Conveniently able to drop off car late on day before MOT date which helped us immensely. Talk through Video inspection under car is great to advise on condition seen. Thanks Leon. Jamie Barrett’... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My car had been booked in at hyundai Basildon. Drivers side mirror, motor needed to be replace as not operating mirror. I was greeted by Sofia friendly warm smile. What a asset this young lady i... See more
Company replied
Amazing experience! Freddie dealt with the sale from start to finish. Communication was on point whether it be a phone call or emails. We wasn’t pushed into anything but when we decided on the OMODA 7... See more
Company replied
Good customer service, great meet & greet and offered refreshments by Sarah. Given info on nearby facilities. Informed of wait times & costs. Kept updated regards wait times etc
Company replied
Company details
- Car Dealer
- Auto Dent Removal Service
- Auto Machine Shop
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Used Car Dealer
Written by the company
New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.
Contact info
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Inster recall and more
Everything went according to plan , Jammie was really helpful and very knowledgeable. The video was a surprise and a good idea, nice to see underneath of my vehicle.
August 18, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Geraldine,
Thank you for sharing your wonderful experience with us! We're really glad to hear that everything went smoothly and that our team member Jamie provided excellent service.
Kind regards, Toomey Hyundai Southend.
Sarah was as helpful as always
Sarah was as helpful as always. First rate service thank you
August 19, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Debbie,
We're really glad to hear that our team, including Sarah, provided you with the first-rate service you deserve. Thank you for your kind words and for choosing us!
Kind regards, Toomey MG Southend.
Jamie was brilliant
Jamie was brilliant, informative, helpful and took time to answer all of our questions. Very professional.
August 18, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Sylvia,
Thank you for taking the time to share your wonderful experience with us! We're happy to hear that Jamie provided exceptional service, answering all your questions in a professional manner.
Kind regards, Toomey Hyundai Southend.
Great service
Great service! Promptly seen and car was ready within a few short hours. Very friendly and highly recommend.
August 19, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Racheal,
We're so happy to hear that you had a great experience with us! Thank you for your kind words, we're glad we could provide the level of service you expected.
Kind regards, Toomey MG Southend.
Sarah was extremely helpful and…
Sarah was extremely helpful and understanding. A real ambassador for your brand
August 19, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Richard,
We're glad to hear that Sarah provided a positive experience for you, and we appreciate her efforts in being understanding and helpful. We'll make sure to recognise her great customer service skills.
Kind regards, Toomey MG Southend.
Service good mot good need tv in…
Service good mot good need tv in waiting area thank you mia
August 19, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Nigel,
We're happy to hear that our service was good, and we'll definitely take your suggestion on board. Thank you for helping us improve!
Kind regards, Toomey MG Basildon.
Polite efficient service given by Mia…
Polite efficient service given by Mia and Ellie.
August 19, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Amy,
We're glad to hear that our team members, Mia and Ellie, provided you with a positive experience. Thank you for recognizing their efforts and choosing us!
Kind regards, Toomey Chery Basildon.
Great service
Fitted me in at short notice for a service. Car dropped off quickly and ready to collect within 4 hours. Sarah was really helpful when booking in. Car was cleaned and left in good condition. Will always use Southend.
August 19, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Sophie,
We're delighted you had a great experience with us! Thank you for your kind words, we'll keep striving to provide excellent service like Sarah did for you.
Kind regards, Toomey MG Southend.
Great service.
Great service, clean facilities. Kept up to date by Sarah on reception very helpful and friendly. Good to look at the vehicles. My first service with my first MG. Good experience.
August 18, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Steven,
We're delighted you had a great experience with your first MG service! Thank you for recognising our team's efforts, especially Sarah's helpfulness.
Kind regards, Toomey MG Southend.
Very good service at mg thank you Mia…
Very good service at mg thank you Mia and Ellie
August 19, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Nerijus,
We're glad to hear that you had a great experience with our team, including Mia and Ellie. Thank you for taking the time to share your positive feedback!
Kind regards, Toomey Nissan Basildon.
Great customer service
My wife bought the car down and Jamie, the service advisor, could see that she was a bit stressed and explained everything clearly to her as to what was going to happen and helped put her at ease. Great customer service and extremely helpful staff.
August 18, 2026
Unprompted review
Reply from Toomey Motor Group
Hello James,
We're glad to hear that our team member Jamie provided excellent support to your wife during her visit, helping to ease any stress she may have felt. We appreciate you taking the time to share this positive experience with us.
Kind regards, Toomey Hyundai Southend.
Best customer service I have received…
Best customer service I have received in a very long time- Mia Charters at MG Toomey absolutely brilliant from service to communication - thank you so much ☺️
August 18, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Denise,
We're happy to hear that our team, including Mia at MG Toomey, provided excellent customer service and communication. We appreciate your kind words and are glad we could make a positive impact on your experience with us.
Kind regards, Toomey MG Basildon.
Todays visit was without a hitch
Todays visit was without a hitch. Customer Service representative (Jamie) was excellent
August 18, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Peter,
We're happy to hear that your visit went smoothly, and we appreciate your kind words about Jamie's excellent customer service!
Kind regards, Toomey Hyundai Southend.
❌❌ DISGUSTING SERVICE!!!❌❌
❌❌ DISGUSTING SERVICE!!!! ❌❌
Brought a brand new tiggo8 summit had the for 3 hours and a ELK failure come up when I spoke to chery regarding this they told me to bring the car in, in a few days time! I ended up taking the car back the next day and it’s been there ever since.. they still don’t no what the problem actually is with the car! Although I’ve decided I want to reject the car under consumers right act 2015.. the after sale team is none existent and any question you have after signing for the car you might Aswell talk to the brick wall because they don’t actually reply to anything.
July 24, 2026
Unprompted review
❌ STEER CLEAR ❌
❌❌ Chery Southend what can I say I purchased a chery Tiggo 8 summit on the 24th July 2026 and it was back to them the next day with a fault so I am using my consumers rights act 2015 but Chery and the finance company are dragging there feet and denied my consumers rights act 2015 with no real excuse I have a family and they have left me non mobile for nearly 4 weeks now I would advise people to stay well clear of this company the care they have for people it's disgusting STEER CLEAR ❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌
July 24, 2026
Unprompted review
Hyundai recall service
Jamie, was very professional and handle service intake quickly. Completion of service was handled efficiently and keys handed back. Very happy
August 17, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Scott,
We're so happy to hear that your experience with our Hyundai recall service was a positive one! We appreciate you taking the time to share your feedback about Jamie's professionalism and efficient service, which is exactly what we strive for.
Kind regards, Toomey Hyundai Southend.
Efficient polite courteous helpful and…
Efficient polite courteous helpful and explained the diagnostic in a manner that I was able to comprehend.
Very pleasant lady with a great customer service and communication.
August 18, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Moira,
Thank you so much for taking the time to share your wonderful experience with us. We're happy to hear that our team member provided excellent service, explaining things in a way that made sense to you. Your kind words mean a lot to us!
Kind regards, Toomey MG Southend.
Sarah was great today
Sarah was great today, she remembered my name when I turned up, was very efficient. Thanks for today
August 17, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Nicholas,
Thank you so much for your kind words about your experience with Sarah! We're glad to hear that she made a positive impact on your day by remembering your name and providing efficient service.
Kind regards, Toomey MG Southend.
Great service at Toomey MG
Great service at Toomey MG, Basildon. Mia was very friendly, helpful and professional, and my service was completed earlier than expected. Very pleased with the overall experience. Thank you, Mia!
August 17, 2026
Unprompted review
Reply from Toomey Motor Group
Hello suraz,
We're pleased to hear that you had a great experience at Toomey MG, Basildon! We'll be sure to pass on your kind words to Mia and the team.
Kind regards, Toomey MG Basildon.
Had my MG serviced today and shoot out…
Had my MG serviced today and shoot out to Mia who deal with my questions
August 17, 2026
Unprompted review
Reply from Toomey Motor Group
Hello P,
We're so happy to hear that you had a great experience at our service center, and we appreciate your kind words about Mia's excellent customer service!
Kind regards, Toomey MG Basildon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.