Coastal Cottages of Pembrokeshire Reviews 

1,731
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 346 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online booking process is entirely seamless, straightforward, and supported by staff members who are exceptionally friendly, responsive, and always ready to help. Many consumers also genuinely appreciate the stunning locations, gorgeous natural settings, and wonderfully equipped properties that make every single holiday comfortable and relaxing. However, some reviewers were not happy with unexpected maintenance troubles and cleanliness shortcomings discovered upon arrival at certain holiday homes. Some people noted that specific advertised amenities, such as wireless internet access or kitchen appliances, felt quite outdated or failed to function properly during their stay.

What people talk about most

Booking process

People report positive experiences with the booking process, describing the online system as smooth,... See more

Location

Reviewers mention positive feedback about location, highlighting tranquil settings close to the coast and... See more

Facilities

Clients share ambiguous opinions on facilities, with many reviewers praising comfortable accommodations... See more

Website

Users describe positive interactions with website, highlighting the smooth online booking process and... See more

Service

Consumers find service to be positive, highlighting quick, efficient, and attentive support from staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The house had all the amenities you need for a weeks stay. The place was very clean, comfortable beds, great shower and a large bath in the main bathroom. The chairs on the rear patio are a bit uncomf... See more

Rated 5 out of 5 stars

I have used Coastal Cottages a few times and they are most helpful and excellent customer service. The accommodation was exactly as described and had everything needed for a wonderful break. The... See more

Rated 5 out of 5 stars

Had a lovely New Year break in Cherry Tree House! Lovely accommodation - perfect for exploring St David’s and the surrounding area. Very comfortable, spacious property with off road parking and a love... See more

Rated 5 out of 5 stars

Great selection of properties to rent. Booking was easy and I was kept informed at various stages before the start of the holiday. Lovely touch of free tickets to the Deer Park near Tenby, which we... See more



Company details

  1. Self-Catering Accommodation
  2. Cottage Rental
  3. Holiday Apartment Rental
  4. Vacation Home Rental Agency

Written by the company

Coastal Cottages is your gateway to over 500 self-catering holiday cottages in Wales. Our beautiful holiday cottages are situated in Pembrokeshire, a location renowned for scenic views, stunning coastlines and plenty of things to see and do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,731)

330 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Instructions to house were excellent…

Instructions to house were excellent and description of property on site was informative and good communication building up to holiday .They responded quickly to an issue we had with hot water. Would have been better to have more cleaning products

July 3, 2026
Rated 5 out of 5 stars

We had some issues with a property we…

We had some issues with a property we had booked via Coastal Cottages of Pembrokeshire and the company were brilliant. Really responsive, understanding and kept us up to date with regular communication. And we got a small refund for the disappointing experience we had.

June 2, 2026
Rated 4 out of 5 stars

Good but annoying computer glitch.

Staff helpful and details on line seemed to be very comprehensive. However the confirmation email did not arrive until I rang the next day. A member of staff told me there is a glitch in the computer system. This happened the previous time I booked as well. Irritating.

July 24, 2026
Rated 4 out of 5 stars

Lovely holiday cottage

The booking process was straightforward. I had to change holiday dates and the lady I spoke to was very helpful.
We stayed in a lovely cottage Ty Top Newport, Pembrokeshire which was an upside down cottage with sea views which had all that we needed. It was one of the best cottages we have ever stayed at in terms of location and amenities especially as it was quite a hot week and we have a dog. The garden had shade which helped and was so quiet and peaceful. We had to contact company on the day we were leaving as we had no water so let them know for the next people. Apart from that all good.
My only negative was that we ordered a breakfast hamper as we arrived late Saturday and most of the products came from Morrisons and didn’t come up to our expectations for the money we paid.

June 20, 2026
Rated 5 out of 5 stars

Great week's stay

The house had all the amenities you need for a weeks stay. The place was very clean, comfortable beds, great shower and a large bath in the main bathroom. The chairs on the rear patio are a bit uncomfortable, some cushions wouldn't go a miss and maybe a parasol for the table in this hot weather. The house is in a lovely quiet village about a mile down the hill to the sea where there is a restaurant and pub.

July 4, 2026
Rated 5 out of 5 stars

Good week away

Good week away. Booked at the last moment. Good communication and information from Coastal Cottages. Cottage was as expected, all OK, no issues.

June 17, 2026
Rated 4 out of 5 stars

I've rented cottages through this…

I’ve rented cottages through this company for several years and never had any unwonted issues or nasty surprises either in the charges made or the cottages themselves. It’s always been quick, efficient and attentive to our needs.

June 27, 2026
Rated 2 out of 5 stars

Disapointed

We have used Coastal Cottages a few times but this time we had a fine for having to re launder sheets and towels not sure what this means as they do the laundering. and a mark on one of the carpets which none of us had seen and we hovered and cleaned all the rooms before leaving. I am so disappointed and i personally won't be using them again. Such a shame.

June 6, 2026
Unprompted review
Coastal Cottages of Pembrokeshire logo

Reply from Coastal Cottages of Pembrokeshire

We are sorry to hear that you were disappointed following your recent stay.

As discussed in our correspondence with you, the additional charges related to specific costs incurred following your departure. We appreciate your cooperation in resolving the matter directly with us.

We are sorry that this has affected your decision to stay with us again. We have appreciated your previous custom and wish you all the best for the future.

Rated 5 out of 5 stars

Beautiful Cottage & Garden.

What a beautiful cottage, everything our family could possibly want or need. The kitchen extension flowing seamlessly out to the stunning garden was a massive hit. Great place for Star gazing & bat watching. Very private despite hving houses around. Road very quiet. Real feel of luxury esp wth the new upstairs bathroom. Local stunning beaches 5 min drive. Very friendly, helpful locals. Would recommend the local Dolphin watching, v respectful of the animals. Also the Ferry Inn, great food & staff. Wonderful holiday, stunning weather. We will be back. Thanks so much.

July 4, 2026
Rated 5 out of 5 stars

Booking online was easy

Booking online was easy. I got a confirmation text but no email. This morning I phoned the office and spoke to Tracey. She sent me the 2 emails immediately. Thank you. 😊

July 12, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look