for your kind review!
Smart pair of reading glasses
Smart pair of reading glasses. Affordable and quickly sent to me.
Fab!
January 18, 2024
Reply from Direct Specs
Hello, Stephen. Thanks for your review, we hope you're enjoying your new specs!
Distance glasses
Easy to order on the Web site, nice choice of glass and swift delivery. A spare pair of glasses for the car.⁰
January 16, 2024
Reply from Direct Specs
Hi Kathryn, thank you for your kind review. Great to hear you've had a positive experience of our online service!
Ease of ordering
The instructions made it easy for me as an older person who had never ordered specs on line before
January 16, 2024
Reply from Direct Specs
Hi Geoffrey, thanks for your positive review of our internet service. We're really pleased to hear you found our website easy to use and look forward to receiving more online orders from you in future!
quite happy with product for the price…
quite happy with product for the price paid i paid
January 11, 2024
Reply from Direct Specs
Hi Elaine, thanks for your kind review. We'd love to know how we could have achieved that extra star, so please get in touch at sales@directspecs.co.uk if you'd be happy to offer any more feedback.
Reply from Direct Specs
Hi Helen, thanks for your kind review!
The glasses arrivedand there just what…
The glasses arrived and there just what I ordered
January 5, 2024
Reply from Direct Specs
Hi Nick, thanks for your kind review of our online service!
Reply from Direct Specs
Hello, Emily - thanks for your kind review!
The glasses were easy to order and came…
The glasses were easy to order and came quite quickly. Pleased with service and price
January 8, 2024
Reply from Direct Specs
Hi Deirdre, thanks for your kind review of our online service. Great to hear you like your new specs!
Excellent service quick delivery
December 13, 2023
Reply from Direct Specs
Hello Lynette, thanks for your kind review!
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