Bluebird Care Reviews 

1,013
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, describing them as professional, kind, and supportive. Many highlight the excellent service received from the first contact, noting the team's efficiency in arranging visits and care plans quickly. People appreciate the reliable and trustworthy nature of the carers, who often go the extra mile. The customer service and contact experience are frequently described as excellent, with office staff being highly supportive and easy to reach for queries. Consumers report feeling peace of mind knowing their loved ones receive gold standard care, enabling them to remain independent at home. The overall user experience is consistently positive, with many expressing gratitude for dedicated support during challenging times.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as compassionate, empathetic, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the compassionate,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Customer communications

Customers had positive experiences with contact, noting excellent service from their first interaction and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and straightforwardness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received excellent service from our first contact. Everything we needed from days and hours were possible from the outset. We liked all the carers who came promptly and were most supportive to my h... See more

Company replied

Rated 5 out of 5 stars

Highly recommend the Ely, Fenland Bluebird. The entire team was incredibly helpful and meant Mum could remain at home until she was unable. We have used them in the past for Dad. Can't thank them enou... See more

Company replied

Rated 5 out of 5 stars

We have used both live in carers and domiciliary carers and have been very happy with the level of support and communication from the agency and the responsiveness to any questions / concerns. Having... See more

Company replied

Rated 5 out of 5 stars

Bluebird acted fast when I contacted them and soon arranged a visit to assess the situation. A care plan was put in place quickly and efficently. The manager helped me enormously with practical tips... See more

Company replied


Company details

  1. Home Health Care Service
  2. Home Help Service
  3. Home Help Service Agency
  4. Aged Care

About Bluebird Care

Written by the company

Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.

Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.

At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.

We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.

Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.

Join Thousands of Satisfied Customers

Written by the company

At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.

Our Guarantee

Peace of Mind, Guaranteed

At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
  • Your care plan will be personalised to meet your unique requirements.
  • Our dedicated team will deliver compassionate care with professionalism and respect.
  • We will always listen to your feedback and strive to exceed your expectations.
  • If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.

With Bluebird Care, you can rest assured knowing that your well-being is our top priority.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(1,013)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely training with Bluebird Care.

Staff at Bluebird Care are brilliant, all super friendly and supportive. The training here has been smooth and interactive, great trainers all the way round. A welcoming atmosphere and always happy to arrive.

May 1, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you very much for your kind feedback!

Rated 5 out of 5 stars

Great lovely welcoming

Great lovely welcoming , seems like a great bunch , lovely company! Can’t wait to start working here

April 28, 2026
Unprompted review
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Reply from Bluebird Care

We cant wait for you to start with us!

Rated 5 out of 5 stars

great caring company go above and…

great caring company go above and beyond highly recommend this company

April 28, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for taking the time to share your wonderful experience. Your kind words about our caring approach mean everything to us.

Rated 5 out of 5 stars

Brilliant!

Brilliant, such lovely carers who work really hard, and go above and beyond to look after your loved one. We have been using them for a year or two now for my elderly father. In addition, there is always somebody available directly on the phone if you need to add any details about the care required, so you never need to worry. I would recommend this company without hesitation!

April 30, 2026
Unprompted review
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Reply from Bluebird Care

We greatly appreciate your kind words about our carers and thank you for your recommendation.

Rated 5 out of 5 stars

very good to work with

very good to work with
mangement is so nice
stress free

May 30, 2025
Unprompted review
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Reply from Bluebird Care

We greatly appreciate your wonderful feedback about working with our team and management approach. Have a lovely day and thank you again for leaving Bluebird Care Reigate a review!

Rated 5 out of 5 stars

Bluebird carer Dartford & Gravesend

I stared with bluebird care in January 2026 as I was looking for a change of jobs. I came across bluebird care online and it was something I felt passionate about. I contacted them and I got a response straightaway with an interview the following day. I had an introduction course which I completed. After I had shadowing period in February I started my probation period. The team at bluebird care was so supportive friendly and welcoming they have helped me every step of the way. The 1st day at bluebird care was the best day I got to meet so many lovely customers,I got to help with there everyday tasks like personal care, taking them out, chatting ,shopping and playing games. During my time at bluebird care all the staff have been friendly and helpful. All the carers do an amazing job too. Bluebird care is the best company I have worked for they look after their staff and customers, there always there when you need them with a quick and friendly response. I would recommend bluebird care for anyone that might want to become a carer or anyone that might be looking for care in there own home.

April 29, 2026
Unprompted review
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Reply from Bluebird Care

Thank you for taking the time to share your wonderful journey with us.

Rated 5 out of 5 stars

We have used bluebird care for two…

We have used bluebird care for two years for our mum
They have been totally professional throughout and have always responded to our requirements immediately
The office staff and carers are just exceptional

April 28, 2026
Unprompted review
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Reply from Bluebird Care

We are absolutely thrilled to hear about your wonderful experience over these two years. Thank you for the great feedback.

Rated 5 out of 5 stars

Bluebird care

This care company is one of the best the staff are very good at there jobs responsible and efficient office staff are very approachable would recommend the company

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Working for Bluebird Care is fabulous

Working for Bluebird Care is fabulous. We are given excellent training and great support when we go out on calls. The company is well lead and holds high standards of care for it's employers and by extension it's customers. I love being able to give care with such lovely customers. I've spend a long career in Nursing and to continue in care giving with such a lovely reliable company is so reassuring. Staff in the office are always on hand to give supportive reassuring advice. A first class company.

April 27, 2026
Unprompted review
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Reply from Bluebird Care

We are absolutely thrilled to hear about your wonderful experience as part of our team. Your nursing background brings invaluable expertise to our care family.

Rated 5 out of 5 stars

I am so happy to use this service

I am so happy to use this service, the carers are amazing with my aunt. Very helpful, caring and supportive. My aunty looks forward to help coming over although at first she was a bit apprehensive. Now Bluebird carers have made her days much brighter. Thank you

January 26, 2026
Unprompted review
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Reply from Bluebird Care

Thank you so much for your review Cherelle! We are glad your Aunty's carers are able to make her smile, we will be sure to pass on this feedback to our team!

Rated 5 out of 5 stars

Supportive Team and High Standards of Care

Working for Bluebird Care Richmond & Twickenham has been a very positive experience. The team is supportive, approachable, and genuinely committed to delivering excellent care. It is rewarding to work for an organisation that truly values both its customers and care staff. There is a strong focus on professionalism, good communication, and treating every customer as an individual. It is a pleasure to be part of a service that prioritises quality and compassion and is definitely an outstanding provider.

April 24, 2026
Unprompted review
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Reply from Bluebird Care

Hi Sylwia,

Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that your experience working with Bluebird Care Richmond & Twickenham has been so positive and that you feel supported by an approachable team committed to high-quality care. It is especially meaningful to know you recognise the focus on professionalism, clear communication, and treating every customer as an individual with dignity and respect.

Your comments reflect the values that are so important in care, and it is wonderful to hear how rewarding it is for you to be part of a service that prioritises compassion alongside high standards. Feedback like yours means a great deal to the whole team and helps reinforce the importance of both our carers and office staff working together.

Kind regards,
Bluebird Care – Richmond & Twickenham

Rated 5 out of 5 stars

Exceptional care given to my…

Exceptional care given to my grandmother. Carers go above and beyond with her and most importantly, she is happy and feels incredibly comfortable with them. Great relationships built with family members also and if there are any slight issues, these are dealt with effectively and swiftly. Cannot thank Bluebird care enough!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent care

They have well experienced carers who are highly professional in their duties by providing person centred care and centred

April 22, 2026
Unprompted review
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Reply from Bluebird Care

Thank you so much for your kind words! We will be sure to pass this onto the team!

Rated 5 out of 5 stars

Kind and lovely

Kind and lovely

May 22, 2025
Unprompted review
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Reply from Bluebird Care

Thank you for tanking the time out to leave us a review Leila. We truly value your feedback!

Rated 5 out of 5 stars

I love working with Bluebird Care…

I love working with Bluebird Care because they're very helpful and approachable and they always helpful whenever you need them and the stuffs are very lovely always there to whatever the carer's needs. So I never have regrets since I started working for bluebird and I've been working for bluebird 3 years now and happy.

April 22, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We are thrilled to hear you love working with our team and appreciate your wonderful feedback about your experience.

Rated 5 out of 5 stars

Bluebird care Dockland is one of the…

Bluebird care Dockland is one of the best care companies that I have worked with. They have a very supportive team,great training that will help you grow your skills, good communication. They go extra miles to care for both the carers and the clients. The Management really value the staffs wellbeing .

April 22, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thanks so much Lizzy! We are grateful to have you on our team and are proud of all you do for our customers! 💙

Rated 5 out of 5 stars

I am extremely grateful to and highly recommend

I am extremely grateful to and highly recommend Bluebird Lewisham & Southwark management and carers for stepping into the breach late in the day Thursday afternoon before the bank holiday Easter Weekend.
We had an unexpected emergency with my elderly 90 year old mother and were keen to keep her out of hospital, by supporting her at home. I contacted Bluebird (she has a BlueBird carer weekly) who organised carers to go into my mother twice daily to support her with her personal care whilst she was incapacitated, report back to me if she had taken her medications and any other concerns and visits from the District Nurse. They also provided my mother with reassurance and companionship in between family visiting over the long bank holiday weekend - I cannot emphasize the importance of this
The carers, like management, were caring, supportive, reassuring, kind and professional. It is so reassuring to know that Bluebird provide an excellent care service and our family are so very grateful

April 6, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you so much for your kind and heartfelt words. We’re truly grateful you took the time to share your experience.

It means a great deal to know that our team was able to support you and your mother during such a challenging and unexpected time, especially over the bank holiday weekend. Providing reassurance, compassionate care, and helping families keep their loved ones safe at home is at the heart of what we do.

Your appreciation of both our carers and management team will be shared with them - they will be incredibly encouraged by your feedback.

We’re so pleased we could be there for you and your family when it mattered most. Thank you again for your recommendation.

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