Wickes Reviews 

Nipped to Wickes today with my mother to sort flooring out.
Mike was in the vicinity and helped us immediately. Helped us with the maths, sorted the delivery and even helped me deal with trying to find a suitable door.
I was busy today, stressed and I’m really crap at maths. Just wanted to thank him for making things that bit calmer for us.
Also. Probably a delight to work in there with the Aircon!!

An update on my experience with my bathroom installation saga, last posted in 2021. Fast forward to July 2026, and the need to remove a toilet panel to fix a loose flush. Guess what, the original installation for what should be a click on panel was glued on, meaning the panel would not be easily removed and therefore has been damaged. When I have contacted Wickes as this is clearly an issue with the installation, because I had a plumber out they are blaming the plumber for the damage. There would have been no damage if the original fitting was done correctly. At the time of installation, I asked if a Wickes inspector could come and check the work as I am not an expert, they refused. I am urging anyone that has a Wickes kitchen or bathroom to get an independent inspector before you sign off on anything as it will be worth it in the end if something goes wrong. My bathroom panels are no longer available so I will no doubt have to replace all of the cupboards now.
Oh and by the way, my bathroom finally got finished in Aug 2022 due to errors, more installation accidents!

Having purchased a kitchen and had it installed by Wickes this review comes in two parts.
Our design consultant in store was Reece Moore. Although we had some idea of the kitchen we wanted, we were initially in awe of the number of options available to us. Reece however walked us through every step of the design process offering advice and assurances based on his expert knowledge. At no time however did we feel under any pressure or that he was trying to upsell, just sound honest advice. Once finalised he similarly ran us through payment options and again did not point us in any direction, just made things as clear as possible. Overall the process could not have been easier and we cannot Thank him enough.
Moving onto installation, our chosen installer was Sean Parker who we met initially when he made an initial to our house to survey and identify any possible pitfalls and to generally measure up. Instantly he made us feel at ease and took us through step by step what would happen and assured us not to worry about anything. In terms of the installation itself, right from the start Sean got stuck in every day working tirelessly through the hottest of conditions, coordinated other trades seamlessly, and left his work area neat and tidy at the end of each day. After almost 2 weeks of hard work our kitchen was complete, everything was exactly as we had imagined and hoped for, and the standard of workmanship is exemplary. I really get the feeling that it is like he is working on his own kitchen and it has to be done right. I cannot recommend him enough or indeed the Wickes kitchen experience as a whole. Thanks to everyone involved including the Customer Service team who helped resolve one minor issue with the minimum of fuss or disruption.

We were given some great advice in store which helped with our purchase decisions and then the manager was very helpful with our specific parking needs. Well done team Durham

Popped into Wickes last Wednesday at Perry Barr because i couldn’t find the right screws for plasterboard (what does passivated even mean?). Met a lovely lady called Pinny who sorted me out. Thanks again.

Subject: Formal Complaint Regarding Customer Service at Wickes – Seven Sisters Road (13 July 2026)
I am writing to raise a formal complaint regarding an upsetting experience I had at the Wickes store on Seven Sisters Road on 13 July 2026 at approximately 4:30pm.
I visited the store to make enquiries about some doors and was being assisted by a cashier who was attentive, professional, and very helpful. While she was helping me, the store manager intervened and instructed her to stop assisting me. because he believe I was not purchasing anything. The manager then moved me aside and indicated that a Caucasian customer, whom he believed had been waiting longer, should be served immediately.
As a customer of colour, I was shocked and distressed by the manner in which this situation was handled. I felt that I had been pushed aside and treated unfairly while another customer was prioritized ahead of me. The interaction left me feeling embarrassed, humiliated, and deeply upset.
I challenged the manager's decision at the time because I felt the treatment was unfair and inappropriate. However, I was so unhappy with the situation that I left the store without making my purchase. The experience left me tearful and feeling discriminated against.
I appreciate that managers sometimes need to manage queues and ensure customers are served efficiently. However, if the manager believed another customer had been waiting too long, there were more professional and respectful ways to address the situation. Instead, I was made to feel dismissed and less important than another customer.
Constructive Feedback
I would ask Wickes to:

Investigate this incident and review any available CCTV footage.
Ensure that all customers are treated fairly, respectfully, and consistently.
Provide the manager with additional training on customer service, equality, diversity, and inclusion.
Introduce clearer procedures for managing queues and customer enquiries to avoid situations where customers feel singled out or disadvantaged.
Reinforce the importance of respectful communication when resolving customer service issues.

The cashier who initially assisted me was courteous and helpful, and I have no concerns regarding her conduct. My complaint relates solely to the manager's handling of the situation.
I hope Wickes will take this matter seriously and review the incident to ensure that no other customer has a similar experience.
Yours faithfully,
Jacqueline Hitchman

Our sales advisor Emma was excellent in helping us design our new kitchen . She talked us through our options and the install procedure . Her images of the final design showed us what we were aiming to achieve . The whole process from start to finish was very efficient . I would not hesitate to recommend Emma and Wickes .

Atrocious Company. Bought a Keter outdoor box, delivered damaged, I was on the phone as I was unwrapping it, as I had noticed the damage that early.

However, I was told a trade was impossible, but would need replacement parts via Keter, this takes 72 hours. 5 days later they are asking for more info, as they cannot source the parts from Keter, even though I have described the issue, sent pictures of the issue. Ultimately they accuse me of damaging it, even though I was on the phone 10 minutes after delivery.

They ultimately failed to deliver new parts, replacement parts or a trade. I had my money back, which they ILLEGALLY, took the delivery charge for.

Under UK law, unless I ordered special delivery instructions, they have no right to do this. So I contact them, now it is a game of order number, name, delivery time.

This is on the same complaint as the original damage, so they are fully aware of who they are talking to.

Atrocious, never again, couldn't understand how Band Q is so much bigger, when Wickes is cheaper mostly, but boy do I get it after dealing with them!

Where do i start.

Painful checking out in store as everytine i go there, there is always a queue as the staff are so slow and not enough tills are open.

I ordered multiple things the other day and the checkout man scanned all the things, i was holding a trowel of which i presented when i first walked up and he scanned. At the end he said he hadnt scanned the item in my hand. I said you scanned that first mate. He then accused me of trying to steal the item. Went through what he scanned on the computer screen and said he hadnt scanned it. So he scanned it again. I was then presented with the reciept and found the duplicate item. So showed him his mistake. No apology he just said ill refund it, which took for ever as he wanted my name address number and signature.

I had items delivered to a customers address, i wasnt there to take delivery. When i went to do the job 2 days later, All but one of the 7 cement bags had splits in them and some had set.

I done a click and collect for lvt flooring the other day. I ordered 7 packs with the underlay and a few other items. I stood at the click and collect counter for 30 miniutes, I collected and there was only 6. I didnt have my phone on me as i thought i could of made a mistake. So i went out to my van to check and i did indeed order and pay for 7. I went back in, queued up again, a further 7 miniutes. Notified the young lad the mistake. He admitted his mistake and told me to go grab one of the shelf and take it. Upon leaving when walking out the store i was stopped and asked to pay for the flooring. I told them what had happened and they asked who had authorised it. The young lad had gone. I had to walk around the store to locate him to prove i wasnt stealing. I was fuming.

Today i was due a wickes delivery between 9-1pm. 3p.m no delivery or contact. I rung and no one could tell me where the order is. The tracking stated 5 stops away all day. It turned up at 4:30, guess what only 6 of the 7 sheets of ply were there. Its held the job up and the missing item wont be delivered until wednesday.

I done a guttering and soakaway job for a customer a few weeks back. The customer choose to order the goods. AGAIN multiple items missing

I have done so many click and collect orders and its quicker to just go to the store and get the items of the shelf yourseves. No one is ever at the click and collect counter, there is always a queue. There is nothing streamlined about it at all.

Even when your queueing other customers are saying what a joke this place has become. We joke about it in the pub, wickes name is mud.

Ive been recommended a another trade place of which i intend to ise from now on, as for my own sanity i cannot go into wickes

Came into see Cameron Barton, what an absolute pleasure to come across, very knowledgeable and friendly. Gave me a breakdown an assurance was given especially when it comes to your kitchen. He also stayed behind to go over everything with me. Wickes lucky to have a member of staff like Cameron!

We went to Wickes just earlier to buy a paint, we were assisted by one of their staff named Dan who was very accommodating, and friendly to us and our kids, he even let our son help with pressing the button on the paint mixer. We managed to buy what we needed and our son even said how nice of Dan to let him help. He was knowledgeable about the item we needed too. Very please and happy with our experience today.

Been looking for a particular paint all afternoon. Couldn’t find it anywhere. A very helpful guy called Alfie explained that it was a mix only colour but unfortunately he couldn’t make it as they didn’t have the correct mix. He colour matched the colour I wanted and it’s spot on!! Very helpful and on point customer service. Thank you Alfie!

The other day, I came to wickes in Wisbech to purchase some paint but I discovered it had to be mixed, thankfully the service I received from oscar was extremely helpful, he was attentive, patient and explained the whole process with knowledge. I don’t normally write reviews but with the service I received the other day I felt I needed to. Big thanks to Oscar!

Disappointed as I use the store a lot. From initial till meet, no please, no thank you. Click and collect was not actually even ready so spent 20 mins waiting. Even though message said ready.

Will probably go elsewhere after this experience. Not the best at all.

From the search for our new kitchen, through the planning with Jason Rhodes, the fantastic installation where nothing was too much trouble, (Mitchell Pettingell you were an unflappable star), to the quartz measuring & installation team we cannot praise the team enough. Thank you Wickes at Rayleigh for making our experience so effortless & personal.

Wickes provided a new bathroom plan including all hardware and installation. Installation took over 8 weeks. First shower tray delivered damaged. One shower enclosure glass incorrect as it was for a sliding door, mine was hinged. Other enclosure glass was 160mm too narrow. Their installer however fitted both!!! Vanity cabinet glued to wall rather than use the securing screw supplied! Shower drain fall too shallow so shower can overflow. Wickes declined to inspect and have advised work is to an acceptable standard. I will add that most of these issues are a result of wrong/damaged items delivered however the Wickes installer still fitted them. Be careful if you are in the Boston area and the Wickes installer is TPL renovations. This installer will charge extra for work not undertaken and will take short cuts claiming he is not paid enough by Wickes to take the time to do a good job. Poor standards of client aftercare and quality of work. Only a small bathroom but bill was nearly £11000.00. Will not use Wickes again and definitely will stay clear of TPL renovations.

i love Wickes - but i sent a review in to their own site at their request on 3 July. The product was Forest Garden Premium Fence Panels. These panels were a shabby construction. Not a fault of Wickes but i thought they may feedback to me

I’m currently in the process of refurbing the house I was unsure on a few things to which I found a member of staff shammas was his name he went was very pleasant and went above and beyond to help me out and pointed me in the rite direction so again thank you for this I will most definitely be using Chesham Wickes again

I can't imagine such a poor experience could be possible in any third world country, I suppose it is standard in UK.

Website is ALWAYS down
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I see this for weeks. Why do you keep IT department wickes, fire them all

Lovely helpful lady .. l struggled with items and what l needed for my project and manjit
help me the things l needed to put my order through which was 600.plus and fir the last 12 months she has alway helped with me renovating my house which has been a massive project .