Conveniently able to drop off car late on day before MOT date which helped us immensely. Talk through Video inspection under car is great to advise on condition seen. Thanks Leon. Jamie Barrett’... See more
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Review summary
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Reviews shaping this summary
My car had been booked in at hyundai Basildon. Drivers side mirror, motor needed to be replace as not operating mirror. I was greeted by Sofia friendly warm smile. What a asset this young lady i... See more
Company replied
Amazing experience! Freddie dealt with the sale from start to finish. Communication was on point whether it be a phone call or emails. We wasn’t pushed into anything but when we decided on the OMODA 7... See more
Company replied
Good customer service, great meet & greet and offered refreshments by Sarah. Given info on nearby facilities. Informed of wait times & costs. Kept updated regards wait times etc
Company replied
Company details
- Car Dealer
- Auto Dent Removal Service
- Auto Machine Shop
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Used Car Dealer
Written by the company
New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.
Contact info
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
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Jamie was very helpful
Jamie was very helpful. Highly recommended. A satisfied customer.
Enjoyed the free coffee ;)
July 21, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Hamza,
Thank you for your kind words, we're glad to hear that Jamie provided excellent service! We appreciate your business and hope to serve you again soon.
Kind regards, Toomey Motor Group.
Great service again …
Conveniently able to drop off car late on day before MOT date which helped us immensely.
Talk through Video inspection under car is great to advise on condition seen. Thanks Leon.
Jamie Barrett’s friendly efficient approach is very important and appreciated by us, as older customers.
We never feel our queries are thought to be ridiculous!
Great service yet again. Thankyou,
July 17, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Jackie,
A huge thank you for your fantastic review! We're glad that we could help make a stressful situation easier with our flexible drop-off options and helpful video inspections.
Kind regards, Toomey Motor Group.
Sarah was very helpful
Sarah was very helpful! Amazing service thank you!
July 20, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Stacey,
We're glad to hear that Sarah provided amazing service, and we'll make sure to pass along your kind words!
Kind regards, Toomey Motor Group.
SARAH WAS EXCELLENT
SARAH WAS EXCELLENT. VERY POLITE AND HELPFUL. EVERYTHING EXPLAINED FULLY.
I HAVE ALWAYS FOUND ALL THE STAFF HERE VERY HELPFUL AND POLITE .
July 20, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Eileen,
We're glad to hear that Sarah provided excellent service and was very polite and helpful, taking the time to fully explain everything to you. It's great to know that our staff consistently provide a positive experience for our customers.
Kind regards, Toomey Motor Group.
We were greeted by Sarah who was super…
We were greeted by Sarah who was super friendly and very helpful and efficient
July 20, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Tracy,
We're delighted to hear that Sarah provided an exceptional experience! Her friendly and helpful demeanor is exactly what we strive for in our customer interactions.
Kind regards, Toomey Motor Group.
Worse than it went in!
I took my car in for a full service and to fix recalls and now its worse than when it went in.
The steering started pulling to the left, I took it back a week after the service, they said its a tracking issue.
I took it to a garage and they said its not tracking but the tyre pressures were off but it made no difference to the steering.
Since I took it back for Renault Toomey to check what was wrong, the petrol gauge is faulty and the front sensors have now stopped working. I'm now told I have to wait a month to bring it back in so I have to drive my 2yr old around in a car that doesn't steer properly. A family owned company that doesn't seem to care about families apparently. A complete nightmare.
Update: I contacted the email below but heard nothing.
July 6, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Ian,
Thank you for taking the time to leave your feedback. We are sorry to learn that you feel disappointed with your recent experience and appreciate you bringing your concerns to our attention.
We understand how frustrating it can be when issues arise with your vehicle, particularly when they impact your day-to-day use.
As we are unable to discuss the details of your vehicle or account in a public forum, we would encourage you to contact our Group Customer Relations team directly at CustomerRelations@toomeymotorgroup.co.uk.
We will be happy to review your concerns in full and liaise with the relevant department on your behalf. Kind regards, Toomey Renault Basildon.
Kind regards, Toomey Motor Group.
Jamie was very helpful
Jamie in service reception was very pleasant and helpful. I waited while the MOT was completed and was offered a coffee while I waited and got the car back very promptly.
July 20, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Wendy,
Thank you for taking the time to share your positive experience with us! We're truly happy to hear that Jamie in our service reception team provided excellent service, making your wait comfortable and convenient.
Kind regards, Toomey Motor Group.
Our MG service went very well
Our MG service went very well, the car was returned washed and hoovered too. The MG service rep Sarah was extremely helpful and a joy to communicate with. Thank you MG, until the next time:)
July 16, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Zep,
We're so happy to hear that your recent service experience with us went smoothly, and we appreciate your kind words about our representative Sarah - she's a valued member of our team! We'll make sure to pass on your thanks to her.
Kind regards, Toomey Motor Group.
EXTREMELY SATISFIED CUSTOMER
I WAS MET WITH A VERY POLITE & PROFESSIONAL JAMIE WHO CHECKED ME IN. GRAHAM WAS VERY PROFESSIONAL AND HELPFUL, HE SHOWED ME TO THE COURTESY CAR, MOVED BAGS FROM MY CAR TO COURTESY CAR AND MADE SURE I WAS COMFORTABLE BEFORE DRIVING AWAY. MY SERVICE, MOT & WINDOW REPAIR WERE DONE BY 3.30PM. WHEN I COLLECTED MY CAR JAMIE WAS EQUALLY AS HELPFUL AND MOVED BAGS BACK INTO MY CAR. BOTH JAMIE AND GRAHAM ARE A CREDIT TO THE SERVICE DEPARTMENT AT HYAUNDI :)
July 16, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Trudy,
We're so happy to hear that our team members, Jamie and Graham, provided you with excellent service during your recent visit. We're glad everything was completed efficiently and that you were satisfied with the overall experience.
Kind regards, Toomey Motor Group.
Great service today
Great service today, thanks to Ellie who dealt with us.
July 17, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Lauren,
We're delighted to hear that Ellie provided you with a great experience! Thank you for taking the time to share your positive feedback.
Kind regards, Toomey Motor Group.
Car was ready within the time frame I…
Car was ready within the time frame I requested. Kept up to date with everything including the video. Was called as soon as it was finished. Pleased overall, everyone I was in contact with were really helpful
July 16, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Sarah,
I'm glad to hear that our team was able to meet your request and keep you informed throughout the process. It's great to know that you had a positive experience with us!
Kind regards, Toomey Motor Group.
Ellie
Ellie
The service supplied by Ellie today was excellent.
Thank you.
July 16, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Craig,
We're delighted to hear that our team member Ellie provided excellent service. We'll make sure to recognize her efforts and continue to provide top-notch support to our customers.
Kind regards, Toomey Motor Group.
Olivia assisted us today
Olivia assisted us today. Such a lovely professional lady.
July 15, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Trevor,
We're glad to hear that Olivia provided you with a wonderful experience! Her dedication to exceptional customer service is truly appreciated.
Kind regards, Toomey Motor Group.
Olivia was very helpful
Olivia was very accommodating and customer service was spot on, what was a lengthy problem, Olivia made it go away, she booked quickly and kept me informed throughout. Fingers crossed its fixed but have no worries if I need to go back as Olivia has said to let her know if I have any further issues she will do her best to get it in ASAP
July 15, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Lucy,
Thank you for taking the time to share your positive experience with us! We're so happy to hear that Olivia was able to provide you with excellent customer service, and we appreciate her efforts to keep you informed throughout the process.
Kind regards, Toomey Motor Group.
Just had a body shop repair on a scrape…
Just had a body shop repair on a scrape on the door on my Tucson due to be being slightly closer to an iron gate than I thought I was! The service I have had from them has been superb, with a courtesy car delivered and my car collected due to my circumstances at the time. Final finish was perfect, couldn't have been better and the service was courteous and informative at all times.
July 14, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Michael,
We're so happy to hear that our body shop team provided you with a great experience, from the courtesy car to the final result, and we'll make sure to pass on your positive feedback about their work.
Kind regards, Toomey Motor Group.
Jamie in the Service Dept of Hyundai
From the start, Jamie in the service dept of Hyundai, welcomed me with a smile, confirmed time for a while you wait service. The time anticipated was beaten by 30mins, much to my satisfaction. Pleasant throughout. Nice experience.
July 15, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Roger,
Thank you for sharing your positive experience at our Hyundai Service Department! We're glad Jamie's friendly welcome and prompt service left a lasting impression on you.
Kind regards, Toomey Motor Group.
Had new tyres replaced at very short…
Had new tyres replaced at very short notice , very impressed that Jamie booked the car in at short notice and only a short wait for the new tyres, will be using toomeys to maintain my car in the future
July 15, 2026
Unprompted review
Reply from Toomey Motor Group
Hello a,
Thank you so much for your kind words! We're truly happy to have been able to accommodate your needs quickly and efficiently.
Kind regards, Toomey Motor Group.
Excellent service from Jamie
Excellent service from Jamie. Was easy to get a convenient appointment when I called, online check in was efficient and allowed me to specify exactly what needed looking at and the work was completed really quickly. Will be back for all future servicing.
July 14, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Daryl,
We're pleased you had a great experience with us! We'll make sure to pass along your kind words to Jamie, and we look forward to serving you again in the future.
Kind regards, Toomey Motor Group.
Toomey Southend Hyundai service
Great service today for my car's service. A special mention to Jamie on reception, who made the whole drop-off and collection process nice and easy.
July 13, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Richard,
We're pleased to hear that our team, including Jamie, provided a great experience for your car's service. Thank you for taking the time to share your positive feedback!
Kind regards, Toomey Motor Group.
Jamie was more than hopeful and made my…
Jamie was more than hopeful and made my experience there a lot smoother whilst waiting for my car. He was more than helpful and provided a service beyond any expectation. I am so happy that I have chosen toomey. The staff within the showroom were extremely receptive and accommodating as well as the service team who done an amazing job in the repair of my car. I could not recommend them enough.
July 13, 2026
Unprompted review
Reply from Toomey Motor Group
Hello Gerald,
I'm glad to hear that Jamie made a positive impact on your experience at Toomey, and that our staff and service team worked together to make your car repair process smoother. We're pleased you're happy with the service you received!
Kind regards, Toomey Motor Group.
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