Wickes Reviews 

Girls at perry are amazing. ESPECIALLY Shashi and Pinny

The kitchen design and service received by the kitchen designer Lee Miller was excellent.

The installation of the kitchen was very good too. The finished kitchen is to a very high standard.

There were a few delays in getting the kitchen completly finished, which is why this is a 4* and not a 5* rating.
Firstly due to delay within Wicks for delivering 2 items, that needed replacing as the originals were damaged, arriving after the installers finish date. Fortunately, they were able to come back 2 weeks later to fit them.
Secondly, it took nearly 2 months to resolve the installation of the extractor issue.

However I would recommend Wicks kitchens to friends and family as we are very happy with the final result.

Customer Services were brilliant and took time to help me find what I needed.

At the till Jim (Maidstone Store) was friendly and showed that my custom was valued.

Great experience for a few drill bits, buckets and impact driver attachments, so much better selection than B&Q.

Thanks Wickes

Went into Wickes today with my brother and a lovely lady, Katherine, helped us with our questions. Instead of us wandering around trying to find what we wanted she guided us to the areas that were relevant. Both Katherine and other members of staff were really helpful and knowledgeable - many thanks:)

We met shashi and pinny today, they helped us set up a Wickes account and were very helpful with information

As soon as i met Beth Pender my kitchen planner i knew i was in the best hands i would possibly need.

I knew what i wanted and Beth came and measured my old kitchen to see what units i would need. A week later i visted her in store and there it was all done showing me what i had in my head and now on a plan.

Just had to choose kitchen equipment and that was it all done.

Waiting now for the installer to come and look and for some building work and should be done soon.

Thank you Beth it was and is a pleasure dealing with you.

Had a positive experience when returning some unused items and purchasing some new bits. Staff really helpful, friendly and easy to deal with. Thanks

I'm regular at perry Barr. Always very good service from Pinny and Shashi

I like Wickes in Exeter as it is a simple experience and the staff are helpful.
Larger companies carry a little bit more but I prefer Wickes as it is easy to navigate and has a great range non the less.
Staff are polite, friendly and helpful.
It is a stress free experience.

I ordered a kitchen through Wickes. Tom came to the house, measured and designed it with/for me. He was a pleasure to work with. Clearly experienced at his job and extremely patient with me and my indecisiveness!, very reassuring with lots of good advice. I now have my dream kitchen and couldnt be happier. Thank you Tom!

Ashley Turton (Design Consultant) Down to earth, knowledgeable about the product and process and helped us from a buyers perspective rather than trying to upsell additional product.
We need to mix and match other suppliers goods into our kitchen and Ashley was happy to arrange just the cabinets and doors etc without any difficulty. We made several changes to the original design once she had presented the options.
Very professional yet personal approach from Ashley.
It's a big issue allowing a home visit to a sales person but we would welcome Ashley again at any time.

Ella is always happy makes my day whenever I come to the checkouts and always helpful with what I need

We are planning the refurbishment of our en-suite and have had the professional support and advice of Design Consultant Carl Price. He came to our house for the initial consultation to take measurements and discuss our vision. A few days later we went to the store and worked through the details. Carl came up with suggestions and we looked at the products. We didn’t feel rushed or pressurised and went away with details of all our choices to consider in our own time at home. A week later we returned to store to finalise the design. We made lots of changes along the way based on the product knowledge and experience of Carl and also are own ideas. It was an interesting and enjoyable experience and we now look forward to the builders survey with a company identified by Carl. Great service, thank you.

Excellent service as usual from Nikki, very patient, knowledgeable and great customer service. Thanks

Emma S is brilliant! I come in 5 times a day! For work and she's always smiling and happy to help us. Best worker there by far

Maj was very helpful.
Many thanks.

Emma s is fantastic and fit

The staff member was extremely knowledgeable and understanding about my requirements of the kitchen. Was punctual on time and left me with a brochure and agreed to meeting time for next week.

My experience with Wickes' kitchen installation service has been extremely disappointing.

After waiting around six months for my kitchen, the installer failed to turn up on the agreed start date and later withdrew from the job. I had already emptied my kitchen and living room, removed flooring and tiles, arranged Building Control, paid for a structural engineer and prepared my home ready for the installation.

Weeks later I am still waiting for a clear plan. Communication has been poor throughout, with long periods of no updates despite repeated emails. Even now there appears to be confusion between Wickes and their suppliers, with delivery instructions being incorrect.

My house has been left in disruption, yet I still have no confirmed installation date or explanation of how Wickes intends to resolve the situation.

I expected far better organisation, communication and customer service from a national company. Based on my experience, I would not recommend using Wickes for a kitchen installation.