Conveniently able to drop off car late on day before MOT date which helped us immensely. Talk through Video inspection under car is great to advise on condition seen. Thanks Leon. Jamie Barrett’... See more
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Review summary
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My car had been booked in at hyundai Basildon. Drivers side mirror, motor needed to be replace as not operating mirror. I was greeted by Sofia friendly warm smile. What a asset this young lady i... See more
Company replied
Amazing experience! Freddie dealt with the sale from start to finish. Communication was on point whether it be a phone call or emails. We wasn’t pushed into anything but when we decided on the OMODA 7... See more
Company replied
Good customer service, great meet & greet and offered refreshments by Sarah. Given info on nearby facilities. Informed of wait times & costs. Kept updated regards wait times etc
Company replied
Company details
- Car Dealer
- Auto Dent Removal Service
- Auto Machine Shop
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Used Car Dealer
Written by the company
New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.
Contact info
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
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Nearly 12 months without my car
Here I am again, writing a poor review for Vauxhall Toomey Basildon
My previous reviews seemed to of been removed.
Customer service as Toomey Vauxhall Basildon repairs … appalling, along with the manager who seem to ignore my emails, they have had my car for 10 months (bar 2 weeks in January when I paid my bill) they have it back as the part “fixed” wasn’t correct so had to order another. Here I am 7 months down the line still without my car. Finance is due to end in sept 2026 and no confirmation of proof they are chasing the part as they have told me a number of times. WHY the delay!!! You know I want to hand the car back to Stellantis I paid my bill and I can’t hand it back until road worthy. It is out of my hands. I need a call today
August 6, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Lisa,
Thanks for sharing your experience with us. We are very sorry for the ongoing delay and appreciate how frustrating it must be to have been without your vehicle for such a prolonged period.
We understand that the outstanding part is still awaited, and our team is continuing to chase the supplier regularly for an update.
A member of our team has spoken with you recently and has also emailed you to explain the process and the position regarding your vehicle and finance agreement should the repair extend beyond the final payment date.
We appreciate your patience while we continue to pursue this matter and will provide you with an update as soon as we receive further information from the supplier.
Kind regards, Vauxhall Toomey Basildon.
Outstanding experience
My car had been booked in at hyundai Basildon. Drivers side mirror, motor needed to be replace as not operating mirror.
I was greeted by Sofia friendly warm smile.
What a asset this young lady is to the hyundai company.
She is very knowledgeable,approachable and extremely helpful.
Sofia came with me to the hire car as l have never driven an electric car, after explaining all and staying with me till l felt comfortable with the car.
Overall experience with my visit was outstanding.
August 5, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Denise,
Thank you for taking the time to share your positive experience at Hyundai Basildon! We're really glad to hear that Sofia provided such excellent service, making you feel welcome and supported throughout your visit. Her knowledge, approachability, and helpfulness are truly valued assets to our team.
Kind regards, Toomey Hyundai Basildon.
Excellent service ,
August 5, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Susan,
I'm glad to hear our team provided excellent service, which is exactly what we strive for. We'll keep working hard to maintain this high level of service moving forward.
Kind regards, Toomey Hyundai Basildon.
Staff are so friendly and helpful…
Staff are so friendly and helpful especially Sarah from the service department.
August 5, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Anita,
We're glad to hear that our staff, including Sarah from the service department, have made a positive impact on your experience with us." Thank you for sharing your kind words!
Kind regards, Toomey MG Southend.
Diagnostics and repairs were done and…
Diagnostics and repairs were done and my car was ready for pickup a lot quicker than I expected, Jaimie and Olivia (Toomey customer service staff) were absolutely great all through the experience; empathetic, supportive and regularly reached out to provide updates. I wish all motor garages operated in this fashion, because this was definitely a 5-star experience.
August 5, 2026
Unprompted review
Reply from Toomey Motor Group
Hello David,
We're really glad to hear that Jaimie and Olivia provided excellent support throughout your experience, keeping you informed with regular updates. We're glad we could get your car back to you sooner than expected and appreciate the kind words about our customer service team.
Kind regards, Toomey Hyundai Southend.
Jamie was very accommodating
Jamie was very accommodating. I made a mistake on my day for a service but he happily moved things around so I could get it done on the day. Thanks
August 5, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Joe,
I'm glad to hear that Jamie was able to accommodate your schedule and help you complete your service on the same day. It's great that we were able to work together to find a solution that met your needs.
Kind regards, Toomey Hyundai Southend.
First time visitor....
First time I have taken my car here for a service, and both the car and I were very well treated! Sofia was very helpful when checking the car in, and when she checked it back out she went through all the points with me. Nice waiting area, and I really liked the screen showing progress for each vehicle. Free refreshments (even if the multiple recycling bins were a bit confusing, lol) was very welcome. Air con too, so perfect when waiting on a hot day....
August 5, 2026
Unprompted review
Reply from Toomey Motor Group
Hello J,
Thank you for taking the time to share your positive experience with us! We're pleased to hear that Sofia provided excellent service and that you enjoyed our waiting area and amenities. We'll take note of your suggestion regarding the recycling bins, and we're glad you found them helpful during your visit.
Kind regards, Toomey Hyundai Basildon.
Olivia
Olivia explained everything in a clear and professional manner. She dealt with the paperwork efficiently and quickly and explained that I would get a video of the inspection. She is a credit to the Hyundai team and really welcoming as you come into the showroom. She definitely deserves a gold star.
August 5, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Brenda,
Thank you for sharing your positive experience with Olivia, we're truly happy to hear she provided clear and professional guidance throughout the process. We'll make sure to pass on your kind words about her welcoming nature and efficient handling of paperwork.
Kind regards, Toomey Hyundai Southend.
Arrived early was not an issue
Arrived early was not an issue
Very professional throughout
Ellie answered all the questions and very helpful
August 5, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Mark,
We're glad to hear that our team member Ellie provided you with a professional and helpful experience. We'll make sure to pass on your positive feedback about her assistance.
Kind regards, Toomey Chery Basildon.
Sofia
Sofia - my advisor was lovely. My service was on time and the loan car was clean. Everything went well
August 3, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Alison,
We're really glad to hear that your experience with us was a positive one! We're glad our team member made a great impression, and we're happy you were satisfied with the service and the condition of the loan car.
Kind regards, Toomey Hyundai Basildon.
Very happy with information & time
Very happy with information & time. Sarah was very helpful 5 star
August 4, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Len,
We're pleased to hear that you had a great experience with our team, particularly Sarah! Your satisfaction is our top priority.
Kind regards, Toomey MG Southend.
Very good environment m i was free in…
Very good environment m i was free in one hr. I was served by sophia in Basildon
August 4, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Mustansar Ali,
Thank you for sharing your wonderful experience with us! We're truly happy to hear that Sophia provided excellent service and that our environment felt welcoming to you.
Kind regards, Toomey Motor Group.
Excellent service
As a relatively new member of the team, Sarah was excellent, handled my booking extremely well considering that at the time, she was the only member of staff on, taking loads of calls and juggling lots of enquiries, she even raised an issue on my behalf relating to a possible paint manufacturing issue. Sarah is an asset to the MG Toomey Team ⭐️⭐️⭐️⭐️⭐️
August 3, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Nick Tarbox,
Thank you so much for taking the time to share your wonderful experience with us! We're really glad to hear that Sarah provided excellent service, even under challenging circumstances. Your kind words mean a lot to her and we'll make sure to pass them along to our team.
Kind regards, Toomey MG Southend.
Sarah Makim was so helpful and got us…
Sarah Makim was so helpful and got us in as soon as it was possible . Followed up with a phone call to let us know updates. When our vehicle was ready she explained everything in detail what had been done and got the car ready for me to drive away .
July 31, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Karen,
I'm glad to hear that Sarah provided you with excellent service, ensuring a smooth experience from start to finish. She also took the time to keep you informed about the status of your vehicle and explained everything clearly when it was ready for pickup.
Kind regards, Toomey MG Southend.
Sarah was brilliant
Arrived very early for my appointment and was prepared for a wait but Sarah was fantastic. She arranged for my service to be carried out with no fuss and I did not have the anticipated long wait. Sarah was very professional and made sure I was kept informed. Thanks for a great service.
July 29, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Gary,
We're really glad you had a great experience! We're glad Sarah could accommodate your appointment efficiently and professionally, ensuring you didn't have to wait longer than expected. Your satisfaction is our top priority, and we appreciate your kind words about Sarah's excellent service.
Kind regards, Toomey MG Southend.
Easy to book good service
Easy to book. Sarah kept us up to date throughout the process. Good service great staff. My first experience of Toomey MG Southend, I will return.
August 1, 2026
Unprompted review
Reply from Toomey Motor Group
Hello AP,
Thank you for taking the time to share your positive experience with us! We're pleased to hear that our booking process was easy and Sarah kept you informed throughout. It's wonderful to know that you enjoyed our service and staff - we can't wait to welcome you back again!
Kind regards, Toomey MG Southend.
Excellent customer service.
Good customer service from start to finish. Great communication by Nathan and he demonstrated how customer service should be. Polite and professional. Thanks very much.would highly recommend Toomey Brentwood.
July 24, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Lee,
Thank you so much for taking the time to share your wonderful experience with us! We're delighted that our team, including Nathan, provided you with excellent customer service from start to finish. Your feedback means a lot to us and we'll keep working hard to ensure every interaction is just as positive!
Kind regards, Toomey Jaecoo Brentwood.
Excellent service.
I called service reception this morning with a software problem, and spoke to a very helpful girl, she got my problem sorted out by lunchtime. The mechanic who dealt with it was also first class, very knowledgeable and efficient.
Excellent service, highly recommended.
July 31, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Raymond,
I'm so happy to hear that our team was able to quickly resolve your software issue and provide you with excellent support. It's great to know that our staff were both helpful and knowledgeable in addressing your problem.
Kind regards, Toomey Chery Basildon.
I went to Toomey with my MG zs which I…
I went to Toomey with my MG zs which I purchased elsewhere it had warning lights problems I found front reception staff very professional and friendly which put me at ease they got the problems all sorted and they have created a feeling of customer loyalty as I will only go to Toomey MG in future for service and special thanks to Mia for all the help
July 31, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Tony,
We're really glad that our team's professionalism and friendliness made you feel at ease, and we're grateful for your loyalty. Thank you for recognizing Mia's exceptional help - we'll make sure to pass along your appreciation!
Kind regards, Toomey MG Basildon.
I asked for a prompt completion as I…
I asked for a prompt completion as I had unexpected travel plans and Sofia went out of her way to achieve this beyond my expectations.
July 31, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Matthew,
We're glad to hear that Sofia was able to complete your request in time, which helped you with your travel plans. We appreciate your trust in our team's ability to deliver results quickly.
Kind regards, Toomey Hyundai Basildon.
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