The house had all the amenities you need for a weeks stay. The place was very clean, comfortable beds, great shower and a large bath in the main bathroom. The chairs on the rear patio are a bit uncomf... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used Coastal Cottages a few times and they are most helpful and excellent customer service. The accommodation was exactly as described and had everything needed for a wonderful break. The... See more
Had a lovely New Year break in Cherry Tree House! Lovely accommodation - perfect for exploring St David’s and the surrounding area. Very comfortable, spacious property with off road parking and a love... See more
Great selection of properties to rent. Booking was easy and I was kept informed at various stages before the start of the holiday. Lovely touch of free tickets to the Deer Park near Tenby, which we... See more
Company details
Written by the company
Coastal Cottages is your gateway to over 500 self-catering holiday cottages in Wales. Our beautiful holiday cottages are situated in Pembrokeshire, a location renowned for scenic views, stunning coastlines and plenty of things to see and do.
Contact info
Coastal House, Narberth Road, SA61 2XG, Haverfordwest, United Kingdom
- 01437 765765
- info@coastalcottages.co.uk
- www.coastalcottages.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Payment failed initially.
I usually have no difficulty booking online on this website, which is normally easy and straightforward. However, on this occasion, the online booking process failed three times. I used two different credit cards and input a OTP each time. The error message said the processing of my payment failed.
I tried again several hours later and was successful.
March 17, 2026
Reply from Coastal Cottages of Pembrokeshire
Thank you for your feedback, we’re really sorry to hear you experienced difficulties when trying to complete your booking.
This certainly isn’t the usual booking experience our guests have. While we can’t currently see any issues on our system, it may have been a temporary issue at the time. We will continue to keep an eye on this to ensure everything is working as it should.
We’re pleased to hear you were eventually able to complete your booking. If you do experience any issues in future, our team is always happy to help with bookings directly.
We hope you have a wonderful stay, and please don’t hesitate to contact us if we can assist with anything at all.
Kind Regards,
Coastal Cottages Team
Booking was very easy and support…
Booking was very easy and support during our stay was great. The house was perfect. Thank you.
March 7, 2026
Unprompted review
Simplistic search and booking
March 15, 2026
I have been a customer of Coastal…
I have been a customer of Coastal cottages for 20 years. I trust their knowledge and properties. I find the online booking easy to use.
March 12, 2026
It's all about trust....
We've come back to you as we trust your descriptions and that you will ensure any issues are dealt with. Unlike some other sites.
March 11, 2026
I booked online and found the process…on line booking
I booked online and found the process quick and easy.
March 8, 2026
We are repeat bookers with Coastal…
We are repeat bookers with Coastal Cottages. They are excellent
December 4, 2025
Absolutely incredible cottage and…
Absolutely incredible cottage and coastal cottage's were a delight to book with.
January 12, 2026
Not recognised as a returning customer.
No complaints really, have used Coastal Cottages on many occasions in recent years and the booking process is consistently effective. I was however surprised to receive a follow-up email welcoming me as a "First time customer'. Something maybe worth looking into.
March 1, 2026
thank you for such a beautiful stay
November 23, 2025
Clear explanations and straightforward…
Clear explanations and straightforward booking experience
February 25, 2026
No issues in booking online
No issues in booking online. Straightforward to navigate and all relevant information available.
February 23, 2026
Excellent site
Excellent site, easy to book holiday from and glad of being able to pay for the holiday in 3 instalments, which is a great help to me.
February 23, 2026
Great choice …
Great choice of properties and clearly detailed.Easy online booking system with good follow up.
February 22, 2026
Easy and straightforward to book.
Easy and straightforward to book.
Great to have a contact number for queries
February 20, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.