Coastal Cottages of Pembrokeshire Reviews 

1,739
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that booking a holiday is completely straightforward and hassle-free, while the digital platform provides clear information and is very easy to navigate. Visitors truly love the stunning locations of the cottages and note that the customer service team is consistently helpful and friendly whenever needed. Some reviewers were not happy with the condition of certain properties, noting that they required urgent maintenance, updates, or a deep clean. A few other people also felt that there were misleading discrepancies between the online descriptions and the actual amenities found inside the accommodation.

What people talk about most

Booking process

Reviewers highlight positive aspects of booking_process, frequently describing the online reservation system... See more

Location

Customers had positive experiences with location, highlighting the peaceful surroundings and beautiful... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many consumers praising the comfortable beds,... See more

Website

Consumers find website to be positive, highlighting smooth online booking and very easy navigation. Reviewers... See more

Service

Users describe positive interactions with service, highlighting quick responses and attentive staff who are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The house had all the amenities you need for a weeks stay. The place was very clean, comfortable beds, great shower and a large bath in the main bathroom. The chairs on the rear patio are a bit uncomf... See more

Rated 5 out of 5 stars

I have used Coastal Cottages a few times and they are most helpful and excellent customer service. The accommodation was exactly as described and had everything needed for a wonderful break. The... See more

Rated 5 out of 5 stars

Had a lovely New Year break in Cherry Tree House! Lovely accommodation - perfect for exploring St David’s and the surrounding area. Very comfortable, spacious property with off road parking and a love... See more

Rated 5 out of 5 stars

Great selection of properties to rent. Booking was easy and I was kept informed at various stages before the start of the holiday. Lovely touch of free tickets to the Deer Park near Tenby, which we... See more



Company details

  1. Self-Catering Accommodation
  2. Cottage Rental
  3. Holiday Apartment Rental
  4. Vacation Home Rental Agency

Written by the company

Coastal Cottages is your gateway to over 500 self-catering holiday cottages in Wales. Our beautiful holiday cottages are situated in Pembrokeshire, a location renowned for scenic views, stunning coastlines and plenty of things to see and do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,739)

337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely cottage in stunning location

Comfortable and well equipped cottage in stunning location right next to the lovely bay at Abereiddy. The cottage had everything we needed and it was really cosy with the log burner going on the chilly evenings. Really nice outside space as well.

May 9, 2026
Rated 5 out of 5 stars

Always Helpful

I have booked holidays with Coastal on several occasions over a number of years. When I have had problems not of their making they have always been very quick to come up with a solution to help resolve matters.
Recently I rang to cancel a booking as my wife had had a heart attack and was in hospital. I expected to lose my deposit but the lady I spoke to contacted the owners of the holiday property and they kindly agreed to me moving my holiday until later in the year on the same deposit. Well done and thank you.

July 27, 2025
Rated 3 out of 5 stars

Mixed experience

The cottage is in a wonderful location with gorgeous views from the garden and conservatory. Lovely short walk down to the village and beach, also a lovely walk to Colby Gardens. The cottage could benefit from a deep clean and some tlc. The mattresses could do with replacing. It’s the only cottage we’ve stayed in where we’ve dreaded going to bed because we knew the beds were so uncomfortable. 2 of us even contemplated about sleeping on the sofa. We also felt that the cottage was a bit of a dumping ground for people’s unwanted items, eg mugs, glasses, ornaments. Very few items matched. When we’ve stayed in other cottages we have received an email the day before departure telling us what we need to do before departure, eg stripping beds. There was nothing in any of the literature in the cottage telling us what was expected when we leave. We also thought communication was poor from the moment we booked. This is the first time using coastal cottages and I don’t think we’ll be using them again.

April 25, 2026
Coastal Cottages of Pembrokeshire logo

Reply from Coastal Cottages of Pembrokeshire

Thank you for taking the time to leave your detailed feedback. We are pleased to hear that you enjoyed the wonderful location, views and surrounding area.

We are, however, very sorry to hear that you were disappointed with some aspects of the cottage. As with all of our properties, furnishings and décor reflect the individual owner’s personal style and preferences; however, we appreciate that this may not have suited your tastes on this occasion. Please be assured that your comments have been passed on to both the owner and property management team for their attention.

We are also sorry to hear of your disappointment regarding communication and departure information on this occasion. We are always happy to assist guests with any queries during their stay and do take all guest feedback very seriously. Your comments have been taken on board.

Thank you again for your feedback and we do hope that we can welcome you back to Pembrokeshire.

Rated 2 out of 5 stars

Great process online to book our…

Great process online to book our holiday on Tuesday, still not received the booking confirmation 3 days later

May 12, 2026
Coastal Cottages of Pembrokeshire logo

Reply from Coastal Cottages of Pembrokeshire

Thank you for taking the time to leave your feedback, we’re very pleased to hear that you found the booking process straightforward.

We’re very sorry to hear you have not yet received your booking confirmation. This would normally have been sent automatically as soon as the booking was made.

We have now resent the confirmation email, but it is possible that the original may have gone into your junk or spam folder, so we would kindly ask that you check there as well.

If you still cannot locate it, please do let us know and we will be happy to assist further.

Rated 5 out of 5 stars

I have used Coastal cottages lots of…

I have used Coastal cottages lots of times and they never disappoint. Service and web site very good and they are always extremely helpful. They have an excellent selection of properties in lovely locations. It is very easy to book a holiday through them.

May 7, 2026

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