We were forced into buying a recumbent bike for medical reasons and from the very first call, Ricky Osborn at Fitness Superstore Tunbridge, was absolutely fantastic. He guided us through the minefield... See more
Company replied
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Review summary
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What people talk about most
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I popped into store during the week to look over some adjustable dumbbells for me and my son, I was shown what was on offer by very knowledgeable staff. While looking online at the Bowflex dumbbells... See more
Company replied
We visited the store wanting to buy a treadmill. Cameron went through all the different options within our budget encouraging us to try them. We did not feel pressurised and Cameron was very patient a... See more
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Excellent customer service. Great advice. The guys working in the Norwich store were very professional and knowledgeable. Jordan helped me choose the right piece of equipment for me, and it was reall... See more
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Company details
- Fitness Equipment Store
- Fitness and Nutrition Service
- Fitness Equipment Wholesaler
- Indoor Cycling
- Sporting Goods Store
About Fitness Superstore
Written by the company
Founded in 1994, Fitness Superstore is the largest supplier of specialist Fitness Equipment in the UK. We have enhanced our position as the UK's largest retailer of specialist fitness equipment with an unrivalled range of import exclusives and leading high street fitness brands to choose from. Our sales staff are trained and experienced in the products we sell, ensuring we are able to offer you the best advice when purchasing your fitness equipment.
Visit our massive 175,000 sqft distribution centre in Northampton, packed with all of the latest fitness and gym equipment for you to try and take away, or call in to one of our other nationwide stores.
FIND A STORE
Fitness Superstore
Written by the company
- Next Day Delivery
- At Fitness Superstore, we offer a range of fast and flexible delivery options. For those who require express delivery we offer a genuine next day or nominated day service, including larger bulky items such as treadmills and even heavy weight sets.
- Never Beaten on Price
- At Fitness Superstore we pride ourselves on being able to offer our customers premium products at the best possible prices, which is why we will try our absolute best not be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email or LiveChat and we’ll do our best to match or beat the competitor's price for you.
- Stores Nationwide
- We’ve got showrooms across the UK where you can check our unrivalled product range. Try before you buy, browse at your leisure and get advice and expertise from our friendly staff.
Contact info
13 Gate Lodge Close, NN38RJ, Northampton, United Kingdom
- 01604 673000
- reviews@fitness-superstore.co.uk
- www.fitness-superstore.co.uk
4.8
Excellent
35K reviews
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I’ve bought machines in the past and…
I’ve bought machines in the past and most recently an ab cable attachment.
I can wholeheartedly say that this company is spot on.
Defo my go to company for fitness products
August 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Try before you buy at Fitness superstore
We visited the store at Meadowhall retail park S92YZ on 23/8/26 We were looking for a treadmill that was the right size that best suited our needs. Store manager Justin Logan Gave us a tour of the store & explained the wide variety of machines set up in store. Each different one varied and had different capabilities to match the needs of each individual it was easy to find the best match for us. I had a test run one of the machines that was best suited our needs as the machine was for both myself & my partners use.
Justin explained how to use the machine and stepped aside to allow me to get comfortable and relaxed no pressure sales tactics The product sold its self it felt safe sturdy easy to use I would recommend anyone thinking of getting a treadmill to go visit the store do the try before you buy experience and get the right machine for you (we previously bought a treadmill the buying blind way it didn't work out a costly mistake on our part) We were happy with our experience at the Fitness superstore we bought a treadmill the same make & model I had tried out. It was delivered a couple of days later Justin had explained the best way to unpack the machine to set it up, we managed to do it ourselves following the instruction manual (I would suggest if anyone isn't good at following instruction manuals get Fitness superstore to come out & do it Justin the store manager, did offer this service. The machine is a little difficult to menouver being quite heavy so make sure to have enough room to move it to the right place before unpacking it again if this would be difficult get the shop to come out & set it up
Once set up in the right place ready to go We have been using it every day since & finding it brilliant exactly what we wanted We very happy 😊 Highly recommend 100%
August 23, 2026
Reply from Fitness Superstore
Mr Helliwell,
We are so happy to hear about your positive experience at our Meadowhall store! It's wonderful to know that our team was able to help you find the perfect treadmill that suits your needs and that you appreciated the "try before you buy" approach. We understand how important it is to make the right choice, especially after a previous experience, and we're glad our colleague provided such excellent guidance and support. We're also delighted that the delivery and setup went smoothly and that you are enjoying your new machine daily. Your recommendation means a great deal to us!
Kind Regards
Fitness Superstore Trust Pilot Team
Had a great experience visiting fitness…
Had a great experience visiting fitness superstore. The staff were friendly and helpful, especially Jack Chapman who assisted me. He had a warm and welcoming approach, was knowledgeable, and made the whole shopping experience enjoyable. Excellent customer service — highly recommended!
August 31, 2026
Unprompted review
Reply from Fitness Superstore
Maria,
We're delighted to hear about your great experience and that our team was friendly and helpful. It's wonderful that you found our approach warm and welcoming, and our service knowledgeable. We truly appreciate your high recommendation!
Kind Regards
Fitness Superstore Trust Pilot Team
Great customer service from Cameron
Great customer service from Cameron.
Bought a running machine and he really knew his stuff and helped us get a great machine at a decent price.
Couldn’t have been more helpful.
August 31, 2026
Unprompted review
Reply from Fitness Superstore
Paul W,
We're so pleased to hear that our team member provided such excellent customer service. It's wonderful that their knowledge helped you find the perfect machine at a great price. Thank you for your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
Ryan was great today
Ryan was great today, lot more to benches than I thought.
August 31, 2026
Unprompted review
Thank you for the help in store
Thank you for the help in store. We've been in a few times now, always happy with the level of service from the staff
August 28, 2026
Unprompted review
James and the guys always help with my…
James and the guys always help with my orders however big or small
August 22, 2026
Unprompted review
Nordic running machine purchase
Dealt with James numerous times in buying equipment from fitness superstore great knowledge and customer service I wouldn’t go anywhere else for fitness equipment
First Class service
August 29, 2026
Unprompted review
Customer service
Andy helped us out with all our queries, from us and the kids. Can't fault the service so far 👊
August 30, 2026
Unprompted review
Reply from Fitness Superstore
Dear Tc,
We're so pleased to hear that our team was able to assist with all of your questions, and those of your children too! It's wonderful to know you've had such a positive experience with our service.
Kind Regards
Fitness Superstore Gloucester
Friendly and knowledgeable staff
Friendly and knowledgeable staff. I said what I was looking for and advice was given regarding which would be the best treadmill to meet my needs. I felt like a valued customer and James made sure I got a great deal
August 31, 2026
Unprompted review
Julian is a health snd strength expert
Always try and see Julian when making a purchase. He is highly knowledgeable about health and strength.
August 30, 2026
Unprompted review
Reply from Fitness Superstore
Paul T,
We're so pleased to hear that our team member was highly knowledgeable and provided you with such a positive experience. Thank you for your kind words!
Kind Regards
Fitness Superstore Tunbridge Wells
The staff are knowledgeable about thier…
The staff are knowledgeable about thier products. Friendly service. I'm disabled and usually feel out of place when being in gyms and fitness stores. Staff helped me find the products that I could use. I never once felt different or uncomfortable.
August 30, 2026
Unprompted review
Reply from Fitness Superstore
David James,
We are so glad to hear our team provided you with such a positive and comfortable experience! Our goal is for everyone to feel welcome and supported in finding the right products. Thank you for your kind words.
Kind Regards
Fitness Superstore Trust Pilot Team
Very friendly and helpful
James was very friendly and helpful. Really helped us get the perfect product for our family and at brilliant price. Will definitely be going back
August 30, 2026
Unprompted review
James was very helpful and explained…
James was very helpful and explained the gym equipment in full detail. Very polite nice gentleman.
August 30, 2026
Unprompted review
The guys in store are super helpful
The guys in store are super helpful. Ideal to be local and see a place like this.
August 24, 2026
Unprompted review
Treadmill purchase
James was great. Really helpful and knowledgable. Thank you
August 30, 2026
Unprompted review
Brilliant service
Brilliant service. James at manchester was fantastic to deal with. I would highly recommend them.
August 30, 2026
Unprompted review
Very lovely had a lot of information on…
Very lovely had a lot of information on the product we purchased
August 29, 2026
Unprompted review
Reply from Fitness Superstore
lucy bristow,
We're delighted to hear that you found our product information helpful and comprehensive. We appreciate your positive feedback!
Kind Regards
Fitness Superstore Trust Pilot Team
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