Coastal Cottages of Pembrokeshire Reviews 

1,739
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 349 reviews, reviewers overwhelmingly had a great experience with this company. Customers deeply appreciate the simple booking process and find the official online website extremely easy to navigate when planning their upcoming holidays. People frequently praise the fantastic coastal locations and describe the available accommodations as exceptionally comfortable, well-equipped, and beautifully situated in truly wonderful surroundings. Some reviewers were not happy with maintenance issues, noting that certain properties required a thorough deep clean, minor repairs, or a total refurbishment. Consumers also noted occasional difficulties regarding missing essential amenities, unexpected parking challenges, or incorrect property descriptions experienced during their relaxing holiday stay.

What people talk about most

Booking process

Reviewers highlight positive aspects of booking_process, frequently describing the online reservation system... See more

Location

Customers had positive experiences with location, highlighting the peaceful surroundings and beautiful... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with many consumers praising the comfortable beds,... See more

Website

Consumers find website to be positive, highlighting smooth online booking and very easy navigation. Reviewers... See more

Service

Users describe positive interactions with service, highlighting quick responses and attentive staff who are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The house had all the amenities you need for a weeks stay. The place was very clean, comfortable beds, great shower and a large bath in the main bathroom. The chairs on the rear patio are a bit uncomf... See more

Rated 5 out of 5 stars

I have used Coastal Cottages a few times and they are most helpful and excellent customer service. The accommodation was exactly as described and had everything needed for a wonderful break. The... See more

Rated 5 out of 5 stars

Had a lovely New Year break in Cherry Tree House! Lovely accommodation - perfect for exploring St David’s and the surrounding area. Very comfortable, spacious property with off road parking and a love... See more

Rated 5 out of 5 stars

Great selection of properties to rent. Booking was easy and I was kept informed at various stages before the start of the holiday. Lovely touch of free tickets to the Deer Park near Tenby, which we... See more



Company details

  1. Self-Catering Accommodation
  2. Cottage Rental
  3. Holiday Apartment Rental
  4. Vacation Home Rental Agency

Written by the company

Coastal Cottages is your gateway to over 500 self-catering holiday cottages in Wales. Our beautiful holiday cottages are situated in Pembrokeshire, a location renowned for scenic views, stunning coastlines and plenty of things to see and do.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,739)

338 reviews in the last 12 months

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Rated 4 out of 5 stars

Nice cottage but let down by a few things

The cottage was nice, quaint and quirky. The position right by the beach was outstanding. We loved the view of the sea from the bedroom window. The beds were very, very comfortable and the duvets and pillows were of high quality.
The slight downside was the heating. It is heated by night storage heaters which had not been put on before we arrived so it was very cold and unwelcoming when we arrived. We were glad of the log fire which did get the living room reasonably warm once we got it going, but the kitchen/ dining room, bedrooms and bathrooms were very cold. On the following days the night storage heaters provided reasonable warmth during the day but by the evening they had given off most of their heat so the rooms got quite chilly. We certainly needed the log fire. We were there in March and at a particularly stormy time with a bitterly cold wind. Probably in the summer months this would not be such a problem.
It was made worse by the fact one night there was a power cut at 2:30am and the power was not restored until 4pm the following afternoon, so no heat in the storage heaters, no hot water, no way of cooking etc during this time. However I accept that is not the fault of the cottage owners.
I was slightly disappointed that there was no 'welcome pack' (milk tea/coffee etc) on arrival which is usual in most self catering cottages we have had, and which allows you to have a hot drink on arrival before going to get your shopping. This is a minor point but along with the cold it added to the unwelcoming feel when we first arrived. Also parts of the cottage could do with a good dusting!
Overall a nice cottage and we probably would stay there again but a few little things let it down.

February 3, 2026
Rated 5 out of 5 stars

It's a third time we have booked with…

It's a third time we have booked with 'Coastal Cottages' very easy to book and we have phoned their office to enquire about our stays in the past and they were very good answering any concerns.

We are looking forward to our stay in Solva this time

April 3, 2026
Rated 5 out of 5 stars

Change of booking

I needed to change my booking because I realised that the original location wasn’t suitable for my dog. We were switched to a nearby cottage with no problems. The issue was dealt with quickly and efficiently.

March 27, 2026
Rated 5 out of 5 stars

Afallon, Mathry

Booking the holiday was quick and easy on line. I had a query regarding my final invoice and my email was replied to the next day. Fast and efficent service. I have used Coastal Cottages Pembrokshire for many years and keep returning due to the hassel free booking system and lovely holiday accomadation.

March 24, 2026
Rated 5 out of 5 stars

Easy booking process

Coastal cottages website is uncomplicated and easy to navigate making comparisons between properties simple. Just about everything you might need to know is laid out in sufficient detail to allow an informed choice to be made. Then a couple of clicks sorts out the booking process. All very straightforward.

March 20, 2026
Rated 3 out of 5 stars

Payment failed initially.

I usually have no difficulty booking online on this website, which is normally easy and straightforward. However, on this occasion, the online booking process failed three times. I used two different credit cards and input a OTP each time. The error message said the processing of my payment failed.
I tried again several hours later and was successful.

March 17, 2026
Coastal Cottages of Pembrokeshire logo

Reply from Coastal Cottages of Pembrokeshire

Thank you for your feedback, we’re really sorry to hear you experienced difficulties when trying to complete your booking.

This certainly isn’t the usual booking experience our guests have. While we can’t currently see any issues on our system, it may have been a temporary issue at the time. We will continue to keep an eye on this to ensure everything is working as it should.

We’re pleased to hear you were eventually able to complete your booking. If you do experience any issues in future, our team is always happy to help with bookings directly.

We hope you have a wonderful stay, and please don’t hesitate to contact us if we can assist with anything at all.

Kind Regards,
Coastal Cottages Team

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