Well, what can I say from a premium brand like TT. From sales, customer services to after sales team... they have been amazing. My conversation & correspondence was with a lady called Susie fro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very impressed. Contacted support on their live chat function on the website - Nicholas responded live at 2am and sent out the relevant breast pump flange inserts free of charge. All resolved within 5... See more
Company replied
Contacted customer service as my daughter’s cup was faulty, spoke with Andy via the live chat and honestly what an amazing experience. Spoke through my issue with him and the outcome is they are sendi... See more
Company replied
Have had a Tommee Tippee weighted straw cup for about 4 months, and the weight has started coming off the straw (which then means the any-way-up bit doesn't work). Fine that it's worn out considering... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Super friendly
Super friendly, fast responding . Great customer service from Morgan.
April 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Tiffany,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to help resolve an issue for you so quickly and leave you with such a great impression.
We will be sure to pass along your kind words to Morgan.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Faulty product and poor customer service
Purchased a super steam electric bottle steriliser. Within 2 months the product became faulty and needed descaling daily, despite my following the exact instructions and directions from the start on use of the machine and descaling it. I did not want to make my baby ill so I had to purchase an alternative branded steriliser. I complained to Tommee tippee and was simply told they would take the feedback on board. Now I am £59.99 out of pocket on a product that I had hoped would be useful in my parenting journey smoother. I wouldn't recommend purchasing the product or having faith in their customer service to help with any issues.
April 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Claire,
Thank you for taking the time to leave a review on your recent experience with us.
We are sorry to hear that this did not meet your expectations.
We do recommend descaling for our products that are in contact with water and the frequency in which this will need to be carried out is dependant on the water hardness and frequency of use.
More information can be found on this here Super-Steam Electric Steam Steriliser Product Support (https://www.tommeetippee.com/en-gb/product-support/support-super-steam-electric-steam-steriliser)
We completely understand that your child’s health is your priority and it is ours too. This is why we have a dedicated quality assurance team who work hard to ensure all of our products are safe and exceed our consumers expectations.
We can see that our Parent-Care specialists are currently in discussion with you regarding this and we hope we can turn this experience around for you.
Best wishes,
Tommee Tippee
Avoid the prep machine
We’ve got the Tommee Tippee prep machine. And it’s constantly broke. Just stops midway through a bottle. Worst of all the customer service on trying to find a solution is even worse. Try this, try that, blah blah blah. I’m no engineer, but it doesn’t take one to work out that it’s broke. No replacement, nothing. Swerve it.
April 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Nick,
Thank you for taking the time to leave a review.
We’re really sorry to hear about your experience with the PerfectPrep and the frustration this has caused, especially when preparing feeds. This isn’t the experience we want for our customers, and we are also sorry to hear you feel unsupported by the Parent-Care Team.
We would like to put this right and take another look into this for you. As we have not been supplied with your details, please could you reach out to us directly so we can review your situation and discuss the next steps.
https://www.tommeetippee.com/en-gb/contact-us
Best Wishes,
Tommee Tippee
It was delivered quicker than I…
It was delivered quicker than I expected and was all intact
April 24, 2026
Reply from Tommee Tippee UK
Hi Tom,
Thank you for taking time to leave your review.
We always pleased to hear that your delivery quickly and as expected.
Please do not hesitate to get in contact should you ever need any assistance.
Warmest Wishes,
Tommee Tippee
I bought the tommee tippee made for me…
I bought the tommee tippee made for me manual breast pump, and what can I say. Absolutely appalling. Due to this monstrosity device, my newborn is starving and crying. I spent £33 for a useless piece of well I wouldn’t even call it machinery, what a waste of my time and money and cannot even get a refund because it’s been used!
WOULD NOT RECOMMENED!
April 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Amy,
Thank you for taking the time to leave some feedback on the Manual Breast Pump, we are sorry to hear this has not met your expectations.
We understand how frustrating it can be when something is not working as it should be, especially when you rely on it to feed your little one.
We would love to discuss this further with you so that you can get back to feeding your little one with ease.
Sadly, we do not have your contact details as this has not been shared on Trustpilot. Please can you reach out to us on https://www.tommeetippee.com/en-gb/contact-us referencing 138743 so we can get this sorted for you.
Best wishes,
Tommee Tippee
Faulty & zero support – wouldn’t recommend
I’m really disappointed with the Tommee Tippee Perfect Prep Baby Bottle Formula Maker and the overall experience with Tommee Tippee.
From the start, the machine has been making clumpy bottles. I’m talking visible lumps of formula that don’t properly dissolve. As a parent, that’s obviously concerning. Not only does it defeat the purpose of a prep machine, but it can also affect a baby’s digestion. My baby has actually struggled with constipation, which can be linked to poorly mixed formula, so this isn’t something minor to just ignore.
I followed the instructions exactly as advised and even tested multiple different formula brands to rule out user error. The issue happened every single time.
I returned the machine, providing both photo and video evidence clearly showing the clumping problem and explaining everything in detail. Despite this, I was told there’s “nothing wrong” with the machine and it was simply sent back to me with no refund.
That response honestly shocked me. There was no real investigation, no attempt to resolve the issue, and no consideration for the fact that this product is used for babies. You’d expect a brand in this space to take concerns like this seriously, but it felt completely brushed off.
At this point, I’m left with an expensive machine that doesn’t do what it’s supposed to, and customer service that doesn’t seem interested in helping.
I wouldn’t recommend this product based on both the performance and the lack of support. If something goes wrong, don’t expect it to be taken seriously.
April 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Megan,
Thank you for taking the time to leave us a review. We are sorry to hear of your experience with the PerfectPrep® and Tommee Tippee.
We appreciate and take seriously all concerns when it comes to the health of little ones and the safety of our products.
When products are returned to us for testing they go through extensive assessments to make sure the products are working exactly as they should be. After these assessments, if no fault is found with the product then it would be returned.
We would like to make this right for you. Unfortunately we have not been supplied with your details so please contact us and reference this number 138693
https://www.tommeetippee.com/en-gb/contact-us.
Warmest Regards,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Andrew,
Thank you for your feedback.
We are delighted to hear that you had a good and quick service from our website.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Customer service is amazing
Customer service is amazing, I had a jug that was faulty/damaged and the lady replaced it. Quick delivery. Thank you.
April 24, 2026
Reply from Tommee Tippee UK
Hi Sobie,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear they were able to offer you a replacement part.
Best wishes,
Tommee Tippee
Couldn't find replacement parts for my…
Couldn't find replacement parts for my breast pump, spoke to Morgan through Facebook, she was so quick to respond, so helpful and polite and got it sorted for me straight away, amazing, thankyou!
April 27, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to leave some feedback.
We're elated to hear that your query was resolved efficiently by our Parentcare Specialists and that you have received excellent care throughout your interaction. We're delighted to hear how satisfied you are with the service provided and that you found us to be helpful and polite, and we could not be happier to hear how amazing this experience has been for you.
Wishing you all the best,
Tommee Tippee
Great products that are easy to use
The product as as described and was delivered at the start of the possible window of 3-5 days. The nappy bin was also simple to set up.
April 23, 2026
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to leave some feedback.
We're ecstatic to hear that you have received your order quickly and efficiently within our expected delivery timeframe. We're happy to hear that you are satisfied with the quality and ease of our products and we hope you continue to love these as much as we do!
Wishing you all the best,
Tommee Tippee
Excellent customer service from Beverley
I’d like to say a big thank you to Beverley for her excellent customer service. She was very helpful, patient, and quick to resolve my issue. Although the replacement nail heads were out of stock, she kindly arranged for a full healthcare kit to be sent as a goodwill gesture, which I really appreciate.
The communication was clear throughout, and she made the whole process easy and stress-free. Thank you again, Beverley, for going above and beyond to help.
Much appreciated!
April 27, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Marta,
Thank you for taking the time to leave a review.
We're overjoyed to hear how wonderful our Parentcare Specialists have been in supporting you with your query and we are glad to hear this has been resolved swiftly for you with a gesture! We're pleased to hear you have found our team to be helpful, patient and supportive throughout your interaction and we could not be happier to hear how you found the communication to be clear and quick so you can get back to your little one.
We really appreciate your feedback and we're delighted this process has been stress-free and easy.
Kind Regards,
Tommee Tippee
Amazing customer service from Izzy Andy and Nicholas!
Amazing experience with Izzy Andy and Nicholas today! I emailed tommee tippee enquiring about my non verbal autistic daughter. She only drinks from a certain sippy cup which is now unfortunately discontinued.. Izzy Andy and Nicholas were very quick to understand and explain things to me and also reassured me we could pick a cup for my daughter to try from the website free of charge! I’m so beyond grateful for their help and support through the experience and couldn’t recommend the company enough! Top notch customer service
Thanks again!
April 27, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to leave a review.
We're ecstatic to hear that you have received excellent service provided by our Parentcare Specialists today and they have supported you and your little one with your query. We understand how challenging it can be when your little ones love a certain product and we're glad to hear we have been efficient and assuring throughout your interaction.
We could not be happier to hear how satisfied you are with your experience and we hope you continue to love our products as much as we do!
Warmest Wishes,
Tommee Tippee
Sophie and Izzy were great
Sophie and Izzy were great! I sent an email in regards to flange sizes for my electric pump and trying to reestablish a supply and within a couple of hours I had a response and new ones sent out. Very grateful!!
April 27, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Allanah,
Thank you for your feedback.
We are delighted to hear that Sophie and Izzy were able to send you out some replacement flanges for your breast pump.
We will pass your kind words on to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Impeccable Customer Service
Looking after a newborn isn't easy, having reliable and efficient products are key in having peace of mind. On the occasion (very rare for a Tommee Tippee product) my bottle warmer was taking longer than the recommended time to warm up little ones feed. Those minutes are crucial especially at night. Jude not only sorted out my problem with advice and ultimately a replacement. The customer service was commendable.
April 23, 2026
Reply from Tommee Tippee UK
Hi Shabnam,
Thank you for your feedback.
We are delighted to hear that Jude was able to assist you with your issue.
We understand looking after a newborn is not easy, especially when your product is not working as it should. We are glad that this was resolved for you.
We will pass your kind words on to Jude.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Customer Service
Had an issue with a faulty sleep machine and spoke with Honor and Jo and both were very helpful in resolving the issue. Resolved same day and a replacement is on the way
April 27, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Georgina,
Thank you for taking the time to leave a review of your experience with Honor and Jo.
We are so happy to hear how quickly they were able to get your query resolved with you and offer you a replacement.
Best wishes,
Tommee Tippee
Great experience with Antony in parent…
Great experience with Antony in parent care and tomee tipee. We had some faulty items and I called up to see what could be done and they sent me out6 replacements without question.
Great service
April 27, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Maurice,
Thank you for taking the time to leave a review of your experience with Antony.
We are so pleased to hear that he was able to help with your products and offer you some replacements that you can rely on.
Best wishes,
Tommee Tippee
Always so helpful when I need support
Always so helpful when I need support. Beverley today was fantastic and sorted out my issue straight away, THANKYOU !
April 27, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Jessica.
Thank you for taking the time to leave your feedback.
We are delighted to hear that you received fantastic support from our Parentcare Specialist Beverley, and she was able to solve your issue immediately.
It is wonderful to know that you have always found our Customer Services to be helpful.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm Wishes.
Tommee Tippee.
I needed to contact Customer service
I needed to contact Customer service with a problem with a product I had bought. Absolutely fantastic service with the way it was handled.
April 27, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Claire,
Thank you so much for the your amazing Trustpilot review about your recent service with us.
We are so please that you have had an amazing experience our Parentcare Specialists.
Your comments on how you were helped with your product problem was lovely to hear.
We hope to speak to you again in the future.
Warmest Regards.
Tommee Tippee.
Wrong order was delivered and I tried…
Wrong order was delivered and I tried to resolve via chat help to no avail
April 23, 2026
Reply from Tommee Tippee UK
Hello On.
Thank you for taking the time to leave your feedback.
We are sorry to hear you have received the wrong order, we fully appreciate how disappointing this has been and certainly not something we would expect.
One of our Parent-care Specialists has reached out via email to make this right for you.
Warm regards,
Tommee Tippee
Quick
Quick. Efficient. And clear. I did not have to repeat anything and everything was summed up nicely.
April 26, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Nicole,
Thank you for taking the time to leave some feedback.
We're pleased to hear how satisfied you are with the quality and efficiency of our service provided by our Parentcare Specialists. We're delighted your query has been resolved quickly and swiftly so you can get back to your little one. We hope you continue to love our products as much as we do!
Warm Wishes,
Tommee Tippee
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