Bluebird Care Reviews 

1,013
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, describing them as professional, kind, and supportive. Many highlight the excellent service received from the first contact, noting the team's efficiency in arranging visits and care plans quickly. People appreciate the reliable and trustworthy nature of the carers, who often go the extra mile. The customer service and contact experience are frequently described as excellent, with office staff being highly supportive and easy to reach for queries. Consumers report feeling peace of mind knowing their loved ones receive gold standard care, enabling them to remain independent at home. The overall user experience is consistently positive, with many expressing gratitude for dedicated support during challenging times.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as compassionate, empathetic, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the compassionate,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Customer communications

Customers had positive experiences with contact, noting excellent service from their first interaction and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and straightforwardness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received excellent service from our first contact. Everything we needed from days and hours were possible from the outset. We liked all the carers who came promptly and were most supportive to my h... See more

Company replied

Rated 5 out of 5 stars

Highly recommend the Ely, Fenland Bluebird. The entire team was incredibly helpful and meant Mum could remain at home until she was unable. We have used them in the past for Dad. Can't thank them enou... See more

Company replied

Rated 5 out of 5 stars

We have used both live in carers and domiciliary carers and have been very happy with the level of support and communication from the agency and the responsiveness to any questions / concerns. Having... See more

Company replied

Rated 5 out of 5 stars

Bluebird acted fast when I contacted them and soon arranged a visit to assess the situation. A care plan was put in place quickly and efficently. The manager helped me enormously with practical tips... See more

Company replied


Company details

  1. Home Health Care Service
  2. Home Help Service
  3. Home Help Service Agency
  4. Aged Care

About Bluebird Care

Written by the company

Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.

Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.

At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.

We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.

Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.

Join Thousands of Satisfied Customers

Written by the company

At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.

Our Guarantee

Peace of Mind, Guaranteed

At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
  • Your care plan will be personalised to meet your unique requirements.
  • Our dedicated team will deliver compassionate care with professionalism and respect.
  • We will always listen to your feedback and strive to exceed your expectations.
  • If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.

With Bluebird Care, you can rest assured knowing that your well-being is our top priority.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(1,013)

206 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The booking process helped us to learn…

The booking process helped us to learn what might be needed and what was best for our mum's care as John talked us through the options and what he deemed was initially needed. John showed his experience and care with how he handled our situation in a calm and productive manner and checked in with us throughout the process. We really got to see why the rating for this organisation is outstanding with all they put in place, with the transparency and also with taking the extra weight off the shoulders of the family so that micromanagement from family members isnt needed meaning you can have more meaningful relationships with your loved ones. Thanks Bluebird

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent care provided

Excellent care provided. Friendly and considerate carers go the extra mile and the organisation is set up very well. Good communication with us and carers very alert to anything we need to know about.
Quite expensive but worth it for the good service.

June 10, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for your wonderful review and for taking the time to share your experience.

We are delighted to hear that you have been pleased with the care and support provided by our team. Our care experts work hard to deliver compassionate, person-centred care, and it is especially rewarding to know that their friendliness, attentiveness, and willingness to go the extra mile have made a positive difference.

We're also pleased that our communication and organisation have met your expectations. Keeping families informed and ensuring our care experts remain alert to any changes or concerns is a key part of the service we strive to provide.

Thank you for your kind comments regarding the value of our service. We understand that quality care is a significant investment, and we are grateful for your trust and confidence in our team.

Thank you once again for your feedback and for choosing Bluebird Care, have a lovely day!

Rated 1 out of 5 stars

Appointment booked for 2:00pm for…

Appointment booked for 2:00pm for assessment , appointment cancelled ...wont be bothering with these again ,,excellent start 🤷

June 8, 2026
Unprompted review
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Reply from Bluebird Care

Hi Peter, Thank you for your feedback. We’ve looked into this thoroughly, but we have been unable to find any booking, enquiry, or contact details that match this review. Trustpilot has also attempted to reach you on our behalf, but we have not received a response.

If this review was left in error or if you still need support, we would be very happy to help. Please contact our office directly on 01785 337711 so we can look into this for you and arrange any assistance you may need.

Rated 5 out of 5 stars

I really enjoy working for Bluebird…

I really enjoy working for Bluebird Home Care. The company offers flexible working hours, which is especially helpful for employees with children or family commitments. It makes it much easier to maintain a healthy work-life balance.

The management and supervisors are very understanding, supportive, and always willing to help. They genuinely care about their staff and create a positive and friendly working environment.

Working in care can be challenging at times, but it is also incredibly rewarding. Knowing that you are making a difference in people's lives brings a great sense of job satisfaction.

I would highly recommend Bluebird Home Care as a supportive and rewarding place to work. I am proud to be part of such a caring, professional, and supportive team.

June 3, 2026
Unprompted review
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Reply from Bluebird Care

We are absolutely thrilled to hear you enjoy working with us and value our flexible hours for work-life balance.

Rated 1 out of 5 stars

Working for this company has been…

Working for this company has been absolutely shocking and a complete let down of what I was expecting. I didn't even last a year before I started to feel like I was being pushed to quit my role. Being called in for things that are irrelevant constantly and for other people's mistakes, not dealing with any concerns raised properly, taking hours off me when I've asked for more, belittling me and making me feel like my presence in this company wasn't important. I never felt like I was taken seriously by majority of the staff in the office and when concerns were raised it was pushed to one side and forgotten about. One member of staff said that if anyone felt overwhelmed and needed to talk they could so I finally spoke up about how I felt and how the company was making me feel and I felt like I was being laughed at rather than being spoken to and discussing how I was feeling. Upon quitting my role i made sure that these concerns were mentioned again about how the company made me feel and yet again this was completely ignored. This company is a disgrace to work for and doesn't care about their staff whatsoever!

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Home Care

We received excellent service from our first contact. Everything we needed from days and hours were possible from the outset. We liked all the carers who came promptly and were most supportive to my husband, therefore giving me the confidence to leave my him. We do not need carers any longer, but they certainly helped my husband to get back on his feet after his operation. We will miss their kind attention. However, we know that help is available should we ever need it again. We would not hesitate to recommend Bluebird Care to anyone requiring assistance.

March 25, 2026
Unprompted review
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Reply from Bluebird Care

Thank you for your review, we really appreciate it. It is wonderful to hear our Care Experts supported your husband's recovery journey and gave you peace of mind. Thank you again, have a wonderful rest of your day and we will share your feedback with our care team!

Rated 5 out of 5 stars

Excellent staff and care

Ken Jackson . I have used Bluebird care for the last few years and have always received outstanding service .
All the staff are always very helpful and friendly nothing is ever too much trouble.
They spend time chatting with me as well as efficiently tending to all my needs .
Emily has been visiting me from the very start . She is always happy and friendly helping me in my home and we always have a friendly chat .
All the staff are excellent and I look forward to their visits

May 30, 2026
Unprompted review
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Reply from Bluebird Care

Hi Vb,

Thank you for taking the time to share such lovely feedback. We are delighted to hear you have received outstanding support from our Bedford team. It is wonderful to know our staff are consistently helpful, friendly, and attentive, and that they take the time to enjoy a friendly chat during their visits. We are especially pleased to hear your kind words about Emily and her continued, supportive care. Your comments mean a great deal to both our carers and office team. We remain committed to delivering care with compassion, dignity, independence and high-quality support at its heart. Thank you again for your trust and recommendation.

Kind regards,
Bluebird Care – Bedford

Rated 5 out of 5 stars

Brilliant Bluebird Care

My Mum is 91 and lives alone in a bungalow. After trying a few options, she found Bluebird care to come and visit twice a week to help with shopping and to make her laugh. This increased to include cleaning, bed changing and transport to and from her most favourite activities. They took her out for coffee, went shopping, put lunch ready, checked on meals and were awesome at jigsaws! My mum was taken ill, the carer spotted it early and then the whole team helped both my mum and me to cope with the rapid changes to needs. They are the most amazing team. I cannot recommend the Bluebirds highly enough for every possible care need.

May 27, 2026
Unprompted review
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Reply from Bluebird Care

Thank you so much for your kind words and for taking the time to share your experience. We’re so pleased our team could support both of you through your journey with us.

Rated 5 out of 5 stars

The day cares were good but Jacqui…

The day cares were good but Jacqui Harris has been an amazing live in carer for Colette. She has been gentle , gracious and very knowledgeable As Colette has become frailer and close to end of life. Jacqui visited Colette every day in hospital until her planned holiday, taking clothes and items she needed to East Surrey. Colette has been very grateful for her care and companionship over the last few months. Well done Jacqui!

May 26, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for your wonderful feedback about our day care services and Jacqui's exceptional live-in care for Colette during such a precious time. We appreciate your review so much and will pass this feedback onto our team. Have a lovely rest of your day and thank you again for the lovely feedback!

Rated 5 out of 5 stars

Great company

Great company. Megan Waite from Epsom branch was so kind and caring. Well done

May 25, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for your wonderful feedback. Your kind words about our team mean everything to us, we will share this feedback with Megan. Have a lovely day and thank you again for your review!

Rated 4 out of 5 stars

Great company to work for

Great company to work for. The team is welcoming, training is thorough, and management listens. There’s room to grow and the work feels rewarding. A few processes could be faster, but overall it’s a solid place to build your career.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

All round great care from the Bluebird team in Lancaster

Very many thanks to the Caton, Lancaster team who organised a 10-day respite care package for my mum. From initial query to the final handover, everything went smoothly and was handled very professionally. A last minute change of plan was accommodated within a couple of hours and we were very happy with all the carers. I would recommend Bluebird care without hesitation. Mum felt well looked after and safe. Her meds were administered perfectly, meals were healthy, and the house kept clean. Nice work Bluebird !

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

I have worked for bluebird for 2 years…

I have worked for bluebird for 2 years and l love it, l like the fact we help people to live independently in their own home,l love meeting new people and bluebird bring people together, they provide ongoing training, and you can go further in your career,office staff are always helpful,always at the end of the phone to answer your question,big or small,any concerns they look into it straight away,they look and for you and their clients,overall a lovely company to work for.

Jane

May 15, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Your positive experience means everything to us. Thank you for sharing your story about helping people live independently and growing your career with us.

Rated 5 out of 5 stars

Bluebird Care Is The Way To Go!

I've only been working for Bluebird care (Boston area) for a few months now, but I can truly say it's one of the best decisions I've ever made!
With the fantastic training and support I've received from the mangers and my wonderful colleagues, I've been able to grow in confidence, my knowledge, and pick up so many useful tips and tricks along the way.
The mangers and colleagues here are some of the kindest and most supportive people I've ever met. I genuinely look forward to each day- spending time with the lovely clients and building meaningful relationships with them.
If I ever had a loved one or a friend in need of care, I know I would choose Bluebird Care over any other company.
I look forward to my future with the company and where it might lead me.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Naomi Omaye and Bluebird Care were marvellous.

We cannot thank Bluebird enough for sending us Naomi Omaye as a live-in carer for my mother, who was sadly approaching the end of her life and wanted to remain at home. Naomi worked with us brilliantly for 4 weeks, nothing was too much trouble and her experience was very reassuring. She enabled mum to stay at home with dignity. and was kind, capable and compassionate. I would highly recommend Naomi and Bluebird Care. Thank you.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

6 month review

6 month review
Listen, take note of comments, flexible, helpful, keen to find out and know if they are meeting our needs

May 12, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We greatly appreciate your thoughtful review of our service. Your feedback about our care approach means everything to us.

Rated 5 out of 5 stars

Fantastic Home Care for family member

Had a really excellent experience with Bluebird Care Rochdale and I would highly recommend their services to anyone looking for support and care for a family member. John and his team are kind and supportive all the way!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I recently started using Bluebird…

I recently started using Bluebird Care's living service for my family friend, Helena, and I couldn’t be more pleased with the care provided.

From the beginning, Amy, the carer, has been absolutely wonderful. She genuinely treats Helena as if she were her own family, and nothing seems too much trouble for her. It’s comforting to know that when we’re not around, Helena is in such capable and caring hands.

Amy has now taken some time off, and her replacement, Blessing, is settling in beautifully as well. Helena is always happy to see us, and it’s clear that she’s well cared for—she’s dressed, washed, and the house is kept tidy.

I can't praise Bluebird Care enough for their excellent service. It’s reassuring to see such dedication and compassion in their staff. I highly recommend them to anyone looking for a reliable care service.

**Rating: ⭐⭐⭐⭐⭐**

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful carers

Wonderful carers, always cheerful, practical and helpful.

March 25, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We are happy to hear about your wonderful experience with our Care Experts who bring cheer and practical support daily. Thank you for your review, we will pass this onto our care teams. Have a lovely day!

Rated 5 out of 5 stars

Great training course

Great training course.
Friendly staff, made me feel so welcome. Very organised company.

May 1, 2026
Unprompted review
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Reply from Bluebird Care

Thank you for sharing!

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