Wickes Reviews 

Atrocious Company. Bought a Keter outdoor box, delivered damaged, I was on the phone as I was unwrapping it, as I had noticed the damage that early.

However, I was told a trade was impossible, but would need replacement parts via Keter, this takes 72 hours. 5 days later they are asking for more info, as they cannot source the parts from Keter, even though I have described the issue, sent pictures of the issue. Ultimately they accuse me of damaging it, even though I was on the phone 10 minutes after delivery.

They ultimately failed to deliver new parts, replacement parts or a trade. I had my money back, which they ILLEGALLY, took the delivery charge for.

Under UK law, unless I ordered special delivery instructions, they have no right to do this. So I contact them, now it is a game of order number, name, delivery time.

This is on the same complaint as the original damage, so they are fully aware of who they are talking to.

Atrocious, never again, couldn't understand how Band Q is so much bigger, when Wickes is cheaper mostly, but boy do I get it after dealing with them!

Where do i start.

Painful checking out in store as everytine i go there, there is always a queue as the staff are so slow and not enough tills are open.

I ordered multiple things the other day and the checkout man scanned all the things, i was holding a trowel of which i presented when i first walked up and he scanned. At the end he said he hadnt scanned the item in my hand. I said you scanned that first mate. He then accused me of trying to steal the item. Went through what he scanned on the computer screen and said he hadnt scanned it. So he scanned it again. I was then presented with the reciept and found the duplicate item. So showed him his mistake. No apology he just said ill refund it, which took for ever as he wanted my name address number and signature.

I had items delivered to a customers address, i wasnt there to take delivery. When i went to do the job 2 days later, All but one of the 7 cement bags had splits in them and some had set.

I done a click and collect for lvt flooring the other day. I ordered 7 packs with the underlay and a few other items. I stood at the click and collect counter for 30 miniutes, I collected and there was only 6. I didnt have my phone on me as i thought i could of made a mistake. So i went out to my van to check and i did indeed order and pay for 7. I went back in, queued up again, a further 7 miniutes. Notified the young lad the mistake. He admitted his mistake and told me to go grab one of the shelf and take it. Upon leaving when walking out the store i was stopped and asked to pay for the flooring. I told them what had happened and they asked who had authorised it. The young lad had gone. I had to walk around the store to locate him to prove i wasnt stealing. I was fuming.

Today i was due a wickes delivery between 9-1pm. 3p.m no delivery or contact. I rung and no one could tell me where the order is. The tracking stated 5 stops away all day. It turned up at 4:30, guess what only 6 of the 7 sheets of ply were there. Its held the job up and the missing item wont be delivered until wednesday.

I done a guttering and soakaway job for a customer a few weeks back. The customer choose to order the goods. AGAIN multiple items missing

I have done so many click and collect orders and its quicker to just go to the store and get the items of the shelf yourseves. No one is ever at the click and collect counter, there is always a queue. There is nothing streamlined about it at all.

Even when your queueing other customers are saying what a joke this place has become. We joke about it in the pub, wickes name is mud.

Ive been recommended a another trade place of which i intend to ise from now on, as for my own sanity i cannot go into wickes

Came into see Cameron Barton, what an absolute pleasure to come across, very knowledgeable and friendly. Gave me a breakdown an assurance was given especially when it comes to your kitchen. He also stayed behind to go over everything with me. Wickes lucky to have a member of staff like Cameron!

We went to Wickes just earlier to buy a paint, we were assisted by one of their staff named Dan who was very accommodating, and friendly to us and our kids, he even let our son help with pressing the button on the paint mixer. We managed to buy what we needed and our son even said how nice of Dan to let him help. He was knowledgeable about the item we needed too. Very please and happy with our experience today.

Been looking for a particular paint all afternoon. Couldn’t find it anywhere. A very helpful guy called Alfie explained that it was a mix only colour but unfortunately he couldn’t make it as they didn’t have the correct mix. He colour matched the colour I wanted and it’s spot on!! Very helpful and on point customer service. Thank you Alfie!

The other day, I came to wickes in Wisbech to purchase some paint but I discovered it had to be mixed, thankfully the service I received from oscar was extremely helpful, he was attentive, patient and explained the whole process with knowledge. I don’t normally write reviews but with the service I received the other day I felt I needed to. Big thanks to Oscar!

Disappointed as I use the store a lot. From initial till meet, no please, no thank you. Click and collect was not actually even ready so spent 20 mins waiting. Even though message said ready.

Will probably go elsewhere after this experience. Not the best at all.

From the search for our new kitchen, through the planning with Jason Rhodes, the fantastic installation where nothing was too much trouble, (Mitchell Pettingell you were an unflappable star), to the quartz measuring & installation team we cannot praise the team enough. Thank you Wickes at Rayleigh for making our experience so effortless & personal.

Wickes provided a new bathroom plan including all hardware and installation. Installation took over 8 weeks. First shower tray delivered damaged. One shower enclosure glass incorrect as it was for a sliding door, mine was hinged. Other enclosure glass was 160mm too narrow. Their installer however fitted both!!! Vanity cabinet glued to wall rather than use the securing screw supplied! Shower drain fall too shallow so shower can overflow. Wickes declined to inspect and have advised work is to an acceptable standard. I will add that most of these issues are a result of wrong/damaged items delivered however the Wickes installer still fitted them. Be careful if you are in the Boston area and the Wickes installer is TPL renovations. This installer will charge extra for work not undertaken and will take short cuts claiming he is not paid enough by Wickes to take the time to do a good job. Poor standards of client aftercare and quality of work. Only a small bathroom but bill was nearly £11000.00. Will not use Wickes again and definitely will stay clear of TPL renovations.

i love Wickes - but i sent a review in to their own site at their request on 3 July. The product was Forest Garden Premium Fence Panels. These panels were a shabby construction. Not a fault of Wickes but i thought they may feedback to me

I’m currently in the process of refurbing the house I was unsure on a few things to which I found a member of staff shammas was his name he went was very pleasant and went above and beyond to help me out and pointed me in the rite direction so again thank you for this I will most definitely be using Chesham Wickes again

I can't imagine such a poor experience could be possible in any third world country, I suppose it is standard in UK.

Website is ALWAYS down
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I see this for weeks. Why do you keep IT department wickes, fire them all

Lovely helpful lady .. l struggled with items and what l needed for my project and manjit
help me the things l needed to put my order through which was 600.plus and fir the last 12 months she has alway helped with me renovating my house which has been a massive project .

Well, today I experienced, by far, the most helpful and polite customer service I’ve had from a store. Alicia is a true credit to Wickes. It makes such a difference, and certainly motivates me to return to Wickes in Leamington, time and time again, as my first choice DIY destination. Well done Alicia, your service was effortless, it was so evident that you are a very kind and helpful person. Thank you, from two very smiley customers. ♥️

Amazing service from Sashi, was very helpful, kind and fast with resolving my matter. Best Wickes service yet

Shout out to Jim for helping me with my recent paint purchase. Wickes is always my preferred store for DIY projects.

Massive thanks to Wickes for an amazing donation towards our Scout Group's decorating project, really supportive staff and grateful for the support through their Community scheme!

Ordered a kitchen from Wickes Oldham which was delivered promptly. Unfortunately when we came to install the sink it was broken in 2 pieces in the box.
Wickes website said I should go into the store I bought it from which I did. The lady in the kitchen design dept. couldn’t have been less interested and was absolutely no help at all which was disappointing to say the least.
A young lady on the checkout called Nico saved the day, she rang customer services for me there and then and got the ball rolling. The result was a new sink delivered in just over a week. She’s is a lovely young lady who has served me a few time, always happy always chirpy, always helpful. Thanks Nico, I may owe you a box of celebrations👍

Popped in to store today for a paint sample. Was given assistance by Craig, great attitude & perfect level of assistance provided. Got exactly what I needed, no fuss, straight away - perfect transaction - thanks Craig!

We have been badly let down by Wickes's worktop supplier PWS. They confirmed installation on the Wednesday two days before installation but on the day never showed up. When I phoned them they used some cotton bull story that one of their machines had broken (as if they were going to manufacture the day before installation). The Wickes Installation Service Customer Experience Centre has been hopeless in trying to sort this out. I have been told by PWS that my installation has been delayed by a further 3 weeks and Wickes have been useless in confirming anything. I now have to asked my plumbers and electricians to temporarily set the kitchen up and then get them back again to disconnect and reconnect ALL at my own expense! No compensation no answers, ring twice a day and get no phone calls back from William.