Bluebird Care Reviews 

1,013
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, describing them as professional, kind, and supportive. Many highlight the excellent service received from the first contact, noting the team's efficiency in arranging visits and care plans quickly. People appreciate the reliable and trustworthy nature of the carers, who often go the extra mile. The customer service and contact experience are frequently described as excellent, with office staff being highly supportive and easy to reach for queries. Consumers report feeling peace of mind knowing their loved ones receive gold standard care, enabling them to remain independent at home. The overall user experience is consistently positive, with many expressing gratitude for dedicated support during challenging times.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as compassionate, empathetic, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the compassionate,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Customer communications

Customers had positive experiences with contact, noting excellent service from their first interaction and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and straightforwardness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received excellent service from our first contact. Everything we needed from days and hours were possible from the outset. We liked all the carers who came promptly and were most supportive to my h... See more

Company replied

Rated 5 out of 5 stars

Highly recommend the Ely, Fenland Bluebird. The entire team was incredibly helpful and meant Mum could remain at home until she was unable. We have used them in the past for Dad. Can't thank them enou... See more

Company replied

Rated 5 out of 5 stars

We have used both live in carers and domiciliary carers and have been very happy with the level of support and communication from the agency and the responsiveness to any questions / concerns. Having... See more

Company replied

Rated 5 out of 5 stars

Bluebird acted fast when I contacted them and soon arranged a visit to assess the situation. A care plan was put in place quickly and efficently. The manager helped me enormously with practical tips... See more

Company replied


Company details

  1. Home Health Care Service
  2. Home Help Service
  3. Home Help Service Agency
  4. Aged Care

About Bluebird Care

Written by the company

Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.

Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.

At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.

We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.

Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.

Join Thousands of Satisfied Customers

Written by the company

At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.

Our Guarantee

Peace of Mind, Guaranteed

At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
  • Your care plan will be personalised to meet your unique requirements.
  • Our dedicated team will deliver compassionate care with professionalism and respect.
  • We will always listen to your feedback and strive to exceed your expectations.
  • If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.

With Bluebird Care, you can rest assured knowing that your well-being is our top priority.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(1,013)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can highly recommend Bluebird Care

I can highly recommend Bluebird Care. They really listen to their clients and provide excellent care. They are very sensitive to the needs of the people they care for. My husband did not feel he needed someone to be with him while I was out and therefore was a little reluctant to accept someone coming at first. He now looks forward to his chats with these ‘interesting young men who visit him’. I can now relax when I leave him knowing that he is safe and happy. Thank you Bluebird Care.

March 13, 2026
Unprompted review
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Reply from Bluebird Care

Hi Carol. Thank you for your lovely feedback. We're delighted our support has helped your husband after his initial reluctance, while giving you more peace of mind. We really appreciate your kind recommendation and will share your review with our team.

Rated 5 out of 5 stars

Bluebird have been a lifeline for us in…

Bluebird have been a lifeline for us in a very rough time . Kind, knowledgable and professional staff they truly understand what is needed and work hard to make it happen. Staff are very professional and supportive not just of the person in their care but also the carer or parent. Cannot recommend Bluebird care enough they’ve made such a difference to us and we are so grateful

March 13, 2026
Unprompted review
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Reply from Bluebird Care

Thank you for your five-star review. We are delighted to hear that you find our staff knowledgeable and professional, and we really appreciate your recommendation.

Rated 5 out of 5 stars

Donna Young is absolutely incredible 😍

Donna Young is absolutely incredible. I've had various emails and conversations with her back and forth to so my grandfather's care out as he was discharged from hospital. I cannot thank this lady enough. She has been amazing and thanks to her my granddad's care will get taken over by this lovely company on the 16th of March, I just wanted to say thank you so much to Donna Young and the team for making this so much nicer for my Grandad and the family xxxx

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

The Recruitment Manager and office staff

The Recruitment Manager and the office staff members are down to earth.
Excellent and refreshing way of doing their trainings.

January 19, 2026
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Reply from Bluebird Care

Thanks so much for highlighting our Recruitment Manager's approach and our wider office team's training methods. It means a lot to us.

Rated 4 out of 5 stars

Reliable ,caring ,adaptive

Reliable ,caring ,adaptive

March 12, 2026
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Reply from Bluebird Care

We greatly appreciate your wonderful words about our reliable, caring and adaptive approach to support. It means the world to us, thank you.

Rated 5 out of 5 stars

Excellent care

Excellent care.
So nice to have our son well looked after and cared for.

March 12, 2026
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Reply from Bluebird Care

Thank you so much for leaving us such a wonderful review. It's so reassuring to know that your feel your son receives the care he deserves. Thank you for trusting us.

Rated 5 out of 5 stars

Brilliant helpful kind

Brilliant helpful kind

March 8, 2026
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Reply from Bluebird Care

Your feedback truly means so much so us, thanks for taking the time to leave this review and we're so happy to hear you're so pleased with your service!

Rated 5 out of 5 stars

Excellent Service

Bluebird have been coming into my parents for the last month to wrap his legs and generally check they are ok

It’s been excellent and his legs are much better

The whole experience from the start has been so easy

All the carers have been superb and the other staff have been so helpful and responsive

Great service all round

March 7, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Hi Mike - thank you for taking the time to leave a review. We're delighted to hear your experience with Bluebird Care has been so positive. We appreciate your lovely feedback and will share this with our team.

Rated 1 out of 5 stars

These people DON'T phone back

These people DON'T phone back. I've called twice regarding my elderly parents and each time they've said they'll call back and they don't! I'm appalled at the lack of professionalism. Don't touch with a barge pole.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

We have been with Amanda and her team…

We have been with Amanda and her team for a long time, and I honestly cannot fault the care my nan has received.

Private care is expensive, but you truly get what you pay for. The girls have always been kind, professional, and most importantly, they made my nan feel safe, secure and genuinely cared for. That peace of mind as a family member is priceless.

Sadly, as her needs have increased, we’ve had to move to a more affordable provider. It wasn’t a decision made lightly, and I don’t believe we’ll find anyone quite like Amanda’s team.

Thank you for everything you’ve done, you made a real difference to her quality of life.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Bluebird

I cannot thank this incredible team enough for the care and dedication they have shown to my dad. From the very beginning, the carers supported him with his day-to-day needs, helping with washing and personal care several times a week. They carried out every visit with genuine kindness, professionalism, and remarkable attention to detail.

What has impressed me most is the consistency and compassion shown by the entire team. They always treated my dad with dignity and respect, ensuring he felt comfortable and supported at all times.

A very special thank you to Anke for her exceptional help and guidance. Her advice, reassurance, and commitment played such an important role in making sure my dad’s wish to return to his own home became a reality. That meant more to us than words can express.

We are truly grateful for the continued support and wouldn’t hesitate to recommend this wonderful team to anyone looking for high-quality, compassionate care.

Thank you again for everything.

Brian.

March 2, 2026
Unprompted review
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Reply from Bluebird Care

Hi Brian. Thank you for your review. It's a pleasure to support your father and we're delighted that you're happy with the care we provide. We really appreciate your lovely feedback and will share this with the team.

Rated 5 out of 5 stars

My husband needs a day and night time…

My husband needs a day and night time live in carer. A Bluebird representative quickly organised a colleague to put together a flat pack bed to accommodate the night time carer. Nothing was too much trouble. Great service.

February 25, 2026
Unprompted review
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Reply from Bluebird Care

Nothing really is too much trouble when it comes to supporting our customers and their families. Thank you again for your kind words; it truly means a lot to the whole team.

Rated 5 out of 5 stars

working as a care expert for bluebird

I work as a care expert for Bluebird Care Stafford, providing person-centred support to individuals in their own homes. My role includes personal care, medication prompts, meal preparation and companionship. I feel the company promotes dignity, respect and independence, which are important values in care. The training and ongoing support help me feel confident in my role, and communication with the office team is supportive when concerns are raised. Although the role can be challenging at times, especially with travel and emotional situations, I feel valued and proud to support individuals to remain safe and independent in their own homes.

February 23, 2026
Unprompted review
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Reply from Bluebird Care

We are glad to hear about your positive experience working as a care expert for Bluebird Care Stafford. Thank you for sharing your feedback, you are a valued member of our team!

Rated 5 out of 5 stars

Highly recommend

Highly recommend the Ely, Fenland Bluebird. The entire team was incredibly helpful and meant Mum could remain at home until she was unable. We have used them in the past for Dad. Can't thank them enough for everything they did. They even organised her medication, taking on all sorts of tasks so she could remain independent.

January 15, 2026
Unprompted review
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Reply from Bluebird Care

Hi Andy.

We’re truly grateful that you took the time to share your experience. It means a great deal to our Bluebird team to know we were able to support both your mum and dad, helping them remain at home with comfort, dignity and independence. Providing compassionate, reliable care is at the heart of what we do.

Your recommendation means a lot to us, and we wish you and your family all the very best. Please don’t hesitate to reach out if we can support you again in the future.

Warm Regards,

Bluebird Care Newmarket, Fenland, Kings Lynn & West Norfolk

Rated 4 out of 5 stars

So far so good …

So far so good although we have had different carers almost every day. They have all been delightful people and care for my husband really well making him laugh and socialise so we do not mind different carers as it helps my husband with communication. Sometime the rota has no one available but somebody usual turns up. We do get a phone call on the day to say if someone is late or we do not have anyone allocated- once in 5 weeks. Sometimes response from Bluebird organisation is not that prompt but still early days. On the whole I would recommend Bluebird.

February 17, 2026
Unprompted review
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Reply from Bluebird Care

Hi Janet. Thank you for sharing your feedback. We really appreciate your recommendation and will share your kind comments with the team.

Rated 5 out of 5 stars

I have been working with Bluebird since…july 25

I have been working with Bluebird since last july and i enjoy it as much now as when i started . Its nice to work for a company that actually support the employees and make you feel appreciated something i feel is very rare nowadays. They offer chances to learn more along the way with online and face to face training courses . I would recomend Bluebird care for anybody looking for a career change . I believe it to be a very rewarding job and the chance to learn and progress as you go along.

February 11, 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you, Louise, for sharing your experience. We’re so glad you’ve enjoyed being part of Bluebird and feel supported in your role. It’s great to hear that the training and progression opportunities have been valuable to you. We truly appreciate your recommendation and the dedication you bring to the team.

Rated 5 out of 5 stars

Our best decision ….. Bluebird Care

We were extremely reticent about getting care for my elderly father, who has dementia as, as a family, we preferred to manage ourselves. However we got to a point a couple of years ago when it became too much for us. We were recommended BlueBird Care and thankfully we took up this recommendation. Every single member of staff at Bluebird …… and after 2 years we have met quite a few, are absolutely lovely. The admin staff in the office are fabulous, they always have time for you and help out however they can. However it is the actual carers who are the ‘stars of the show’! We are a family of 5 (dad, mum and 3 daughters) but now we are a much larger family as the carers that we have for Dad are considered part of our family and this is due to their lovely natures’ and their willingness to help our Dad and therefore our family. Thank you Bluebird Care.

February 6, 2026
Unprompted review
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Reply from Bluebird Care

Thank you Lisa for leaving such a heartfelt review. It's a pleasure to support you and your family, and we really appreciate your lovely feedback. I will share your kind words with our care team.

Rated 5 out of 5 stars

The Bluebird staff have been great with…

The Bluebird staff have been great with my mother who has been struggling with dementia and mobility issues. Always friendly, efficient, caring and helpful during a challenging period for my family. Highly recommended.

February 5, 2026
Unprompted review
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Reply from Bluebird Care

Thank you for your kind words! We're glad you recommend our care! We appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Bluebird care - mum started td extra help at…

When mum started to need extra help at home Lisa came to assess her needs, she was kind and friendly, was very thorough and reassuring, making detailed notes for the carers so both they and mum knew what was expected - they tried to keep the same carers and mum developed a lovely relationship with them, always smiling and encouraging her when things got tougher as her illness progressed. If they had any concerns they would call me and have a chat to solve any issues. I am very grateful for the excellent care they gave, and I know mum looked forward to seeing them each day

November 6, 2025
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We are pleased to hear about the excellent care your mum received from our team at Bluebird Care Stafford. Thank you for sharing your experience with us.

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