Protyre Autocare Reviews 

212,863
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 35,458 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for consistently delivering prompt, high-quality, and efficient vehicle repairs on multiple occasions. Many people also appreciate the highly competitive prices, clear explanations provided by mechanics, and welcoming atmosphere experienced throughout all routine garage visits. However, some reviewers were not happy with occasional communication breakdowns, unexpected extra charges, and noticeable delays regarding essential vehicle maintenance services. A few other people also felt that unnecessarily long waiting times for retests, scheduling difficulties, and disorganized front desk operations created a genuinely frustrating experience.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting friendly and knowledgeable staff.... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Price

Consumers find price to be positive and consistently highlight the competitive and fair rates offered.... See more

Product

People report ambiguous experiences with product, reflecting a mix of satisfaction and concerns. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, noting that staff are welcoming, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled quite a distance to have my tyres fitted here after hearing good things about the centre in Crymych. And I am so glad that I did! Andy and K.C were outstanding. Customer focused servi... See more

Company replied

Rated 5 out of 5 stars

My Hyundai started overheating suddenly. We were due to take our grandchildren home next day and needed a same day repair. I tried 2 other garages before Pro tyres both were unhelpful. At Protyres Ma... See more

Company replied

Rated 5 out of 5 stars

Called the Winsford branch on Saturday 5/9/26 for an aircon issue. Was booked in for same day. Molly and Charlie were excellent, polite and friendly and nothing was too much trouble. Both were very pr... See more

Company replied

Rated 5 out of 5 stars

Been using protyre for a while now for tyres. Not used any of their other services yet but would have no hesitation in doing so. I am particularly impressed by their consistency and quality with wheel... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

213K reviews

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4.7

All reviews

(212,863)

33,287 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good service and competitive…

Very good service and competitive priced tyres.

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Ian,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgwater branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

No issue

No issue , completed in good time.

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello John,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

All staff nice and friendly

All staff nice and friendly

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Donna,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Segesnworth branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great prices and friendly staff

Great prices and friendly staff

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Andy,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Enfield branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Thank you for your professionalism and…

Thank you for your professionalism and speedy service. Always much appreciated.

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Ruth​,

We would like to thank you for sharing your feedback regarding the service you received at our Blandford branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service quick and reliable thanks

Great service quick and reliable thanks

September 1, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Matthew,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Plymouth branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

service from Protyre…

Excellent service from Protyre Bridgwater ( Bridgwater Tyre & Exhaust).
Booked online for a good discount (Gold Service).
Also needed front brakes replaced & they were more than happy to do both on the same day .
John & his team are superb

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Wayne,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgwater branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Very helpful and prompt service

Very helpful and prompt service, quicker than I expected.

September 2, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Judith,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Nailsea branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Clearly a well Managed Branch I use!

Clearly a well Managed Branch I use!
Always seems busy but under control and unrushed.
Nevertheless always seem to have time for being courteous and pleasant as well as efficient!

September 2, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Roger,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Christchurch branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Friendly & Professional

Friendly, helpful empathetic customer services. Professional job .clear explanations of process and reassurance.

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Kevin​,

We would like to thank you for sharing your feedback regarding the service you received at our Winsford branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Nice staff

Nice staff, car repaired quickly. Informed of when to collect etc.

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Gill,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 3 out of 5 stars

My Car was booked in for 11/30 I was…

My Car was booked in for 11/30 I was told it would be completed in 1Hour Ieft the car and had to Walk around Newark, On my return at 12/30 the car was still on the Forecourt untouched,I went into the office to get an explanation I was informed it would be completed in 30minutes,40minutes the work was complete, I was given a £20 Discount off my Bill,I would hope the next time I need Protyre it will be a Better experience as I have used this company many times before,Yours Sincerely Richard Lodder.

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Dear Richard Lodder,

Thank you for notifying us of your concerns. We are sorry to hear that your recent visit to our Newark branch has not been a positive one for you on this occasion.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 2 out of 5 stars

Took ages

When I got there I was told it would take an hour. I returned a little earlier than an hour to find the bays empty and my van was still in the same place I left it . They started when I got back . It took 1.5 hours in total to change 2 tyres

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Dear Gary Squire,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Friendly informative staff who were…

Friendly informative staff who were helpful and cheerful. Excellent service for tyre change we needed and interesting to hear history of company as told to us by the manager in your New Milton, Hampshire branch.

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Sue,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Milton branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare logo

Reply from Protyre Autocare

Hello Ronald,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Yeovil branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Smooth service

Smooth service, meticulous work, and care with discounts and good price.

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Customer,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bolton branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Top notch service!

Fantastic service from Chris and the team. I needed a few bits of work done as advisories after my MOT, and they fitted me in as soon as possible and carried out the work in a professional and hassle free way.

My "go to" garage now I've moved to the area.

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Robert,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ferndown branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent service

Rang me prior to the booked MOT informing me it was before 11 months and I'd lose a month if I had it done then. Provided excellent service and advice when I went to collect the car.

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Simon,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Leeds branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service friendly staff.

Great service friendly staff.

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Philip,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent branch in Stockton

Very professional and helpful staff at the Stockton branch. They completed the fitting of a tyre for my motorhome which was completed on time and to high standard

September 7, 2026
Protyre Autocare logo

Reply from Protyre Autocare

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stockton on Tees branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

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