Wickes Reviews 

Date 21/07/26
Best service from a chap called shammas hope i got the name right knew what i wanted explained the ideal items that I needed this guy deserves a rise.
Would recommend him if you need help at Wickes Chesham branch👍

Really good experience gindy the design consultant was a star she stayed over to help us out although she was due to go home and she did what she does best on a design for our kitchen thanks agin would recommend

Always happy to help me to find what I like to buy .

We have recently completed a kitchen project with Wickes, and I wanted to recognise the exceptional service we received from Adam Weston at the Longwell Green store.

Our building project was delayed, meaning that almost two years passed between our initial kitchen consultation and the final installation of our worktops. Throughout that entire period, Adam was consistently helpful, patient and professional.

He dealt with numerous revisions to our order, answered queries from our installer, visited our property on several occasions to help resolve issues, and kept in regular contact to make sure everything was progressing smoothly. He even went out of his way to help us on his days off. When parts were missing, he arranged prompt replacements, and he also organised returns of items we no longer needed quickly and efficiently.

Building projects inevitably have their challenges, but Adam’s commitment, attention to detail and genuine care for his customers made the whole experience far less stressful than it could have been.

Outstanding customer service has become increasingly rare, which is why I wanted to take the time to recognise it when I experienced it. Adam is a tremendous asset to Wickes, and I hope the company recognises the difference he makes. Thank you, Adam, for everything you did to help us.

We had our kitchen designed and all costs involved by Sarah at wycombe store. She was great absolutely what we needed after being messed around by other suppliers.

2 days before the kitchen and appliances were ment to be delivered we went away on holiday so the work could be carried out. I recived a voice mail saying please can you book a slot for delivery even though I had confirmation via txt and email.

Long story short head office said its there fault but can't deliver on the date that had been given. Managed to get private transport but still not everything was delivered. It was a damn nightmare trying to talk to customer service and not really helping without going mental at them.

Kitchen is very good apart from the caskets are not the best by any standards. But happy with the final finish.

Sarah was a professional through out the whole process (shame it was her day/s off when delivery issues happened. ) As soon as Sarah was in everything got sorted personally deliverd missing and damaged components.

Sarah is amazing.......would use her over and over again as and when I need. Sarah has also helped personal friends with their kitchen and are very happy.

Sarah 5********

Wickes delivery was an absolute joke.

GET SARAH HER OWN STORE!!!!

We had a bathroom designed in store by Neill Stevens
Neill was very knowledgeable and helpful to get us the design just right
After fitting care was also second to none
Michael and Debbie Burnell
Long Eaton

Good service by oliur in store

Sue at the Bury store was helpful, polite and just a generally lovely person to deal with. Thanks for helping me decide on the right paint/primer to buy for my railings.

Manjit served me and told me about an offer that would save me some money I went back and got another tub in the multi buy. Thank you for saving me some money

Thank you Mithilesh for your time in looking up answers to my questions and for your advice.
You have excellent customer service skills.
I really appreciated your help today.

Friendly staff member David at Hinckley store.
Always a smile on his face and happy to help.
Advised on what paint to get as I was quite confused.

Absolutely fantastic service today with Shaun McLoughlin one of the design consultants in the Warrington branch. He was super efficient and listened to everything I wanted. He picked up a previous design so not a straight forward appointment and was just brilliant. Kitchen designed and ordered - fabulous. Thanks so much Shaun!

Been to Wicks in Bury to buy paint.
Was able to buy some colours off the shelf but needed two colours to be mixed.
Spoke to an extremely helpful member of staff, James. He explained the procedure and the price and checked that we were happy. We were. James mixed the paint and also said if we needed more of the same to take a photo of the sticker that he put on the tin and we would get the exact match. Very helpful plus the paint was on offer.
Didn't wait long and very good service from James.

Spear and Jackson recommended we can buy a rechargeable battery for our hedge trimmer in Wickes our nearest store Bournemouth. It was the worst customer service we experienced from an olderly man accused of language communication and not wanting to help as he made it clear he wanted to go for his lunch break. He told us to go to Christchurch branch.
What a difference in customer service? The young guy "Matt" he was such a breath of fresh air. He couldn't do enough to help us . I asked if we try the battery on our charger, nothing was too much for him. It definitely worth to travel a few extra miles to get to Christchurch Wickes in future but never set foot in Bournemouth store again after the awful customer service.

I was in Wickes today and Mithilsh was helping me with a question about an item for my new house Wickes didn’t stock it so he was using his phone to show me where I could buy it from another store when another customer interrupted us and was being really annoying for no reason he handled it really well stayed calm and polite the whole time and still gave me great customer service just wanted to say thanks and recoginse him for how proffesional he was

Very good experience helpful staff Pinny and Shashi would recommend!

I came in store today to purchase some screws and was met by some excellent customer service by pinny and shashi and help me out greatly xxx

Girls are amazing at the front. Pinny Shashi and jools are doing amazing work. Well done

Karen was able to help me find what I needed as the items were not in the actual paint section. If, Karen had not shown me I would have had to buy a different colour which I did not want. Thank you.