Excellent, non pushy service. Helped me find the most suitable size frame for my first proper road bike. Upon collecting they helped ensure the fit was correct, even cutting the seat post down. Would... See more
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I had a great experience at Balfe's, all the staff were extremely knowledgable and helpful. I would particularly like to thank Ruth who gave us such wonderful customer service during the test ride of... See more
Amazing experience with Balfe’s Bikes. I needed a new pair of Shokz headphones and purchased from them for the first time because they were cheaper than elsewhere. I’d now go as a first port of call b... See more
A fantastic emporium of cycling professionalism, and expertise shown by all the staff I came in contact with. They want the best cycle rider fit and go out of their way to achieve that. Absolutely... See more
Company details
About Balfe's Bikes
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Unit 2, Camino Park, James Watt Way, RH10 9TZ, Crawley, United Kingdom
- 020 4506 3856
- support@balfesbikes.co.uk
- www.balfesbikes.co.uk
4.6
Excellent
23K reviews
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Bought 2 nutrak 700c 19-25c presta…
Bought 2 nutrak 700c 19-25c presta tubes. Both have punctured. The first I discovered the leak immediately while putting it on (I got it replaced)and the second has punctured a week later. Both punctures were on seams on the tube. Terrible quality from my experience. I have now replaced with Conti tubes at half the price.
July 29, 2026
Unprompted review
Excellent service
Excellent service, dealt very swiftly with my CTW scheme payment and bike was delivered promptly, well packaged and set up.
July 22, 2026
Service was very good and helpful
July 22, 2026
All good stuff and prompt.
July 26, 2026
Replacing my ageing Raleigh…
I wanted to replace my ageing Raleigh road back with something more modern. The staff were very helpful and I was able to try a variety of bikes from different manufacturers. Stock levels were checked and options offered. A bike in the right frame size and colour was made available within a couple of days and I was able to have a test ride on that bike in the surrounding area. Using the knowledge and experience of the Balde's team I expected the bike to be a good fit and right for my needs, it was. I bought the bike after the test ride. Fitting of pedals & accessories to suit my requirements was quick and the bike was ready to go. I was given an overview on the operation of gears and disk brakes...things have changed in the last 45 years! I've ridden the new bike, on and off, for a few weeks now and am very pleased with my purchase.
July 22, 2026
I was helped by Nick in the workshop
I was helped by Nick in the workshop. Nick was very professional in his approach to customer help and communication.
He got my bike repaired as quick as possible.
You have a star employee with years of experience with his technical and customer interaction you can’t lose him.
Please thank in Nick for all his kind help.
KR Dave Howard
July 22, 2026
Great price and fast bike delivery by a…
Great price and fast bike delivery by a technician was a bonus. Would recommend.
July 1, 2026
Excellent customer service.
July 26, 2026
Good aftercare service I approached the…
Good aftercare service I approached the team with my issue they make you feel at ease no pressure at all I approached them a second time they politely assisted and gave me a refund for my item because of their professional attitude I’ll be a returning customer very polite very professional customer service excellent experience thank you
August 1, 2026
Brilliant service from the team when…
Brilliant service from the team when buying my new bike
July 22, 2026
Superb team of experts including young…
Superb team of experts including young talented cyclists who provide expert advice.
July 26, 2026
Found part on website easily ordered…
Found part on website easily ordered prompt delivery
July 25, 2026
These guys know what they’re doing
These guys know what they’re doing. They sold, I broke, they fixed it for £20 and I’m now a happy customer. Whatever issues I find I will take it to them because they reassure you they can fix it. Besides they’re authorised, have a high technical skill and use genuine parts. What’s not to like about that.
Cheers guys! And keep up the good work.
July 21, 2026
Reports that my father paid to have…
Reports that my father paid to have written by a creative artistic publicist (both masons)were ignored and I was given enough respect to be provided the best service that Evans can..
I am grateful 🙏🏼 ❤️ 🙏🏼
A+++
June 27, 2026
Can fully recommend
Can fully recommend. Great communication and my new bike was hand delivered and all set up and ready to ride. They definitely go the extra mile.
Well done team - I'll definitely buy from you again and recommend you to friends and family without hesitation.
July 25, 2026
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