Direct Specs Reviews 438

My son was staying with me for a week and broke his glasses frame beyond repair. The only place i knew would possibly do a same day repair was Shirley Direct Specs as I'd used them before.
I was right...Gary went the extra mile to find a frame to fit his current lenses and fitted them after persevering, all done in half an hour. I couldn't recommend this store enough for customer service...none of the major opticians wouldn't have even looked...1st Class...

Excellent! Very quick and efficient service and I love the glasses. Will be ordering from them again

Great prices and friendly fast service- highly recommend

Ordered new varifocals on the 6th Jan ,arrived on the 14th Jan and they are PERFECT! Fit is comfortable and the lenses are spot on. Highly recommend and definitely use this service again.
Many thanks Direct Specs

I needed new sunglasses as I had lost mine. Went into Shirley direct specs, can park outside 👍
Met Gary who showed me a pair of glasses after I explained I wanted something different and big. I absolutely love them feel really comfortable.
I ordered them on Monday and picked them up Wednesday.
Excellent quality lenses and frames.Gary was very helpful excellent customer service. The price was also brilliant much cheaper but much better quality glasses. Definitely be going back and recommending them.

Once again Claire from Walsall, excellent service. Always has time for the customer. Goes above and beyond.

first class service from Matthew, who repaired and replace a missing lens in my every day glasses, no charge! thanks Matt

Ordered on Sunday arrived on Wednesday- you can’t beat that ! Amazing 🤩
Quality super 👌
Colours brilliant 🤩
Lens excellent 👌
Fit perfect 👌
Sales team quick and polite- will definitely be ordering more 🥳

Excellent service from the Shirley branch who replaced my glasses for me FOC when I‘d been given the wrong prescription by the high street opticians. Competitive pricing and they really do go the extra mile on customer service, highly recommended.

Excellent service by friendly, helpful staff. Super quick turnaround and superb value for money. My puppy has taken a liking to chewing my glasses, so have had several pairs over the past few months, both normal and sunglasses, and wouldn't go anywhere else but here. THANK YOU for always helping me out so quickly.

First time using DirectSpecs and will be our ‘go to’ in future. We expected the price to be competitive (which it was, and no excessive upselling) we were also impressed with the high standard of customer service we received and how knowledgable their staff were (thank you Gary). Would recommend to anyone.

We were greeted as soon aa we walked through the door. The young lady behind the counter soon made us feel at home. She had a very good knowledge of the products they sold and made sure the glass fitted correctly. She he left me a message when they were ready to collect. On collection of me new glasses it was like walking into a friend’s house the got me to try all for pairs of glasses on before I left. Very good experience thank you

What an amazing young lady Jennifer is. She took her time in showing the frames. Nothing seemed too much trouble. A really credit to the company.

Friendly service. The young lady was very helpful and knowledgeable. No 'up selling' either which was fantastic. Will definitely use again.

Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a week later by post to save a long car journey!! Gary kept me in the loop by email throughout...excellent service, delighted with outcome. Wish we had a Specs Direct nearer...brilliant prices and staff who go the extra mile too!! Thankyou.

Had varifocals from Cannock branch with transition lens, found they were going too dark in cloudy weather conditions so took them back expecting‘that’s what you ordered’ only to be greeted by proper customer service offered to switch them to a non transition lens and refund what I had paid for the transitions. Friendly and professional staff definitely recommend oh and by the way the glasses were £170 cheaper than the ones I was quoted for at another glasses provider!

Legendary staff, very knowledgeable and helpful.

Another great visit to my local Direct Specs! I was served by Matthew who was so professional & went above and beyond for me. 5🌟for Matthew.

Thank you

Had a pair of glasses made up from DS but did not fit correctly so I asked Gary if he would fit them so that there did not fall off my face. He went to great length’s to adjust them for me. Top marks to Gary for his experience and customer service. All the family now use Direct Specs for the quality of service given by Gary.

Great service and cheap rate.better than high Street expensive glasses brands....