Wickes Reviews 

72,454
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 14,443 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and professional, often going above and beyond to assist. Many reviewers highlight the excellent service received, particularly from design consultants who provide valuable advice and create tailored solutions. People appreciate the helpfulness and attentiveness of employees, which contributes to a positive and efficient shopping experience. However, some customers also noted issues with product quality, receiving damaged or incorrect items. A few other people also felt that customer service was unresponsive or unhelpful, with some staff members being described as rude. Additionally, there were mentions of problems with delivery, including missing items or significant delays.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Customers had positive experiences with service, often highlighting helpful and informative staff who went... See more

Product

Clients share ambiguous opinions on product quality and delivery, with many expressing satisfaction with the... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the excellent and helpful... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant issues such as missing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an absolute breath of fresh air to be served by the super friendly and efficient Gemma. She really stands out from the 'norm' as genuinely wanting to make your day a little better and your exper... See more

Company replied

Rated 5 out of 5 stars

Went into Wickes today with my brother and a lovely lady, Katherine, helped us with our questions. Instead of us wandering around trying to find what we wanted she guided us to the areas that were rel... See more

Company replied

Rated 5 out of 5 stars

Customer Services were brilliant and took time to help me find what I needed. At the till Jim (Maidstone Store) was friendly and showed that my custom was valued. Great experience for a few d... See more

Company replied

Rated 5 out of 5 stars

I came to the Wickes store in Aintree, to discuss bathroom designs for both our main bathroom and ensuite. I was assigned Mark (Hewitt) as my bathroom designer. Mark was friendly and very kn... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

72K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(72,454)

14,199 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tony at Triton Bathrooms was Excellent

Fantastic service from start to finish. Tony Chilton and the team at Triton Bathrooms were outstanding. We had our entire bathroom ripped out and a brand new one installed, and the whole process exceeded our expectations.

From day one they were reliable, punctual, hardworking and incredibly considerate while working in our home, always keeping everything as clean and tidy as possible. The speed they worked at never came at the expense of quality. The standard of workmanship and attention to detail is exceptional, and the finished bathroom looks fantastic.

Choosing a bathroom installer can feel like a daunting decision, as it's a significant investment and you want to be sure you're hiring someone you can trust. We couldn't have made a better choice. If you're considering Triton Bathrooms, you can book with complete confidence knowing you're in safe hands. I wouldn't hesitate to recommend Tony and his team to anyone.

I'd also like to thank Charlie at Wickes, who was brilliant during the planning stage. She helped us design the layout, offered great advice throughout the process, and made sure everything came together before the installation began. Her knowledge and guidance gave us confidence from the very start and really set the project up for success.

April 1, 2026
Unprompted review
Wickes logo

Reply from Wickes

Hi Stephen,

We're so happy to hear about your fantastic experience with your new bathroom! It's wonderful to know that the entire process, from start to finish, exceeded your expectations. We appreciate you highlighting the team's reliability, punctuality, and the exceptional quality of their work. We're also glad that the planning stage was brilliant and set the project up for success. Thank you for your kind recommendation! -Ellysse

Rated 5 out of 5 stars

Imran at Blackheath Wickes was…

Imran at Blackheath Wickes was incredibly helpful. Highly recommended

July 19, 2026
Unprompted review
Wickes logo

Reply from Wickes

Hi, Des. Thank you for taking the time to share your review with us. We're really pleased to see that Imran provided great customer service during your visit. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Kiran was great

July 20, 2026
Unprompted review
Wickes logo

Reply from Wickes

Hi, Terence. Thank you for taking the time to share your review with us. We're delighted to see that Kiran was great during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

I love coming to the Staines branch

I love coming to the Staines branch, the staff are so friendly & always ready to help. They are great representatives for the company & Wickes are lucky to have them. Well stocked store also, so usually find everything I need.

July 20, 2026
Unprompted review
Wickes logo

Reply from Wickes

We're so pleased to hear about your positive experience at the Staines branch and that our team members are friendly and helpful. It's wonderful that you usually find everything you need. Thank you for your kind feedback, Alan! - AB

Rated 5 out of 5 stars

Perfect design experience…..Tom Collins 🙌

This is solely to review the design experience with the WATFORD branch - specifically our designer Tom Collins.

What an absolute gentleman and total professional.
Tom has been so helpful, he walked us through the whole process, giving expert knowledge and advice.

We have a lovely kitchen now, which was designed perfectly and even wit the amendments, and last minute additions/changes, he was always accommodating, respectful and helpful.

Thank you again Tom, for your design expertise!

April 5, 2026
Unprompted review
Wickes logo

Reply from Wickes

Thank you for sharing your wonderful feedback. We are delighted to hear that your design experience was so positive and that Tom provided expert knowledge and advice, resulting in a lovely kitchen. We appreciate your kind words. -AK

Rated 5 out of 5 stars

Trade means trade with Wickes…

Trade means trade with Wickes with your 10% discount on anything in store that you buy in comparison to other DIY stores, were a certain spend limit applies in order to be eligible for any discount.
The staff were very helpful and friendly, and nothing was too much trouble.
In light of my recent experience at Wickes, I will definitely be using them more often in the future.

July 17, 2026
Unprompted review
Wickes logo

Reply from Wickes

We're so pleased to hear about your fantastic experience and that our team was so helpful and attentive. It's wonderful that you appreciate the trade discount policy. We truly appreciate your kind feedback. -AK

Rated 5 out of 5 stars

Clean

Clean, tidy store! Staff very helpful!

July 16, 2026
Unprompted review
Wickes logo

Reply from Wickes

Thank you for your wonderful 5-star review, Brad! We are delighted to hear that you found our store clean and tidy, and our staff very helpful. We appreciate your kind feedback. - AB

Rated 1 out of 5 stars

Here we go again 4rth time.

Here we go again 4rth time.

Didn't turn up by FedEx Friday by 7pm

Didn't turn up as told by customer services on Saturday

Now being told by customer services it will be tomorrow...

Is this a joke.

July 19, 2026
Unprompted review
Wickes logo

Reply from Wickes

We sincerely regret the repeated delivery issues you've experienced, Carly. We are actively investigating this matter to ensure a resolution for you. - AB

Rated 2 out of 5 stars

Excellent product. Very poor delivery.

The delivery drivers left this purchase 1/2 mile away from my house. There was nothing to prevent them driving up the road to the house. Many deliveries in large lorries are made to this estate every day but they decided to dump my worktop by the side of the road.

July 10, 2026
Unprompted review
Wickes logo

Reply from Wickes

Thanks for taking the time to leave your feedback. We are concerned to hear about the delivery issue, Robin. We are investigating why your worktop was left so far from your home. - AB

Rated 5 out of 5 stars

Jon was excellent …

Jon was knowledgeable and suggested ideas I hadn't thought of - perfect service

July 5, 2026
Unprompted review
Wickes logo

Reply from Wickes

Thank you for your wonderful feedback! We are delighted to hear that Jon was knowledgeable and provided you with excellent service, offering ideas you hadn't considered. -AK

Rated 5 out of 5 stars

Bought a kitchen from Paul at…

Bought a kitchen from Paul at Borehamwood, the service was outstanding, he even met my fitter to go through everything to make sure it went to plan

June 15, 2026
Unprompted review
Wickes logo

Reply from Wickes

Hey there, thanks for your wonderful feedback, and I'm delighted that Paul was first class throughout your kitchen design experience in our Borehamwood store. I'm glad he was able to make sure the installation went well also, enjoy your new space! - Dylan

Rated 4 out of 5 stars

Review of Bathroom design and install

Overall i was very happy with the service and products i recieved through wickes Scunthorpe, Sophie Lilley Graham was super friendly and helpful she made all appointments easy and on time. I only had issue on delivery day as this was extremely stressful due to multiple ahencies delivering but Wickes staff couldnt have been more helpful. I will be looking to Wickes in the next few years for when I am planning to have a new Kitchen, the Bathroom has cone out just as id hoped.

March 31, 2026
Unprompted review
Wickes logo

Reply from Wickes

We are delighted to hear that you were very happy with the service and products you received. It's wonderful that Lilley Graham made appointments easy and on time. We understand that delivery day can be stressful, and we're glad our staff were helpful. We look forward to assisting you with your new kitchen in the future! -AK

Rated 5 out of 5 stars

Great customer service with Costas Christou

Great customer service
Ordered a new bathroom from Wickes
Costas Christou was my design consultant
He came to my house to measure up then he made an appointment to go to the showroom to pick out what I wanted and see the layout on the computer.
Costas was very helpful and patient with what I wanted
He took me around the showroom to show me what I ordered and showed me on the screen how my bathroom would look
Costas is very professional and experienced at his job
He made the whole process very easy and stress free
Also had a kitchen with them a few years back
Would definitely recommend wickes and Costas if you want a new bathroom/kitchen

July 17, 2026
Unprompted review
Wickes logo

Reply from Wickes

Thank you for sharing your wonderful feedback, Tracet! We are delighted to hear that Costas provided such a positive and stress-free experience for your bathroom and kitchen projects. We are so pleased that you are satisfied with the result and appreciate your recommendation. - AB

Rated 1 out of 5 stars

Bathroom and fitting

Bought a bathroom in January to be fitted at April. Waited 2 weeks before fitting, cancelled it, put to the back of the queue with the next fitting date at the end of July, cancelled again, no date in sight. NO communication, lots of apologies, no action. Been living around boxes for weeks. Absolute nightmare.

July 19, 2026
Unprompted review
Wickes logo

Reply from Wickes

We are truly sorry to hear about the significant delays and lack of communication you've experienced with your bathroom fitting, Martyn. We understand how incredibly frustrating it must be to live with boxes for so long and have your plans repeatedly disrupted. We are actively looking into these issues to improve our service. - AB

Rated 5 out of 5 stars

Went to Wickes in Lichfield to discuss…

Went to Wickes in Lichfield to discuss a new kitchen with Julie, she was so supportive and informative, made me feel at ease and talked through the whole process and offered alternatives where needed. I can highly recommend speaking to Julie especially if like me you didnt know where to start.

July 17, 2026
Unprompted review
Wickes logo

Reply from Wickes

We are so pleased to hear about your positive experience and that Julie was so supportive and informative, Barbara. It's wonderful that she made you feel at ease and talked through the whole process, offering alternatives where needed. Thank you for your kind recommendation! - AB

Rated 5 out of 5 stars

Great shop

Great shop, Jack & Carl were so helpful

July 19, 2026
Unprompted review
Wickes logo

Reply from Wickes

Hi Alan, we appreciate your comment and are happy to hear that our team members were helpful. -LG

Rated 4 out of 5 stars

Helpful and easy to communicate with.

Helpful and easy to communicate with.

July 18, 2026
Unprompted review
Wickes logo

Reply from Wickes

Hi Wayne, we're so glad to hear that you found our team helpful and easy to communicate with. Providing excellent service is always our goal, and your feedback is much appreciated! -LG

Rated 5 out of 5 stars

Sensational Service over two days !


Had to visit the store over separate days and got excellent service on both occasions firstly from Jack B with him helping me get items to and from my vehicle and then from Paige when I had return the extra items outside their normal return times.

July 10, 2026
Unprompted review
Wickes logo

Reply from Wickes

We are so pleased to hear that you had such a positive experience with Jack B and Paige on both of your visits, Hannah. It's wonderful to know that our colleagues were able to assist you so effectively. - AB

Rated 5 out of 5 stars

Lucy was amazing!

Lucy was amazing throughout and really helped us find the kitchen design that met our needs and ensured we had the time to make the right choices. We're excited for our new kitchen, especially when you get your rendered design because you see it all come together and you can visualize your choices properly. Thanks!

July 19, 2026
Unprompted review
Wickes logo

Reply from Wickes

We are so pleased to hear about your positive experience with Lucy. It's wonderful that she helped you find the perfect kitchen design and allowed you the time to make the right choices. We hope you enjoy your new kitchen! -AK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look