Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed new sunglasses as I had lost mine. Went into Shirley direct specs, can park outside 👍 Met Gary who showed me a pair of glasses after I explained I wanted something different and big. I ab... See more
Company replied
Called in as a bit of an emergency as frames bought from another supplier a while back broke. Superb customer service from Gary at Shirley branch in the Midlands, who spent a good half hour trying to... See more
Excellent service by friendly, helpful staff. Super quick turnaround and superb value for money. My puppy has taken a liking to chewing my glasses, so have had several pairs over the past few months,... See more
Company details
Information provided by various external sources
We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!
Contact info
United Kingdom
- sales@directspecs.co.uk
- www.directspecs.co.uk
4.9
Excellent
438 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not what I expected…
Glasses ok but supposedly light tint which is impossible to notice. I’ve ended up with overpriced reading glasses…
November 9, 2023
Reply from Direct Specs
Sorry to hear you are unhappy with your purchase. As advertised, the tint you requested was the 15% grey, which will has a very modest gradient. If you'd like to get in touch via sales@directspecs.co.uk, we can look to re-glaze your glasses with a more pronounced tint.
Lovely friendly service
Lovely friendly service
Would definitely recommend a visit.
Great service and value for money.
Many thanks 😊
November 4, 2023
Unprompted review
Reply from Direct Specs
Hello Catherine, thank you for your lovely review - we really appreciate your feedback!
Easy process and great service!
Easy to order online with current prescription.
Kept in touch via email with progress of my order.
Collection was simple and glasses were exactly what I needed.
October 25, 2023
Reply from Direct Specs
Hi, Karen. Thanks for your kind review, we're pleased to hear you're had a positive experience of our click and collect service.
I went to Direct Specs on recommendation
I went to Direct Specs in Shirley on recommendation from someone who had previously had a good service from them. I found the staff incredibly helpful, friendly and professional.
I placed an order for a reglaze at a cost of £25 which I thought was very good value. When I went to collect my glasses unfortunately the prescription was incorrect - there had been one number error on my prescription. The lady serving me apologised profusely and explained my glasses would be sent off and corrected as soon as possible which they were. When I subsequently collected my glasses they were perfect, and unbeknown to me, it had been put on my notes that I was to be offered a free reglaze on another pair of glasses. I hadn’t asked for this or even expected anything. It was just kindly offered. I took advantage and now have another pair of reglazed glasses at no cost. What a service! And I’ve since returned to them and placed an order for another reglaze.
October 21, 2023
Unprompted review
Reply from Direct Specs
Thank you for you wonderful review, we really appreciate your feedback! Your comments have been passed to the excellent team at our Shirley branch.
Excellent service
Excellent service, really pleased with the ease of ordering to the quality of the spectacles, communication was also spot on, will definitely use them again.
October 18, 2023
Reply from Direct Specs
Hi Kieron, thanks for this kind review. Great to hear you've had a positive experience of our online service and happy we got your pupillary distance sorted just in time!
Excellent value
Excellent value. Great customer service. Will buy again from this company.
October 4, 2023
Reply from Direct Specs
Hello Julie, thanks for your kind review! Happy to hear you're pleased with our customer service and look forward to receiving future orders from you.
Reply from Direct Specs
Hi, Carl. Thanks for your kind review of our online service!
Wonderful pair of specs
Wonderful pair of specs - would have cost me 20 times as much at opticians!
October 10, 2023
Reply from Direct Specs
Hello, Beulah. Thanks for your kind review, great to hear you're pleased with your new glasses and made a saving!
Reply from Direct Specs
Hi Yvonne, thanks for your kind review of our Shirley branch!
Great customer service and glasses are…
Great customer service and glasses are good value.
October 6, 2023
Reply from Direct Specs
Thank you for your kind review, great to hear you're happy with our products and service!
Very quick easy process to order…
Very quick easy process to order glasses. Delivery was very prompt. Good quality product for the price. Very pleased with my purchase.
October 6, 2023
Reply from Direct Specs
Thank you for your positive review of our online service!
Helpful
The guys at the Stafford branch were really informative and very helpful, nothing was to much trouble, well done fellas.
October 4, 2023
Reply from Direct Specs
Thanks, Colin! Your kind review has been passed on to Ash and his team at our Stafford branch who really appreciate your recommendation.
Budget price, high quality
I was finally told I needed varifocals and wanted to keep a favourite frame, so shopped around for the best value for reglazing. The price difference between others and Direct Specs was significant, but, having received them today (7 October 2023), it doesn't feel like the cheapest option at all. Great communication throughout really helped, too, so I knew when my order had left the lab and roughly when to expect it.
October 4, 2023
Reply from Direct Specs
Hi, Paul. Thanks for your kind review of our online re-glazing service. We've really pleased to hear you're happy with our pricing and service and look forward to receiving future orders from you!
Reply from Direct Specs
Thanks for your review Nicholas, we're glad you're happy with your recent purchase.
very good value for money and efficient
September 20, 2023
Reply from Direct Specs
Thanks for your kind review, Peter. We are pleased to hear you had a positive experience of our online service!
Set up for prescription lenses was easy…
Set up for prescription lenses was easy to do. Arrived sooner than I thought and very competitively priced. Will be ordering another pair soon.
September 5, 2023
Reply from Direct Specs
Hi Mukesh. Thanks for your kind review, we look forward to your next order!
5 stars all the way...super easy-going…
5 stars all the way...super easy-going service
September 5, 2023
Reply from Direct Specs
Hi Tracy, thanks for your kind review and for your patience in fixing the issues experienced with your order.
Glasses arrived fitted perfectly
Glasses arrived fitted perfectly, look good as in the photos on line I can see perfectly really really happy with them.
Thank you
September 3, 2023
Reply from Direct Specs
Hi Sarah. Thanks for your positive review of our online service, it's great to hear you like your new glasses!
I was anxious about ordering on line…
I was anxious about ordering on line but it was a real pleasure. The glasses are real well made and I couldn't be more pleased.
August 15, 2023
Reply from Direct Specs
Hi Sheila. Thanks for your kind review. We're glad you had a positive first experience of using our online service and look forward to future orders!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.