Tommee Tippee UK Reviews 

Fantastic customer service!! A small issue which was rectified really quickly.

Excellent help from Susie today, sorted our issue within minutes.

I have a problem with the bottles I purchased and Thomas who I spoke to online was nothing short of amazing thank you so much for sorting this for me

If I could give six stars, I genuinely would!

Our Tommee Tippee Perfect Prep machine jug accidentally fell and broke on a Sunday evening, including the lid. This meant it was no longer safe to use to prepare milk for our daughter, which understandably left us feeling stressed and worried about what we were going to do, especially as we couldn’t find any replacement parts online.

Late that evening, I contacted Tommee Tippee through their AI chat service, explained the situation, and a support ticket was raised and passed to the relevant team.

Then, at 8.30am on Monday morning, I received a message from Patient Care Specialist, Antony, who immediately reassured me that he would do his best to help. He asked for a few details about our Perfect Prep machine, including the model and batch number, which I provided straight away.

Antony came back promptly and, as a gesture of goodwill, offered to arrange a replacement jug and lid completely free of charge, an item that would normally cost around £20.

I then received an official order confirmation from Tommee Tippee confirming that the replacement would be delivered within 3–5 days.

And the best part? All of this was sorted by 11am on Monday morning! From initially contacting them late on Sunday evening to having a solution in place just a few hours later.

Antony was absolutely fantastic throughout. He was genuinely keen to help, communicated promptly and, most importantly, took ownership of the issue and found a solution that gave us real peace of mind. As parents, being able to safely prepare our daughter’s milk is obviously incredibly important, so his help genuinely made a stressful situation so much easier.

If Antony is an example of the level of customer service Tommee Tippee provides across the wider team, then they really do have an outstanding customer care team.

A huge thank you to Antony and Tommee Tippee, you’ve gone above and beyond! 👏

The speed of response and resolution from the parent care team was nothing short of exceptional.
Our single hand pump didn't not fit and the team promptly dispatched additional horns to fit the device for my wife.

Fantastic service, thank you Beverley and Florence.

The bot kept providing me with “null” ticket reference for my query. And then forgot the whole chat (several times).
What an absolute waste of time.
It seemed to understand everything excellent, and would’ve been great. But it just couldn’t actually finish the task, but thought it did.

Your perfect prep pro machine is shit. It’s a waste of £200. I bought one yesterday and after multiple attempts I still haven’t made 1 bottle because of the ‘ cold tap water being too warm’ warning. I’ve tried cold water from the fridge and tried adding a bloody ice cube! What kind of machine needs an ice cube to work! If it’s incapable of making a bottle from cold tap water it needs recalling and fixing. I’ve read some comments on ‘It’s for safety’ but it should have some kind of programming to make it work properly. Really disappointing and an awful purchase. I’ll be looking at getting a refund for this shit machine. All the complaints for this machine are valid… what an awful experience

Bad customer service, bad choice of delivery company to deliver products, bad return process- need to print labels ( for gods sake its 2026 why printer is still required) and no collection available for large items available. Absolute non sense. Do not recommend

Martin on the customer service live chat helped me tonight. He was responsive, communicative, really polite and helpful. Knew exactly what I wanted from the photo I sent and helped me to the best of his ability, even though our pump is a few years old and now discontinued. Thankyou so much :)

Customer service is excellent! Jo was so helpful. The electric nail file is totally worth the money!

Great service from Susie today, bought a cooling flask and stopped working straight away, replacement being sent for free 😁

Had a slight issue with my delivery when I reached out I spoke to Antony and he was great in getting it all sorted out for me! The best customer service at Tommee tippee :) Much appreciated

Our nursery lost one of the lids to a Tommee Tippee bottle and I thought I would see if Tommee Tippee had a replacement as there wasn't anything on the website. Unfortunately there weren't any lids in stock but they instead sent out a small bottle where the lids would fit our larger bottle. Amazing customer service! Customer for life!

Double electric breast pump only comes with a. Single flange size, I couldn't find any online to purchase so I contacted Tommy tippee directly and they where kinda enough to send out the additional sizes free of charge Sorted out my issue very fast, was very polite and don't waste time 🙂 will definetly be reaching out In future if any more queries
Beverley was an amazing customer service rep Thanks again!

Really great customer focus. I've asked about getting replacement nail filer heads and different breast pump horn sizes and they have always been helpful and sent them out to me for free.

As always I’ve recieved great help from Tommee tippee especially Debbie! Very friendly and happy to help on the phone from the get go! Emails exchanged regarding getting my problem resolved and still very thorough and friendly! Thankyou for your help Debbie :-)

I would like to give some positive feedback for Debbie and Antony for the excellent support they provided when my prep machine wouldn’t work

They were both extremely helpful, patient and professional throughout the whole process. They took the time to understand the issue and supported me step by step to get everything dealt with and resolved. Their clear guidance made what could have been a stressful situation much easier to manage.

I really appreciate the time, effort and support they gave me. Their helpful attitude and willingness to guide me through each step made a big difference. Thank you, Debbie and Anthony, for your excellent customer service and support.

Excellent customer service from Beverly this morning .
Having lost bottle parts during the Summer she was able to assist me quickly .
Tommee Tippee 10/10

Please make teats of all sizes available in supermarkets around UK so that a sleep deprived mother won't have to wait for 1 week for her order to be delivered. It's enough that the weekly child support pay is low and we order based on our budget which of course will be lower than £50 for it to be processed/delivered in a couple of days. Therefore, please supply teats of all sizes to be available quicker than waiting for a week. Thank you

I used the AI Chat system to contact someone in the customer support department. After a few quick questions I was redirected to a live agent who then asked me more detailed questions. The conversation was polite and very professional. My problem was immediately addressed and quickly resolved.

I had to use the British support site as there was no other option other than a French site (with no option to translate) - this would be my only issue, albeit small. I would recommend further options such as German or English for customers from other European countries.
Other than that great customer service and an overall positive experience. Thank you Martin.