Excellent, non pushy service. Helped me find the most suitable size frame for my first proper road bike. Upon collecting they helped ensure the fit was correct, even cutting the seat post down. Would... See more
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Review summary
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I had a great experience at Balfe's, all the staff were extremely knowledgable and helpful. I would particularly like to thank Ruth who gave us such wonderful customer service during the test ride of... See more
Amazing experience with Balfe’s Bikes. I needed a new pair of Shokz headphones and purchased from them for the first time because they were cheaper than elsewhere. I’d now go as a first port of call b... See more
A fantastic emporium of cycling professionalism, and expertise shown by all the staff I came in contact with. They want the best cycle rider fit and go out of their way to achieve that. Absolutely... See more
Company details
About Balfe's Bikes
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Unit 2, Camino Park, James Watt Way, RH10 9TZ, Crawley, United Kingdom
- 020 4506 3856
- support@balfesbikes.co.uk
- www.balfesbikes.co.uk
4.6
Excellent
23K reviews
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Help when needed most
A last minute request, grateful for the accommodation of my request to remove a seized pedal for a bike trip.
July 23, 2026
Good price for the bike with free…
Good price for the bike with free delivery.
Bike arrived in good condition, fully built. Just the suspension to set up.
Bike was as expected.
July 21, 2026
Doesnt respond to issues.
Managed to send out half of my order, now ghosting my emails trying to resolve.
July 21, 2026
Great service and very helpful and…
Great service and very helpful and knowledgeable staff 👍.
July 21, 2026
Great range of products and always…
Great range of products and always cheaper than everyone else
July 25, 2026
Part sent was incorrectly labelled,so…
Part sent was incorrectly labelled,so wasn’t what I needed. I queried if correct part was actually in stock, but this wasn’t addressed when they replied about the returns process, so I had to order from a different supplier.
July 25, 2026
Amazing service would recommend…
Amazing service would recommend everyone to use Balfes x thank u
July 25, 2026
A fantastic service really good price…
A fantastic service really good price seamless and delivery great
July 24, 2026
The staff are always really helpful and…
The staff are always really helpful and friendly.
July 24, 2026
Easy to order fast delivery
July 24, 2026
Great price on a Rapha Jersey
Great price on a Rapha Jersey. Free and quick delivery. Well Done Balfes!
July 24, 2026
Very good experience from sales to…
Very good experience from sales to after sales have recommended Valdez to friends and family
July 20, 2026
Quick delivery and great quality…
Quick delivery and great quality waterproof socks. Will look forward to wearing them if it ever rains!
July 20, 2026
Good price and fast delivery
July 24, 2026
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