Direct Specs Reviews 438

I'd bought a pair of glasses from the Shirley store in January and yesterday (April) one of the arms broke, not the screw. I took them back to the store and the lady there just put my lenses into a new frame. 5 minutes, that's all it took. Brilliant service. I've said before how good they are when ordering new glasses but their after sales service is just as good. Friendly, efficient staff with a huge knowledge of glasses.

So easy to order from you and delivery was so quick top service thank you 👍

The service was excellent and I would like to praise Abi for her brilliant customer service and abilities in helping me out with my glasses. I will be ordering another pair immediately because of your excellent staff, quality product and great value for money. Thank you

My glasses had unfortunately broke went down to the shop and the staff were so helpful offering myself new frames and ordering in a pair of my original frames for me to decide which frames I wanted. So friendly professional and helpful will definitely recommend to family and friends

Fantastic prices, easy to use website and really fast delivery. I ordered an everyday pair of glasses as well as some tinted (sunglasses) I was really unsure about buying online but the whole process was really easy and the glasses are fantastic, I’ll be able to read in the garden this year. I will definitely be buying again from Direct Specs.

Good service

Bought my lens and frame about 2 years ago. broke my frames yesterday, day before going on holiday. Went back to direct specs in Stafford. They had the same frames on shelf. Ash was brilliant, he swapped lenses into new frames , there and then. Perfect service , one very happy customer.

Have had several pairs of glasses and sun glasses off Direct Specs always had good service

Specs of high quality, accurate prescription.

But the website is a little awkward. It hung until I realised that I needed to quote the thinness (refractive index) of the glass. Also I was briefly told that I had not paid. This was corrected after I contacted sales team. A bit of tidying up would be welcome.

Good service online and at the Shirley shop when I collected my order

Surhan was still a bundle of fun made myself and my wife feel at ease.no pressure to buy.no add ons.great value
This is our third year using this place.never had any problems at all.Would recommend to anyone.

Great service as always, I've been using Direct Specs for a number of years and I'm never disappointed, I recommend everyone use them

Fab service, easy to order, fast delivery, excellent product

As always an excellent service. Purchased my frames elsewhere, however Matthew still provided excellent service.
Glasses ready in a week.

Simon made sure my prescription was added to my order
Will definitely use again

Spec savers Walsall. Clare is an asset to your company. Nothing is a bother to
Her. Thank you

Very efficient and extremely quick delivery!!

I usually order online but the system was down so I rang and made the order, sent my prescription by email. All sorted very quickly and I received them 3 days later. Perfect. Love the specs. Very pleased indeed.